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Reviews of The Inn At Gull Lake

2.5 out of 5
The Inn At Gull Lake
12500 M-89, Richland, MI

Reviews

8.8

Excellent

Rating 10 - Excellent. 34 out of 52 reviews" "
Rating 8 - Good. 9 out of 52 reviews" "
Rating 6 - Okay. 4 out of 52 reviews" "
Rating 4 - Poor. 2 out of 52 reviews" "
Rating 2 - Terrible. 3 out of 52 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Eric

Travelled with family
Liked: Cleanliness, staff & service
Property is pretty Dated.
Stayed 1 night in Apr 2024

10/10 Excellent

Raymond, CLAWSON

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place for weekend stay!
Stayed 2 nights in Mar 2024
Response from Inn at Gull Lake on 25 Mar 2024
Thank you for the positive review.

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
We were there off season so it was a nice and quiet stay. The man who checked us in was helpful with food recommendations. It’s a nice motel setting.
Stayed 1 night in Dec 2023
Response from Carlene on 24 Jan 2024
Thank you Nancy for the positive review!

10/10 Excellent

nicole

Response from The INN at Gull Lake on 11 Dec 2023
Thank you Nicole for the positive review. We look forward to seeing your group again.

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
So clean!
We had a great experience staying at The Inn. The location was convenient when visiting family especially since there isn’t another hotel within 15 minutes of them. Customer service was excellent. Check-in was easy, but the cleanliness of our room was exceptional! Overall a great experience and we would definitely stay again.
Stayed 1 night in Oct 2023
Response from Carlene on 4 Nov 2023
Thank you Melanie! We are so glad to hear that you had a lovely stay with us. We look forward to your next stay with us.

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Top quality beds, bedding, towels.
Response from Carlene on 31 Oct 2023
Thank you Michael for the 5 star review! The Mrs definitely shared with me how much she loved the beds. I am glad we figured out the coffee! See you both again.

2/10 Terrible

william

Stayed 1 night in Oct 2023
Response from The INN at Gull Lake on 11 Dec 2023
Thank you for your feedback.

10/10 Excellent

Heidi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean room, close golf course for my daughter's college game.
Stayed 1 night in Oct 2023
Response from Carlene on 16 Oct 2023
Thank you Heidi for the 5 star review.

10/10 Excellent

Thomas G

Liked: Cleanliness, staff & service, property conditions & facilities
Good clean place to stay
Stayed 3 nights in Oct 2023
Response from Inn at Gull Lake on 13 Oct 2023
Thank you Thomas for the 5 star review. It was so nice talking with you this week.

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed staying at Gull Lake Inn as the property was very clean, quiet and the owner and his son we very welcoming and friendly. I appreciated their flexibility and helpfulness in adjusting my stay. There is a fantastic restaurant across the street which was wonderful and convenient. I will definitely be returning to stay again in the future!
Stayed 1 night in Oct 2023
Response from Carlene on 10 Oct 2023
We are so glad to hear you had a wonderful time here with us. We are looking forward to your next stay with us!

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Carlene on 9 Oct 2023
Hi Melissa,Thank you for the positive review. Glad to hear you enjoyed your stay with us.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing service, friendly, very clean room and property
Stayed 3 nights in Sep 2023
Response from Inn at Gull Lake on 3 Oct 2023
Thank you Jennifer! We loved hearing that you enjoyed your stay with us.

10/10 Excellent

Sheryl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Golf Villas of Gull Lake
Stayed 1 night in Sep 2023
Response from Carlene on 16 Sept 2023
Thank you for the positive review!

10/10 Excellent

Rick

Liked: Cleanliness, staff & service, property conditions & facilities
On the golf courses and nice bed
Stayed 1 night in Sep 2023
Response from Carlene on 14 Sept 2023
Thank you!

10/10 Excellent

Chris

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Carlene on 14 Sept 2023
Thank you!

10/10 Excellent

Sherre

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Carlene on 25 Aug 2023
Thank you Sherre for the positive review. We look forward to your next stay with us. Safe travels

4/10 Poor

Kyle

Travelled with family
Disliked: Property conditions & facilities, room comfort
Old
Stayed 1 night in Aug 2023
Response from Carlene on 14 Sept 2023
Thank you

8/10 Good

Gary

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2023
Response from Carlene on 8 Aug 2023
Thank you for the 4/5 star review!

