Rincon Central Plaza

Absolutely awful experience. Bought 2 bedroom suite months in advance at this hotel through Expedia. We arrive and they give us room key and we go up to room. Great suite however only 1 bedroom (we had 3 guests, 1 staying on king bed and 2 others staying on 2 queens in 2nd bedroom). We go back down and manager swears that's a 2 bedroom, after 30 minutes he finally realized that its not and they dont have a 2-bedroom suite. They gave us a regular king size room (no 2 queens available) but on totally diff floor and just a regular room. One of our guests had to sleep on a couch insteead of bed. They denied any type of compensation even though I had to spend multiple hours going to front desk during this stay for this issue and getting the 1 bedroom suite alone defeated entire idea of getting it. We would have never paid $4,400 had they not had a 2 bedroom suite. Would never recommend this hotel

It could be better at this price point