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Reviews of Holiday Inn Express Richburg, an IHG Hotel

2.5 out of 5
Holiday Inn Express Richburg, an IHG Hotel
3190 COMMERCE DRIVE, Richburg, SC

Reviews

9.2

Wonderful

Rating 10 - Excellent. 310 out of 428 reviews" "
Rating 8 - Good. 74 out of 428 reviews" "
Rating 6 - Okay. 20 out of 428 reviews" "
Rating 4 - Poor. 8 out of 428 reviews" "
Rating 2 - Terrible. 16 out of 428 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Vivica on 12 May 2024
Thank you for sharing your experience with us. I'm happy to hear you enjoyed your stay. We take pride in delivering the IHG clean promise as well as exceptional service. Thank you for choosing the Holiday Inn Express and Suites Richburg, we look forward to seeing you again soon.

10/10 Excellent

John

Crystal at check in was very pleasant and knowledgeable. Comfortable beds spacious bath. We would stay again.
Stayed 1 night in May 2024

8/10 Good

Janet

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

William M

Liked: Property conditions & facilities
Very clean. Staff was very friendly and accommodating.
Stayed 1 night in Apr 2024
Response from Vivica on 3 May 2024
We appreciate you sharing your experience with us! We are excited to hear that your stay was to your standards. We strive to provide the best possible hotel stay for all of our guests from every walk of life! We take pride in our services that we provide to you. Once again thank you for choosing the Holiday Inn Express and Suites Richburg, and we hope to see you again!

6/10 Okay

Cheryl

Travelled with family
Our room was nice but it was dampened when we got to our room and it was not the cleanest. Thick dust over two headboards and pubic hair throughout bathroom missed. The carpet was not vacuumed well.
Stayed 1 night in Apr 2024
Response from Vivica on 29 Apr 2024
Thank you for sharing your experience with us. We take pride in delivering the IHG clean promise as well as exceptional service. I apologize we fell short during your stay. Thank you for choosing the Holiday Inn Express and Suites Richburg, we look forward to seeing you again soon.

10/10 Excellent

Russell, Stahlstown

Liked: Cleanliness, staff & service
Clean, new, and quiet.
Stayed 1 night in Apr 2024
Response from Vivica on 29 Apr 2024
Thank you for sharing your experience with us. We are very pleased to hear that your stay was up to your standards. We take pride in our hotel and the space and amenities we offer. Our staff is always here to serve you and provide stellar service! We hope to see again in the future.

10/10 Excellent

Vicky

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean facility
Stayed 1 night in Apr 2024
Response from Vivica on 23 Apr 2024
Thank you for sharing your experience with us. We are very pleased to hear that your stay was up to your standards. We take pride in our hotel and the space and amenities we offer. Our staff is always here to serve you and provide stellar service! We hope to see again in the future.

10/10 Excellent

Abigail, TRUMBULL

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Vivica on 23 Apr 2024
Thank you for sharing your experience with us. I'm happy to hear you enjoyed your stay. Our mission is to make a difference in the lives of the individuals we touch every day, by working together to deliver commitment, personalized service and a superior hospitality product by upholding a strong moral system and actively participating in the community. We look forward to welcoming you back to our hotel in the future. We also take pride in delivering the IHG clean promise as well as exceptional service. Thank you for choosing the Holiday Inn Express and Suites Richburg, we look forward to seeing you again soon!

10/10 Excellent

Olga

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Vivica on 23 Apr 2024
We appreciate you sharing your experience with us! We are excited to hear that your stay was to your standards. We strive to provide the best possible hotel stay for all of our guests from every walk of life! We take pride in our services that we provide to you. Once again thank you for choosing the Holiday Inn Express and Suites Richburg, and we hope to see you again!

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always what I expect when staying at a Holiday Inn Express! Great staff and facility.
Stayed 1 night in Apr 2024
Response from Vivica on 23 Apr 2024
Thank you for taking a moment to share your experience. I am happy to hear you found the hotel to your liking. Our mission is to make a difference in the lives of the individuals we touch every day, by working together to deliver commitment, personalized service and a superior hospitality product by upholding a strong moral system and actively participating in the community. We look forward to welcoming you back to our hotel in the future.

8/10 Good

Jeremy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great stop for any family. Quick exit off the highway. Decent breakfast
Stayed 1 night in Apr 2024
Response from Vivica on 23 Apr 2024
Thank you for taking a moment to share your experience. I am happy to hear you found the hotel to your liking. We take pride in delivering the IHG clean promise as well as exceptional service. Thank you for choosing the Holiday Inn Express and Suites Richburg, we look forward to seeing you again soon.

