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Reviews of Holiday Inn Express & Suites Richland, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites Richland, an IHG Hotel
1970 Center Pkwy, Richland, WA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 393 out of 634 reviews" "
Rating 8 - Good. 166 out of 634 reviews" "
Rating 6 - Okay. 39 out of 634 reviews" "
Rating 4 - Poor. 18 out of 634 reviews" "
Rating 2 - Terrible. 18 out of 634 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Hotel Management on 13 May 2024
Dear Anna, thank you for taking the time to leave this review. We are so pleased you enjoyed your stay to that extent! We greatly look forward to the opportunity to welcome you back next time. - Holiday Inn Express & Suites Richland

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Hotel Management on 8 May 2024
Dear Mike, thank you for taking the time to leave this review. We are so pleased you enjoyed your stay to that extent! We greatly look forward to the opportunity to welcome you back next time. - Holiday Inn Express & Suites Richland

8/10 Good

Candace

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the area, I was in for work and it only was a quick 30 minutes. The area was safe feeling and the staff were super friendly and offered great suggestions on places in the area. I only had one thing that was kind of an offset. The couch arm and the little set with the same print as the couch were super gross looking. They need to be deep cleaned for sure.
Stayed 3 nights in Apr 2024
Response from Hotel Management on 2 May 2024
Dear Candace, thank you for taking the time to leave this review. We are so pleased you enjoyed your stay, our convenient and quiet location, and our friendly staff! We will pass your comments along to our housekeeping team to address the couch immediately. We greatly look forward to the opportunity to welcome you back next time. - Holiday Inn Express & Suites Richland

10/10 Excellent

Brennan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was very comfortable and the room was exceptionally clean. Breakfast next day was great!
Stayed 1 night in Apr 2024
Response from Hotel Management on 24 Apr 2024
Dear Brennan, thank you for taking the time to leave this review. We really appreciate the kind words you have given us! It is always our goal to provide an excellent experience for everyone and so we are so pleased to see that you had a great time! We greatly look forward to the opportunity to welcome you back next time. - Holiday Inn Express & Suites Richland

10/10 Excellent

Holly

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Management on 18 Apr 2024
Dear Holly, thank you for taking the time to leave this review. We are so pleased you enjoyed your stay to that level! We greatly look forward to the opportunity to welcome you back next time. - Holiday Inn Express & Suites Richland

10/10 Excellent

elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean, bright, with a wonderful staff (check-in; breakfast; house-keeping.)
Stayed 3 nights in Apr 2024
Response from Hotel Management on 15 Apr 2024
Dear Elizabeth, thank you for taking the time to leave this review. We are so pleased you enjoyed your stay, our clean rooms, and friendly staff! We greatly look forward to the opportunity to welcome you back next time. - Holiday Inn Express & Suites Richland

4/10 Poor

Garrett

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
There was no hot water. We were told that the hot water would be off for a few hours when we checked in. It was off for the whole stay so we could not take showers. Other than that it was nice. 24 pool/hot tub. Good breakfast.
Stayed 1 night in Apr 2024
Response from Hotel Management on 4 Apr 2024
Hello Garret, thank you for taking the time to leave feedback for your stay. We deeply apologize for the experience as we undergo this unfortunate circumstance. We sincerely hope to see you again and host you properly in the future. - Holiday Inn Express & Suites Richland

10/10 Excellent

daniel

Stayed 2 nights in Mar 2024
Response from Hotel Management on 22 Apr 2024
Dear Daniel, thank you for taking the time to leave this review. We are so pleased you enjoyed your stay enough to leave a perfect score! We greatly look forward to the opportunity to welcome you back next time. - Holiday Inn Express & Suites Richland

10/10 Excellent

Karen

Stayed 2 nights in Mar 2024
Response from Hotel Management on 15 Apr 2024
Dear Karen, thank you for taking the time to leave this review. We are so pleased you enjoyed your stay enough to warrant a perfect score! We greatly look forward to the opportunity to welcome you back next time. - Holiday Inn Express & Suites Richland

