Dear Debra, Thank you for your feedback. We are sorry for the oversight by our housekeeping staff during your recent stay, this does not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. Thank you once more, and we hope to see you again.Sincerely,Hotel Management

Dear Ranjan, We deeply regret the disappointment and inconvenience you experienced during your recent stay. Your feedback regarding the cleanliness, maintenance, and service issues is disheartening, and we extend our sincere apologies for falling short of your expectations. Please know that such matters do not reflect our usual standards, and we are actively working to address them with our team to ensure improvements are made. Your satisfaction is of utmost importance to us, and we truly value your feedback and apologize for any inconvenience caused by the room change and the lack of staff presence at the front desk. Should you reconsider staying with us, we are committed to providing you a significantly improved experience. We hope to regain your trust in the future.Sincerely,Hotel management

Dear Sara, Thank you for choosing us and sharing a review. We apologize for any disappointment you experienced regarding our property. Ensuring our guests' expectations are met is important, and we regret if we fall short in this regard. Your feedback is valuable, and we will review our advertising to ensure accuracy. If some specific amenities or features were not as advertised, please let us know so we can address them accordingly. We appreciate your understanding and hope to have the opportunity to provide a more satisfying experience in the future. Sincerely,Hotel Management

Dear Michael, We are deeply sorry to hear about your disappointing experience during your recent stay. Your comfort and satisfaction are our utmost priorities, and we regret that we fell short of meeting your expectations. We apologize for any inconvenience caused by the broken amenities and the unpleasant smell in your room. Regarding the fully stocked kitchenette, we understand your frustration and apologize for the discrepancy between our advertisement and the actual inventory. Your feedback is invaluable, and we will address these issues with our team to ensure improvements are made. We are committed to providing a better experience for our guests in the future. We hope you will consider giving us another chance to provide you with a more enjoyable stay. Thank you for bringing these matters to our attention.Sincerely,Hotel Management

Dear Fred, We are genuinely sorry to hear about your disappointing experience during your stay. Providing a comfortable and pleasant environment for our guests is our priority, and we regret that we fell short of meeting your expectations. Your feedback is important to us, and we would appreciate any specific details you can provide about your concerns so we can address them promptly. We are committed to improving our services and ensuring a better experience for all our guests. We sincerely apologize for any inconvenience caused and hope you will consider giving us another chance to provide you with a more enjoyable stay in the future. Thank you for bringing this matter to our attention.Sincerely,Hotel Management

Dear Alan, We apologize for the disruption caused by the noise from the children in the room above during your second-night stay. Your comfort and peace during your stay are important to us, and we regret any inconvenience this may have caused. Please know that we take noise disturbances seriously and strive to ensure a peaceful environment for all our guests. We will address this issue with our team to prevent similar occurrences. Your feedback is appreciated as it helps us improve our services. We hope to welcome you back for a more enjoyable stay in the future.Sincerely,Hotel Management

Dear Maikaila, We are happy you chose Extended Stay America for your recent visit to Roanoke. Our highest priority is ensuring you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Thank you for taking time out of your day to recognize our efforts, and we hope you will revisit the next time your travel brings you to our area.Sincerely,Hotel Management

Dear Richard, We sincerely appreciate your feedback regarding your recent stay. We are glad to know about the positive aspects of your stay, such as the hot showers, clean bed sheets, and polite office staff. However, we are genuinely sorry for the cleanliness issues you encountered during your stay, as this falls below our standards of excellence. Please rest assured that we take your comments seriously and will address these concerns with our team to ensure immediate improvements. Our commitment to providing guests with a clean and comfortable environment remains unwavering. Despite your challenges, we hope you consider giving us another chance to provide you with a much-improved experience in the future. Thank you for bringing these matters to our attention.Sincerely,Hotel Management

Dear Filomena, We sincerely apologize for the disappointment and inconvenience you experienced during your recent stay with us. We greatly appreciate your comments about aspects of your suite that need updating. We appreciate your patience and understanding regarding the cable TV outage and the unexpected change in checkout time. Please know that we take your feedback seriously and will address the maintenance and cleanliness concerns you raised to ensure a better experience for future guests. While we regret not meeting your expectations, we assure you that we will address your concerns to enhance our guest's experience. Your comments will help us improve, and we invite you to reconsider staying with us in the future to experience the improvements we will make.Sincerely,Hotel Management

