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Reviews of Fairfield Inn & Suites by Marriott Grand Mound Centralia

2.5 out of 5
Fairfield Inn & Suites by Marriott Grand Mound Centralia
6223 197th Way SW, Rochester, WA

Reviews

9.4

Exceptional

Rating 10 - Excellent. 362 out of 481 reviews" "
Rating 8 - Good. 93 out of 481 reviews" "
Rating 6 - Okay. 17 out of 481 reviews" "
Rating 4 - Poor. 4 out of 481 reviews" "
Rating 2 - Terrible. 5 out of 481 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Lyndsey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Se loved this place. We stayed one night at Great Wolf Lodge and then the second day we stayed until the pool closed then came to this hotel for the night. Hotel is very clean, comfortable and modern. The next day we went back to do MagiQuest and other activities at Great Wolf Lodge (things that don’t require a pool pass). This saved us quite a bit of money doing it this way and we had a wonderful time.

10/10 Excellent

Jeffrey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable beds, clean and quiet. You should know though that the staff member that was serving the breakfast area was not very nice or pleasant. In fact, she was rude when we asked for some more batter. She was our only complaint. Otherwise it was a great stay.
Stayed 1 night in Mar 2024

10/10 Excellent

Charisse

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff
Stayed 2 nights in Mar 2024

10/10 Excellent

Kendal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Affordable, perfect rest stop on our road trip
Stayed 1 night in Mar 2024

10/10 Excellent

Lacey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Jeni

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked that we could hear the frogs outside our window when we opened the window. But when we shut the window it was quiet and the bed was very comfortable and the shower was nice and the temperature was easy to adjust.
Stayed 2 nights in Mar 2024
Response from Front Office Supervisor - Isaiah on 18 Mar 2024
Thank you for your response and positive feedback we truly appreciate it. We hope to see you again!

10/10 Excellent

Jacob, Bothell

Stayed 1 night in Mar 2024

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities
The dining room attendant is so nice and accommodating! Lobby staff were friendly and helpful and cleaners kept things cleaned and stocked. We were very pleased with our stay!
Stayed 8 nights in Jan 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Service
Service was amazing. Always greeted with a smile and worked smoothly through our schedule changes.
Stayed 1 night in Jan 2024

10/10 Excellent

steven m.

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Nice, quiet, comfortable and very good friendly staff.
Stayed 3 nights in Jan 2024

10/10 Excellent

Laura

Stayed 1 night in Jan 2024

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room comfortable and staff were super polite.
Stayed 4 nights in Jan 2024

10/10 Excellent

Josh

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Dec 2023

10/10 Excellent

Patrick

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Geraldine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast is awesome
Stayed 2 nights in Dec 2023

10/10 Excellent

Leslie

Stayed 1 night in Dec 2023

10/10 Excellent

Holly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and friendly staff. Only complaint no spa.
Stayed 1 night in Dec 2023

10/10 Excellent

Barbara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
people were very friendly
Stayed 1 night in Dec 2023

10/10 Excellent

Jenee

Stayed 1 night in Nov 2023

10/10 Excellent

Sevrina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My brother and I stayed the night here before visiting our mom and we had a really nice stay. The front desk was really nice and friendly and our room was much more spacious than we thought it would be. My brother hasn't been to many hotels but he said it was the fanciest hotel he's been to. We would definitely stay here again.
Stayed 1 night in Nov 2023

10/10 Excellent

Gaualofa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome stay.
Stayed 1 night in Nov 2023

10/10 Excellent

Marcus

The hotel is beautiful and clean. Employees real friendly. Would definitely stay here again.
Stayed 1 night in Nov 2023
Response from Reputation Response Team on 17 Nov 2023
Thank you for your kind words regarding our hotel and team. We are glad you enjoyed your stay and hope to see you again soon. Take care!