6/10 Okay

Dawnmarie

Travelled with family
We were traveling from Oregon and decided to stay the night here. We paid extra for a “Balcony with a River View.” It took us a while to actually find where the river was. Our view was actually of a vacant lot and an Ashley Sleep Center. Pretty disappointing!
Stayed 1 night in Mar 2024
Response from Hotel Management on 19 Mar 2024
Hello Dawnmarie, thank you for taking the time to leave feedback for your stay. We apologize that the experience was not up to the high standards we keep. We sincerely hope to see you again in the future. - Holiday Inn Express & Suites Richland

10/10 Excellent

Nicole

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were super friendly and awesome. Hotel was very clean. Bed were so comfortable and room was large enough for my four kids a dog and my husband.
Stayed 2 nights in Mar 2024
Response from Hotel Management on 18 Mar 2024
Dear Nicole, thank you for taking the time to leave this review. We are so pleased you enjoyed your stay, our clean rooms, and friendly staff! We greatly look forward to the opportunity to welcome you back next time. - Holiday Inn Express & Suites Richland

8/10 Good

charles

Stayed 2 nights in Mar 2024
Response from Hotel Management on 1 Apr 2024
Dear Charles, thank you for taking the time to leave this review. We are so pleased you had an enjoyable stay with us! We greatly look forward to the opportunity to welcome you back next time. - Holiday Inn Express & Suites Richland

10/10 Excellent

JAMES

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, modern, and well kept.
Stayed 1 night in Mar 2024
Response from Hotel Management on 11 Mar 2024
Dear James, thank you for taking the time to leave this review. We are so pleased you enjoyed your stay, our clean rooms, and modern property! We greatly look forward to the opportunity to welcome you back next time. - Holiday Inn Express & Suites Richland

10/10 Excellent

Paola

Liked: Cleanliness, staff & service, property conditions & facilities
Service, staff, property.
Stayed 1 night in Feb 2024
Response from Hotel Management on 4 Mar 2024
Dear Ramon, thank you for taking the time to leave this review. We are so pleased you enjoyed your stay and our friendly staff! We greatly look forward to the opportunity to welcome you back next time. - Holiday Inn Express & Suites Richland

8/10 Good

Janice, battle ground

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Feels a little old, room smelled strongly of cleaner/ deodorizer. Very friendly staff.
Stayed 2 nights in Feb 2024
Response from Hotel Management on 26 Feb 2024
Hello Janice, thank you for taking the time to leave feedback for your stay. We apologize for your experience with the smells and condition of the room. We will be sure to review these comments with the team to bring out improvements for next time. We sincerely hope to see you again in the future. - Holiday Inn Express & Suites Richland

10/10 Excellent

Ramon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Hotel Management on 26 Feb 2024
Dear Ramon, thank you for taking the time to leave this review. We are so pleased you enjoyed your stay so much! We greatly look forward to the opportunity to welcome you back next time. - Holiday Inn Express & Suites Richland

10/10 Excellent

Pullareddy

Nice 👍 location
Stayed 1 night in Feb 2024
Response from Hotel Management on 19 Feb 2024
Dear Paullareddy, thank you for taking the time to leave this review. We are so pleased you enjoyed your stay and our convenient location! We greatly look forward to the opportunity to welcome you back next time. - Holiday Inn Express & Suites Richland

10/10 Excellent

peter

Stayed 1 night in Jan 2024
Response from Hotel Management on 5 Feb 2024
Dear Peter, thank you for taking the time to leave this review. We are so pleased you felt your stay warranted a perfect score! We greatly look forward to the opportunity to welcome you back next time. - Holiday Inn Express & Suites Richland

10/10 Excellent

Aimee

Stayed 2 nights in Jan 2024
Response from Hotel Management on 1 Apr 2024
Dear Aimee, thank you for taking the time to leave this review. We are so pleased you enjoyed your stay so much! We greatly look forward to the opportunity to welcome you back next time. - Holiday Inn Express & Suites Richland