Dear Jeff, Thank you for selecting Extended Stay America in the city. Reading about your experience during your stay with us brings us joy. We aim to meet and exceed our guests' expectations and are happy this was your case. We appreciate your remarks about the staff and they are shared as an encouragement to the entire team. However, we are sorry for the concerns and that our location was not as per your need. Please revisit us for another feel-like a home away from home stay.Sincerely,Hotel Management

Dear Guest, Thank you for taking the time to review your stay. We apologize that you had to wait for your room and for the inconvenience you were caused. Our front desk is available around the clock to address issues such as this, and we are always happy to do whatever we can to make your stay as comfortable as possible. We appreciate your business and sincerely apologize for not providing you with a good night's sleep. Thank you for bringing this to our attention. We hope you will give us another chance to provide you with the relaxing stay you deserve.Sincerely,Hotel Management

Dear Guest, It is regrettable to learn about your distressing visit to our hotel. Please accept our apologies for falling short of your expectations and our usual service standards. Maintaining an immaculate and comfortable environment is one of our top priorities, and we're genuinely sorry this was not your experience. We will share your insights with the concerned individuals to prevent such oversights from repeating. We hope you will consider allowing us a chance to welcome you back and regain your confidence in our hotel.Sincerely,Hotel Management

Dear DIANE, Thank you for taking the time to leave your valuable feedback for us. We apologize for not meeting all of your expectations with some aspects of your visit. Our standards are high, not only in service but also in maintaining the overall look and feel of our hotel, and we will gladly share your feedback with the appropriate individuals as we plan for the future. We hope you will consider us again in the area next time.Sincerely,Hotel Management

Dear Jonathan, Thank you for taking the time to share your review with us. We genuinely apologize for your disappointment with the service and the cleanliness that compromised your stay. We aim to provide the best service, clean suite, and healthy environment for a homelike stay. So, we are sorry this was not what you experienced. We appreciate you bringing this to our attention; we will look into the matter and ensure similar issues are not repeated. In the meantime, please reach out to us directly if you need further assistance. We are wholly committed to regaining your trust and confidence, and we hope you give us another opportunity.Sincerely,Hotel Management

Dear Rohit, Thank you for selecting Extended Stay America. We are happy to read about your experience while staying with us. We work hard to deliver an outstanding experience for our guests, and your compliments for our associates for their amazing work are shared with them. We look forward to hosting you again on your next visit to the city.Sincerely,Hotel Management

Dear thurmond, Thank you for staying at Extended Stay America. Our highest priority is making sure you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Thank you for taking time out of your day to recognize our efforts. We hope to welcome you again soon.Sincerely Hotel Management

Dear Marilyn, Thank you for choosing our hotel on your recent visit to the area. We are disappointed to read that we did not meet your expectations and your stay was anything other than exceptional. Your feedback is essential for improvement and is shared with the management team to know the guest's view about the furniture provided. On the contrary, it is great to know you were pleased with the comforts of the bed and must have had a good night's sleep. Please give us another chance to show you our commitment to delivering excellent service and accommodations.Sincerely,Hotel Management

Dear Malik, Thank you for being our guest at our hotel. We are sorry to read about your experience. We follow the most rigorous industry standards regarding the cleanliness and pest control of our rooms, but the room you occupied will be professionally inspected and treated as a precaution. Our housekeeping and pest control team is already at work. Thank you again for bringing this to our attention, and we hope to welcome you back soon.Sincerely,Hotel Management

Dear Yanita, Thank you for selecting Extended Stay America and sharing your review with fellow travelers. It's so nice to know you find everything about us satisfying. Our team works hard to provide high exceptional services and make our guests have the best time with us, so we will share your compliments with the team to let them know their efforts are recognized. Once again, thanks for your excellent rating, and we look forward to welcoming you back soon.Sincerely,Hotel Management

Dear Jime, It is a pleasure having you as our guest at Extended Stay America, and we want to thank you for sharing your review with other travelers. It's great that you enjoyed your stay and that our property and service met all your expectations! We look forward to sharing your positive feedback with our team. Please revisit the next time you are in the area. Sincerely,Hotel Management

Dear Breon, Please accept our gratitude for posting such excellent feedback about your stay at Extended Stay America. Our highest priority is ensuring you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Thank you for taking time out of your day to recognize our efforts. We hope to welcome you again soon.Sincerely,Hotel Management

Dear Kelly, Thank you for choosing Extended Stay America. We are pleased to know how much you liked your guest room. We want your stay with us to feel at home and be as comfortable as possible. Thank you for your kind review, and we hope to welcome you back soon.Sincerely,Hotel Management