Service: The staff were largely unreachable & not easily identifiable (i.e., they wore t-shirts & jeans, did not otherwise have a uniform/distinctive clothing that signaled they were employees). I called the front desk the AM before arrival and in the PM while standing waiting to check-in. The phone rang endlessly until I hung up - no one came to check on it.
Cleanliness: I found three cockroaches (one under the chair, two in the bathroom) and one spider (near the coffee table) in my two-day stay. The bathroom ceiling had black mold on it, due to a constant & significant run from the tub's faucet. The towels & cloths were damp, too. The room reeked of smoke despite being advertised as non-smoking.
Safety: The keycard did not work a few times during the stay, locking me out of the room on occasion. Many non-guests roamed around the area. The building next to Quality Inn - Rodeway Inn - is shuttered & condemned. Anyone could wander into the hotel's halls or around the exterior doors. The front door to the hotel was inoperable. It also is much more rundown and with more overgrowth than the pictures show on Hotels.com.
Amenities: The A/C worked wonderfully. The fridge was freezing things but otherwise stayed cool. Didn't use the television but it looked to be working. The vending machine in the hallway was broken.