10/10 Excellent

Garry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cx
Stayed 1 night in Apr 2024
Response from Vivica on 17 Apr 2024
Thank you for sharing your experience with us. I'm happy to hear you enjoyed your stay. We take pride in delivering the IHG clean promise as well as exceptional service. Thank you for choosing the Holiday Inn Express and Suites Richburg, we look forward to seeing you again soon.

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a new facility so everything is neat and clean.
Stayed 1 night in Apr 2024
Response from Vivica on 17 Apr 2024
We appreciate you sharing your experience with us! We are excited to hear that your stay was to your standards. We strive to provide the best possible hotel stay for all of our guests from every walk of life! We take pride in our services that we provide to you. Once again thank you for choosing the Holiday Inn Express and Suites Richburg, and we hope to see you again!

8/10 Good

AMY

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Vivica on 17 Apr 2024
Thank you for sharing your experience with us. We are very pleased to hear that your stay was up to your standards. We take pride in our hotel and the space and amenities we offer. Our staff is always here to serve you and provide stellar service! We hope to see again in the future.

10/10 Excellent

Daniel, Naples

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean
Stayed 1 night in Apr 2024
Response from Vivica on 17 Apr 2024
Thank you for taking a moment to share your experience. I am happy to hear you found the hotel to your liking. We take pride in delivering the IHG clean promise as well as exceptional service. Thank you for choosing the Holiday Inn Express and Suites Richburg, we look forward to seeing you again soon.

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Beautiful facility. Well maintained.
Stayed 1 night in Apr 2024
Response from Vivica on 17 Apr 2024
Thank you for taking a moment to share your experience. I am happy to hear you found the hotel to your liking. Our mission is to make a difference in the lives of the individuals we touch every day, by working together to deliver commitment, personalized service and a superior hospitality product by upholding a strong moral system and actively participating in the community. We look forward to welcoming you back to our hotel in the future.

8/10 Good

Shaunda

Liked: Cleanliness, property conditions & facilities
Definitely a nice place to stay
Stayed 1 night in Mar 2024
Response from Vivica on 17 Apr 2024
Thank you for sharing your experience with us. We are very pleased to hear that your stay was up to your standards. We take pride in our hotel and the space and amenities we offer. Our staff is always here to serve you and provide stellar service! We hope to see again in the future.

8/10 Good

Gary

Liked: Staff & service, property conditions & facilities
Comfortable room. Floor of shower and refrigerator really needed a good scrubbing.
Stayed 1 night in Apr 2024
Response from Vivica on 9 Apr 2024
Thank you for sharing your experience with us. We take pride in delivering the IHG clean promise as well as exceptional service. I apologize we fell short during your stay. Thank you for choosing the Holiday Inn Express and Suites Richburg, we look forward to seeing you again soon.

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and comfortable. The staff at breakfast were very pleasant and helpful.
Stayed 1 night in Mar 2024
Response from Vivica on 3 Apr 2024
Thank you for sharing your experience with us. We are very pleased to hear that your stay was up to your standards. We take pride in our hotel and the space and amenities we offer. Our staff is always here to serve you and provide stellar service! We hope to see again in the future.

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
It was a very clean and pet friendly hotel. Very nice breakfast and staff were great.
Stayed 1 night in Mar 2024
Response from Vivica on 3 Apr 2024
Thank you for sharing your experience with us. I'm happy to hear you enjoyed your stay. Our mission is to make a difference in the lives of the individuals we touch every day, by working together to deliver commitment, personalized service and a superior hospitality product by upholding a strong moral system and actively participating in the community. We look forward to welcoming you back to our hotel in the future. We also take pride in delivering the IHG clean promise as well as exceptional service. Thank you for choosing the Holiday Inn Express and Suites Richburg, we look forward to seeing you again soon!

8/10 Good

Angel

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The hotel was set back from the highway so very quiet. There were several restaurants nearby and a gas station at the end of the road which was very convenient. The bed was comfortable. My only complaint is that there was hair in the shower, and not just one or two. There was enough in there that I wondered if had even been cleaned. The rest of the room and bathroom was clean.
Stayed 1 night in Mar 2024
Response from Vivica on 25 Mar 2024
Thank you for taking a moment to share your experience. I am happy to hear you found the hotel to your liking. We take pride in delivering the IHG clean promise as well as exceptional service. Thank you for choosing the Holiday Inn Express and Suites Richburg, we look forward to seeing you again soon.

8/10 Good

Mara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There were lots of restaurants close.
Stayed 1 night in Mar 2024
Response from Vivica on 25 Mar 2024
Thank you for sharing your experience with us. I'm happy to hear you enjoyed your stay. We take pride in delivering the IHG clean promise as well as exceptional service. Thank you for choosing the Holiday Inn Express and Suites Richburg, we look forward to seeing you again soon.

6/10 Okay

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Vivica on 25 Mar 2024
Thank you for sharing your experience with us. We take pride in delivering the IHG clean promise as well as exceptional service. I apologize we fell short during your stay. Thank you for choosing the Holiday Inn Express and Suites Richburg, we look forward to seeing you again soon.