8/10 Good

Inna

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel.
Stayed 1 night in Jan 2024
Response from Hotel Management on 29 Jan 2024
Dear Inna, thank you for taking the time to leave this review. We are so pleased you enjoyed your stay with us! We greatly look forward to the opportunity to welcome you back next time. - Holiday Inn Express & Suites Richland

6/10 Okay

Paul

Stayed 1 night in Jan 2024
Response from Hotel Management on 19 Feb 2024
Hello Paul, thank you for taking the time to leave feedback for your stay. We apologize that the experience was not up to the high standards we keep. We would love to hear more about how we can improve for next time. We sincerely hope to see you again in the future. - Holiday Inn Express & Suites Richland

10/10 Excellent

Audrey

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hotel Management on 2 Jan 2024
Dear Audrey, thank you for taking the time to leave this review. We are so pleased you enjoyed your stay with us! We greatly look forward to the opportunity to welcome you back next time. - Holiday Inn Express & Suites Richland

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hotel Management on 2 Jan 2024
Dear John, thank you for taking the time to leave this review. We are so pleased you enjoyed our hotel! We greatly look forward to the opportunity to welcome you back next time. - Holiday Inn Express & Suites Richland

10/10 Excellent

Jessica

Travelled with family
Our stay was great good breakfast clean room nice staff
Stayed 1 night in Dec 2023
Response from Hotel Management on 27 Dec 2023
Dear Jessica, thank you for taking the time to write this review. We are so pleased you enjoyed your stay, our hot and free breakfast, and our friendly staff! We greatly look forward to the opportunity to welcome you back next time. - Holiday Inn Express & Suites Richland

6/10 Okay

Crissy

Travelled with family and small children
Liked: Staff & service
Pool area was dingy and needed updating and cleaning. The room I stayed in was dusty and kind of drab in restroom.
Stayed 2 nights in Dec 2023
Response from Hotel Management on 27 Dec 2023
Hello Crissy, thank you for taking the time to leave feedback for your stay. We apologize that the experience was not up to the high standards we keep. We will be sure to review these comments with the team to bring out improvements for next time. We sincerely hope to see you again in the future. - Holiday Inn Express & Suites Richland

10/10 Excellent

Jamie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed Holiday Inn Express!! It’s clean!!! And kept up to date. Also in a convenient area. Very relaxing place!
Stayed 1 night in Dec 2023
Response from Hotel Management on 11 Dec 2023
Dear Jamie, thank you for taking the time to write this review. We take great pride in our cleanliness and really appreciate when guests acknowledge that! We are so pleased you enjoyed your stay! We greatly look forward to the opportunity to welcome you back next time. - Holiday Inn Express & Suites Richland

10/10 Excellent

Maricela

Liked: Cleanliness, staff & service, property conditions & facilities
Convince of my car parked in front of my room. And staff going above to have the swimming area ready.
Stayed 1 night in Sep 2023
Response from Hotel Management on 11 Dec 2023
Dear Maricela, thank you for taking the time to write this review. We are so pleased you enjoyed our hotel, staff, and pool! We greatly look forward to the opportunity to welcome you back next time. - Holiday Inn Express & Suites Richland

10/10 Excellent

Salvador

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Hotel Management on 4 Dec 2023
Dear Salvador, thank you for taking the time to write this review. We are so pleased you enjoyed our hotel! We greatly look forward to the opportunity to welcome you back next time. - Holiday Inn Express & Suites Richland

8/10 Good

Gary

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2023
Response from Hotel Management on 21 Nov 2023
Dear Gary, thank you for taking the time to write this review. We are so pleased you enjoyed our hotel! We greatly look forward to the opportunity to welcome you back next time. - Holiday Inn Express & Suites Richland

8/10 Good

Edward

Stayed 1 night in Nov 2023
Response from Hotel Management on 20 Nov 2023
Dear Edward, thank you for taking the time to write this review. We are so pleased you enjoyed our hotel! We greatly look forward to the opportunity to welcome you back next time. - Holiday Inn Express & Suites Richland