10/10 Excellent

john

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and quiet
Very clean and simple. Bed was comfortable and price was great for a good night sleep. Some nice restaurants in walking distance
Stayed 1 night in Aug 2023
Response from Carlene on 7 Aug 2023
Thank you John for the positive review. We are pleased to hear that you had a great nights sleep. Our beds are custom made just for us from Lady Americana.

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Carlene on 27 Jul 2023
Thank you Greg for the Positive review. We look forward to your next stay with us.

10/10 Excellent

Liane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Carlene on 24 Jul 2023
Thank you Liane for the positive review. We hope to see you and your group again!

10/10 Excellent

Kurt

Stayed 1 night in Jul 2023
Response from Carlene on 10 Jul 2023
Hi Kurt,Thank you for the positive review. We look forward to seeing you again.

10/10 Excellent

Stephen

Stayed 1 night in Jul 2023
Response from Carlene on 5 Aug 2023
Thank you for the 5 out of 5 review!

10/10 Excellent

gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Nice people
Stayed 2 nights in Jun 2023
Response from Carlene on 28 Jun 2023
Hi Gregory,Thank you for the positive review! We look forward to your next stay with us.

10/10 Excellent

Robert

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nice beds, very clean room, good shower and TV.
Stayed 1 night in Jun 2023
Response from Carlene on 14 Jun 2023
Thank you Robert for the positive review! We look forward to your next stay with us.

10/10 Excellent

Nathan

Stayed 1 night in Jun 2023
Response from Carlene on 14 Jun 2023
Thank you Nathan

10/10 Excellent

sara

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Carlene on 14 Jun 2023
Thank you Sara

2/10 Terrible

Robert

Disliked: Property conditions & facilities
Stayed 3 nights in May 2023
Response from Carlene on 30 May 2023
Hi Robert,May I ask why a 1 star review. We offered daily housekeeping was told no.

10/10 Excellent

Anne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Carlene on 29 Mar 2023
Hi Anne,Thank you for the positive review!

8/10 Good

Felicia

Stayed 1 night in Mar 2023
Response from Carlene on 15 Apr 2023
Thank you for the 4 star review!

10/10 Excellent

Anne

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023
Response from Carlene on 9 Mar 2023
Thank you Anne for the positive review. We look forward to your next stay with us!

10/10 Excellent

Ferdinand

Stayed 1 night in Feb 2023
Response from Manager on 25 Feb 2023
Thank you for the positive review! We are looking forward to seeing you and your family again.Carlene

8/10 Good

moya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable, outdated. Location was great for us visiting Gull Lake
Stayed 1 night in Oct 2022
Response from The INN at Gull Lake on 27 Oct 2022
Hi Moya,Thank you for the positive review. We look forward to your stay here with us again

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from The INN at Gull Lake on 18 Oct 2022
Thank you Jennifer for the positive review! We look forward to seeing you again.

4/10 Poor

Ayyappa

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Not worth the price.
It is so disappointing, no proper wifi, TV is old and doesn’t work at all, doors doesn’t even close completely. Mattress was comfortable and area is clean those are only good things.
Stayed 1 night in Oct 2022
Response from The INN at Gull Lake on 18 Oct 2022
Hello Ayyappa,It's quite obvious that our attempts to please you were unsuccessful. Please accept our sincere apologies.

6/10 Okay

Verified traveller

Liked: Cleanliness
This place is definitely a motel. Rooms have been renovated but not much attention to detail was used. The room was clean, but small.
Stayed 1 night in Oct 2022
Response from The INN at Gull Lake on 18 Oct 2022
Hello,Thank you for your feedback. We are working on more upgrades this winter. We hope your next stay with us will be better.

10/10 Excellent

Carmen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was super spacious and very cozy!
Stayed 1 night in Oct 2022
Response from Carlene, Manager on 11 Oct 2022
Hi Carmen,Thank you for the 5 star review! We are glad to hear that you had a nice stay with us. We look forward to seeing you again.

10/10 Excellent

John

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cool old school Motor Hotel vibe with modern updated amenities. Nice eating and drinking establishments within walking distance.
Stayed 1 night in Oct 2022
Response from Carlene, Manager on 11 Oct 2022
Hi John,Thank you for the 5 star review! We have made a lot changes with the new owners. Updating the rooms was our first priority. We look forward to your next stay with us.