6/10 Okay

James

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
This is a very nice place to stay but we were freezing the whole time we were there. Our heater/ac unit kept blowing cold air. We arrived late Friday went straight to bed, woke up freezing, cranked the heat up (it said it was 70 but it was blowing cold air) and it never got warmer, we had to leave early in the morning to go to my daughters softball tournament which was the reason for our stay, when we returned still cold, ran out for dinner got back and told the front desk. the only fix to not keep cold air blowing was to manually kill power to the unit which they did. We woke up even colder... not very enjoyable for a nicer hotel.
Response from Reputation Response Team on 10 Nov 2023
Thank you for your review and for choosing us during your travels. We appreciate your business and value your feedback. We're sorry to hear that your experience was not up to standards but we appreciate you bringing these issues to our attention. Feedback such as yours assists us in improving our service and property. I do hope that you will give us a chance to prove your experience was an exception and not the rule. If there is anything we can do to help you further, please don't hesitate to reach out. Thank you and take care.

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Too much construction. I was offered a room directly in front of scaffolding which had workers right outside my window. The next morning at 7:30 carpet contractors were on site with large hoses running the length of hallway. I’ll be looking elsewhere next time
Stayed 1 night in Oct 2023
Response from Reputation Response Team on 10 Nov 2023
Thank you for your review and for choosing us during your travels. We appreciate your business and value your feedback. We're sorry to hear that your experience was not up to standards but we appreciate you bringing these issues to our attention. Feedback such as yours assists us in improving our service and property. I do hope that you will give us a chance to prove your experience was an exception and not the rule. Thank you and take care.

8/10 Good

Duane, Longview

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This area is just off I-5 and is undergoing some current repairs on the first floor. The local area is expanding for this location, so more shopping, eateries are being added so this should improve. The big attraction here is Great Wolf Lodge and the Lucky Eagle Casino just a few miles down the road going west to the Washington Beach locations.
Stayed 1 night in Oct 2023
Response from Reputation Response Team on 10 Nov 2023
Thank you for your review! We appreciate your feedback and we're happy to hear you found comfort and convenience during your stay with us. We hope to welcome you again the next time you're passing through the area. Take care!

10/10 Excellent

Grisell

Liked: Cleanliness, staff & service, property conditions & facilities
Clean rooms
Stayed 1 night in Oct 2023
Response from Reputation Response Team on 10 Nov 2023
Thank you for your 5-star review! We appreciate your feedback and look forward to welcoming you again next time you're in the area. Take care!

6/10 Okay

Katie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Reputation Response Team on 10 Oct 2023
Thank you for your review. We set a high standard for ourselves and we're so sorry to hear this was not met in your interaction with our business. We'd love to hear more about your experience and where we went wrong so we know how to improve on future stays. Feel free to reach out to us at any time to discuss your stay further. We hope to hear from you soon. Take care.

10/10 Excellent

Jeff

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very friendly staff. Clean and quiet
Stayed 1 night in Sep 2023

10/10 Excellent

Desiree

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Cory

Stayed 1 night in Sep 2023
Response from Reputation Response Team on 10 Oct 2023
Thank you for your 5-star review! We appreciate your feedback, and we hope to welcome you to our hotel again soon. Have a good day!

10/10 Excellent

Marilyn

Stayed 3 nights in Sep 2023
Response from Reputation Response Team on 10 Oct 2023
Thank you for your 5-star review! We appreciate you taking the time to rate your stay with us, and we hope to welcome you to our hotel again soon. Take care!

10/10 Excellent

steven m.

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The room was spacious, very clean, nice furniture. The only problem I had was the lack of food options. Outside of their morning breakfast there were absolutely no option to even get a bottle of water. No vending machines, no lounge, no room service. So, outside the lack of amenities, it was very comfortable.
Stayed 5 nights in Aug 2023
Response from Reputation Response Team on 13 Sept 2023
Thank you for your review and for choosing us during your travels! We appreciate your feedback and we're happy to hear you had a comfortable and enjoyable stay with us. We hope to welcome you again next time travel brings you to the area. Please don't hesitate to give us a call if there is anything we can help you with in the future. Take care!