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very enjoyable
Stayed 1 night in Nov 2023
Response from Hotel Management on 8 Nov 2023
Dear Thomas, thank you for taking the time to write this review. We are so pleased you enjoyed our hotel! We greatly look forward to the opportunity to welcome you back next time. - Holiday Inn Express & Suites Richland

10/10 Excellent

daniel l

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
4th time staying here in13 months-says it all
Stayed 6 nights in Oct 2023
Response from Hotel Management on 6 Nov 2023
Dear Daniel, thank you for taking the time to write this review. We are so pleased you enjoy our hotel and love staying with us! We love having you! We greatly look forward to the opportunity to welcome you back next time. - Holiday Inn Express & Suites Richland

8/10 Good

Jennifer

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We got to check in early and use the pool. Great pool with basket ball hoop for our boys to use. They loved it. The only issue is the work out area was a bit warm at 73 dg and the ac wouldn't come on - notified front desk.
Stayed 1 night in Nov 2023
Response from Hotel Management on 6 Nov 2023
Dear Jennifer, thank you for taking the time to tell us about your experience. We are so pleased you enjoyed our pool! We apologize for not meeting your expectations with our fitness center room temperature. We use feedback, such as yours, to make continuous improvements to the hotel. We greatly look forward to the opportunity to welcome you back in the future. - Holiday Inn Express & Suites Richland

8/10 Good

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2023
Response from Hotel Management on 3 Nov 2023
Dear Jennifer, Thank you for your positive rating response. We greatly appreciate having you as our valued guest and hope to have the opportunity to host you again in the future. Kindly,- Holiday Inn Express & Suites Richland

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location!
Was good, elevator was super slow. Breakfast was ok, oatmeal was super mushy
Stayed 1 night in Oct 2023
Response from Hotel Management on 1 Nov 2023
Dear Anonymous, thank you for taking the time to tell us about your experience. We are so pleased you enjoyed your stay overall. We apologize for not meeting your expectations with our breakfast oatmeal and elevator speed. We greatly look forward to the opportunity to welcome you back in the future. - Holiday Inn Express & Suites Richland

6/10 Okay

Steven

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The hot tub was initially filthy, with algae and debris floating in it. This was remedied the next day. My bathroom had dirt in the corners and tile grout. The shower head was terrible, and the shower curtain rod was damaged. The staff however was excellent snd helpful.
Stayed 3 nights in Oct 2023
Response from Hotel Management on 26 Oct 2023
Hello Steven, thank you for taking the time to leave feedback for your stay. We apologize for the issues with the hot tub and your bathroom. We will be sure to review these comments with the team to bring out improvements for next time. We sincerely hope to see you again in the future. - Holiday Inn Express & Suites Richland

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great!! Hotel was awesome!! Will stay there every time we travel through the tri cities.
Stayed 1 night in Oct 2023
Response from Hotel Management on 23 Oct 2023
Dear Suzanne, thank you for taking the time to write this review. We are so pleased you enjoyed our staff and hotel! We greatly look forward to the opportunity to welcome you back in the future. - Holiday Inn Express & Suites Richland

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Hotel Management on 23 Oct 2023
Dear Anonymous, Thank you for your positive rating response. We greatly appreciate having you as our valued guest and hope to have the opportunity to host you again in the future. Kindly,- Holiday Inn Express & Suites Richland

8/10 Good

Dan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice place and the staff was good… never got the heat in the room to work… cookies in the evening was great
Stayed 3 nights in Oct 2023
Response from Hotel Management on 16 Oct 2023
Dear Dan, thank you for taking the time to tell us about your experience. We are so pleased you enjoyed our staff and cookies! We apologize for the issues you had with the heater in your room. We greatly look forward to the opportunity to welcome you back in the future. - Holiday Inn Express & Suites Richland