10/10 Excellent

Jean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and convenient
The Inn is very dated but clean and comfortable and a convenient place to stay for 6 beautiful golf courses. They have common areas for fire pits and gathering of friends.
Stayed 2 nights in Sep 2022
Response from Inn at Gull Lake on 4 Oct 2022
HI Jean,Thank you for the positive feedback. We take great pride in having our guests stay in comfortable beds and clean rooms. We encourage all of our guests to sit back, relax and enjoy the fire pits. We look forward to your next stay with us.

10/10 Excellent

Teresa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent and convenient location near Gull Lake Golf Resort. The manager was gracious, professional and very helpful. She was very attentive to female golfers staying at the Inn. The room had updated decor and very clean. Would definitely stay there again for future golf trip.
Stayed 2 nights in Sep 2022
Response from Carlene on 26 Sept 2022
Hi Teresa,Thank you for the 5 star review. We are happy to hear that you had a great stay. We are looking forward to your next visit.

8/10 Good

H

Liked: Cleanliness, room comfort
Stayed 2 nights in Jul 2022
Response from Inn at Gull Lake on 26 Aug 2022
Thank you H for your positive feed back. We look forward to having you stay with us.

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2022

8/10 Good

Richard

Stayed 1 night in Jul 2022

10/10 Excellent

Joseph

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from manager on 30 Jun 2022
Thanks so much, Joseph. We look forward to serving you again, soon.

6/10 Okay

Laura

Travelled with family
We chose this property as it was close to the venue where we were attending a wedding. It caters to golfers- we could literally walk off the parking lot onto the course. There were coolers and garbage all over the parking lot. It is basically a redecorated roadside motel calling itself an "inn". Room was clean, beds were comfortable, it is easy to find. We chose this property for convenience not amenities, but just not worth $200 night.
Stayed 1 night in Jun 2022

8/10 Good

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect for golfers to stay. It is literally across the street.
Stayed 1 night in Jun 2022
Response from Sandy on 10 Jun 2022
Thank you Vanessa and yes golfers haven along with family reunions, retreats and weddings.

10/10 Excellent

Marie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property itself was beautiful the surroundings the surroundings the room was amazing there was nothing negative about the state was amazing state all around the employees the people it was just amazing
Stayed 1 night in Jun 2022
Response from Sandy on 10 Jun 2022
Hi Marie, We are glad you enjoyed the beauty and your stay. We have put a lot into the Inn since September of 2020 and making it better every year. We hope to see you again!

6/10 Okay

Joanne

Stayed 2 nights in May 2022
Response from Sandy on 10 Jun 2022
Hi Joanne, What could we do to make your stay better?

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Staff & service
UNSAFE environment, manager is very aggressive
Probably the strangest experience I’ve ever had staying at a hotel. Everything seemed pretty normal and the employees seemed nice until I was checking out. After I had paid and turned in my keys I got in my car, only to turn around and see one of the managers running toward me angrily. I rolled down my window and he proceeded to yell at me for having 3 people in my room instead of 2 (apparently I accidentally made my reservation for 2). I apologized and explained what had happened, offering to pay more if there was an extra charge for having more than two people in a room. My friends had met us for breakfast that morning and he about lost his mind when he saw the two of them, accusing me of having 5 people sleep in the room. All of this was very confusing to me as there was apparently not an extra charge for more people and I had reserved a double queen room. Not sure why he ran out to scream at me when my bill had already been paid and I also tipped. Probably won’t be staying here again, after further research it seems the guys name is Dave and seems to do this type of thing to primarily people of color. It was super intimidating as a young woman to have a grown man scream at me over a simple misunderstanding at 10am.
Stayed 1 night in May 2022
Response from Manager on 28 Jun 2022
There were 6 people that walked out of that room, quickly getting into cars, and taking off. Upon inspection, there was an empty box for a new air mattress next to the bed, and from the condition the room was left in, it certainly seemed that all 6 slept there. That is totally against our policy, and we have rooms to accommodate that many people...they just cost more.

8/10 Good

Sheila

Liked: Cleanliness, staff & service, property conditions & facilities
Ok place. Clean.
Ok place. Clean. Small bathroom. Internet access poor.
Stayed 2 nights in May 2022
Response from Sandy on 10 Jun 2022
Hi Shelia, Thank yo for your input and we are in the process of a new internet provider that is being installed on June 27, 2022. Other than that we hope your stay was enjoyable and we hope to see you again.