10/10 Excellent

FIRA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing was unique
Stayed 1 night in Aug 2023

4/10 Poor

Kelli

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I finished up early arrived at 3 pm on the 2nd day of my stay saw that house keeping had not cleaned my room took my things left a tip for the housekeeper and went to the main desk to check out and was told I could not cancel my 2nd night because it was after the check out time. I was unhappy with this answer since I new house keeping hadn’t even been in my room so it wasn’t a matter of the room not being ready to be used by another guest. I would have understood if my room had already been cleaned . I wasn’t even offered to be credited for another stay.
Stayed 2 nights in Aug 2023
Response from Reputation Response Team on 13 Sept 2023
Thank you for your review and for choosing us during your travels. We appreciate your business and value your feedback. We are sincerely sorry to hear that your experience was not up to standards but we appreciate you bringing these issues to our attention. Feedback such as yours assists us in improving our service and overall guest experience. I do hope that you will give us a chance to prove your experience was an exception and not the rule. If there is anything we can do for you further, please don't hesitate to reach out to us directly. Thank you and take care.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

8/10 Good

Sara

Stayed 1 night in Jul 2023
Response from Reputation Response Team on 11 Aug 2023
Thank you for your 5-star review! We appreciate you taking the time to rate your stay with us, and we hope to welcome you to our hotel again soon. Take care!

8/10 Good

Robin

Stayed 1 night in Jun 2023

10/10 Excellent

Brian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Reputation Response Team on 10 Jul 2023
Thank you for your review! We appreciate you taking the time to rate your stay with us, and we hope to welcome you to our hotel again soon. Take care and safe travels!

10/10 Excellent

brent

Stayed 1 night in Jun 2023

8/10 Good

Tara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023

10/10 Excellent

Becky, Bluffton

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice property
Stayed 1 night in May 2023
Response from Kayla - GM on 30 May 2023
Hi Becky, Thank you for the kind words and for taking the time to leave a review!

10/10 Excellent

Heidi

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The staff is amazing!
Stayed 1 night in May 2023
Response from Kayla - GM on 30 May 2023
Hello Heidi, We're so glad that you had a great experience with our staff members during your stay! Thank you for taking the time to leave a review!

10/10 Excellent

Tracy, BELLEVUE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable room - slept well.
Stayed 2 nights in May 2023
Response from Kayla - GM on 16 May 2023
Hello Tracy, thank you for taking the time to leave us a review. We're so glad you found your room comfortable and were able to get a good night's sleep. Have a fantastic day, safe travels!

10/10 Excellent

GEORGE

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel, i visit centralia often and i will continue to use this hotel from now on.
Stayed 3 nights in May 2023
Response from Kayla - GM on 16 May 2023
Hi George, so glad to you enjoyed your stay, and we look forward to seeing you next time!

10/10 Excellent

Emily

Stayed 2 nights in May 2023
Response from Kayla - GM on 30 May 2023
Hi Emily, we're so glad that you enjoyed your stay with us! Thank you for taking the time to leave a review, have a wonderful day!

8/10 Good

Barry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Getaway
It was ok, switched rooms so wife had a bathtub. She had just had surgery and couldn't shower.
Stayed 1 night in Apr 2023
Response from Reputation Response Team on 25 Apr 2023
Thank you for your review and for choosing us during your travels. We're happy to hear we were able to get you into the room you wanted and we hope you enjoyed your stay with us. We hope to welcome you again next time travel brings you to the area. Take care and have a great day!

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2023
Response from Kayla - GM on 16 May 2023
Thank you so much for the rating, we're glad to see that you enjoyed your stay!

10/10 Excellent

Pamela

Stayed 1 night in Mar 2023
Response from Kayla - GM on 4 Apr 2023
Thank you for taking a moment to rate your stay with us, Pam! We're so glad to see that you enjoyed your time.

10/10 Excellent

Irene

Liked: Cleanliness, staff & service, property conditions & facilities
Just toyed overnight was quit quick checked friendly staff.
Stayed 1 night in Mar 2023
Response from Kayla - GM on 27 Mar 2023
We're so glad to hear that you had a nice stay with us. Thank you for taking the time to leave a review. We hope you'll think of us the next time you are staying in the area!

10/10 Excellent

Annemarie Eveline

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommended! And 3 min (driving) to Great Wolf Lodge for extra activities!
Stayed 2 nights in Mar 2023
Response from Isaiah- Front Office Supervisor on 27 Mar 2023
Thank you for your review about your recent stay with us. We hope to see you again