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Hotel Management on 16 Oct 2023
Dear Linda, Thank you for your positive rating response. We greatly appreciate having you as our valued guest and hope to have the opportunity to host you again in the future. Kindly,- Holiday Inn Express & Suites Richland

10/10 Excellent

Jean

Stayed 1 night in Oct 2023
Response from Hotel Management on 1 Nov 2023
Dear Jean, Thank you for your positive rating response. We greatly appreciate having you as our valued guest and hope to have the opportunity to host you again in the future. Kindly,- Holiday Inn Express & Suites Richland

10/10 Excellent

Joshua

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and Quiet Hotel
Quiet and safe place to stay. Breakfast was good.
Stayed 1 night in Oct 2023
Response from Hotel Management on 5 Oct 2023
Dear Joshua, thank you for taking the time to write this review. We are so pleased you enjoyed our breakfast and hotel! We greatly look forward to the opportunity to welcome you back in the future. - Holiday Inn Express & Suites Richland

10/10 Excellent

Tanya

Travelled with group
Liked: Cleanliness, staff & service, amenities
The Breakfast was the best we've ever had at a breakfast included hotel!.
Stayed 3 nights in Sep 2023
Response from Hotel Management on 3 Oct 2023
Dear Tanya, thank you for taking the time to write this review. We are so pleased you enjoyed our breakfast! We greatly look forward to the opportunity to welcome you back in the future. - Holiday Inn Express & Suites Richland

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and good value
Comfortable accommodation in well kept building. Nice breakfast
Stayed 1 night in Sep 2023
Response from Hotel Management on 2 Oct 2023
Dear Richard, thank you for taking the time to tell us about your experience. We are so pleased you enjoyed our accommodations and breakfast. We greatly look forward to the opportunity to welcome you back in the future. - Holiday Inn Express & Suites Richland

6/10 Okay

Joe

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stay in room was great. Very peaceful and quiet. But guest wifi didnt work, and breakfast items were cold.
Stayed 1 night in Sep 2023
Response from Hotel Management on 21 Sept 2023
Hello Joe, thank you for taking the time to leave feedback for your stay. We apologize for the issues with the WiFi and quality of our breakfast items. We will be sure to review these comments with the team to bring out improvements for next time. We sincerely hope to see you again in the future. - Holiday Inn Express & Suites Richland

10/10 Excellent

Joann

Liked: Staff & service, property conditions & facilities
Could use USB ports in lamps
Stayed 1 night in Sep 2023
Response from Hotel Management on 18 Sept 2023
Dear Joann, Thank you for taking the time to rate us. We always appreciate guest feedback and will review your comments about adding USB ports in our lamps. We are glad you enjoyed your stay and hope to see you again in the future. - Holiday Inn Ex

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The person at the front desk was helpful in the checkin process.
Stayed 1 night in Sep 2023
Response from Hotel Management on 18 Sept 2023
Dear Michael, Thank you for your time writing this review. We are always excited to hear when our staff is mentioned in a positive way! We greatly appreciate having you as our valued guest and hope to have the opportunity to host you again in the future. Kindly,- Holiday Inn Express & Suites Richland

10/10 Excellent

Brandy

Travelled with family, Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was willing to help immediately. Even when they were short staffed.
Stayed 1 night in Sep 2023
Response from Hotel Management on 12 Sept 2023
Dear Brandy, Thank you for your kind comments regarding our staff. We greatly appreciate having you as our valued guest and hope to have the opportunity to host you again in the future. Kindly,- Holiday Inn Express & Suites Richland

10/10 Excellent

Erick

Stayed 3 nights in Sep 2023
Response from Hotel Management on 11 Sept 2023
Dear Erick, Thank you for taking the time to rate us. We always appreciate guest feedback. We are glad you enjoyed your stay and hope to see you again in the future. - Holiday Inn Ex

10/10 Excellent

Zachariah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Hotel Management on 11 Sept 2023
Dear Zachariah, Thank you for taking the time to rate us. We always appreciate guest feedback. We are glad you enjoyed your stay and hope to see you again in the future. - Holiday Inn Ex