10/10 Excellent

Vipin

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean. Good value hotel
Stayed 1 night in Dec 2023
Response from Vivica on 13 Mar 2024
Thank you for sharing your experience with us. I'm happy to hear you enjoyed your stay. Our mission is to make a difference in the lives of the individuals we touch every day, by working together to deliver commitment, personalized service and a superior hospitality product by upholding a strong moral system and actively participating in the community. We look forward to welcoming you back to our hotel in the future. We also take pride in delivering the IHG clean promise as well as exceptional service. Thank you for choosing the Holiday Inn Express and Suites Richburg, we look forward to seeing you again soon!

10/10 Excellent

Christine

Travelled with family
The water dispenser in the exercise room didn’t work.
Stayed 1 night in Mar 2024
Response from Vivica on 13 Mar 2024
Thank you for sharing your experience with us. I'm happy to hear you enjoyed your stay. We take pride in delivering the IHG clean promise as well as exceptional service. Thank you for choosing the Holiday Inn Express and Suites Richburg, we look forward to seeing you again soon.

10/10 Excellent

Kathy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and comfortable. Very clean.
Stayed 3 nights in Mar 2024
Response from Vivica on 13 Mar 2024
Thank you for taking a moment to share your experience. I am happy to hear you found the hotel to your liking. We take pride in delivering the IHG clean promise as well as exceptional service. Thank you for choosing the Holiday Inn Express and Suites Richburg, we look forward to seeing you again soon.

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were outstanding. Friendly and knowledgable.
Stayed 1 night in Mar 2024
Response from Vivica on 13 Mar 2024
Thank you for taking a moment to share your experience. I am happy to hear you found the hotel to your liking. Our mission is to make a difference in the lives of the individuals we touch every day, by working together to deliver commitment, personalized service and a superior hospitality product by upholding a strong moral system and actively participating in the community. We look forward to welcoming you back to our hotel in the future.

10/10 Excellent

Art van

Stayed 1 night in Mar 2024
Response from Vivica on 27 Mar 2024
Thank you for sharing your experience with us. We are very pleased to hear that your stay was up to your standards. We take pride in our hotel and the space and amenities we offer. Our staff is always here to serve you and provide stellar service! We hope to see again in the future.

10/10 Excellent

Curtis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value
Stayed 1 night in Mar 2024
Response from Vivica on 6 Mar 2024
Thank you for choosing Holiday Inn Express! We appreciate your business, we try to give quality service without breaking the bank. We look forward to seeing you soon

10/10 Excellent

Joanne O

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is convenient to I-70. Very clean, modern, comfortable, ample parking. Excellent friendly service. Wonderful breakfast included. Excellent value for your money. Recommend this hotel.
Stayed 1 night in Mar 2024
Response from Vivica on 3 Mar 2024
Thank you for taking a moment to share your experience. I am happy to hear you found the hotel to your liking. We take pride in delivering the IHG clean promise as well as exceptional service. Thank you for choosing the Holiday Inn Express and Suites Richburg, we look forward to seeing you again soon.

4/10 Poor

Ronald, Kitchener

Liked: Cleanliness, property conditions & facilities
Good except $12.50 each for 4 beers purchased near the front desk is predatory and exploitative pricing!
Stayed 1 night in Feb 2024
Response from Vivica on 3 Mar 2024
Thank you for staying with us, I am sorry that your stay was not as expected. I understand prices can be a bit higher in hotels. We appreciate your business and hope this won't stop you from returning.

10/10 Excellent

james

Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
facility, room were cleanly and food choices for breakfast option was better than average. very good choice during a very long drive
Stayed 1 night in Feb 2024
Response from Vivica on 26 Feb 2024
Thank you for taking a moment to share your experience. I am happy to hear you found the hotel to your liking. We take pride in delivering the IHG clean promise as well as exceptional service. Thank you for choosing the Holiday Inn Express and Suites Richburg, we look forward to seeing you again soon.

2/10 Terrible

Brenda

Business traveller, Travelled with group
Disliked: Staff & service
I inquired re early check in and was told to call on Friday morning. I called and the guy answering ask me what time I wanted to come. I responded that was his call as I didn’t know when rooms would be ready; he suggested 1:00; I said oh ok! Upon my arrival no rooms were available and Jesus (His name) had no idea when a room would be ready; he knew he had told me 1:00; my friend and I waited patiently till 1:30; I ask him again re room, still no idea; I ask him re the number of hotel rooms, he said 98; I told him I found it strange that 1 1/2 hours from check in there were no rooms; his attitude was pathetic; At 1:50 I ask to speak to the manager and went thru the whole story. I also let her know I was past president of the group holding a symposium next door and that our group had many guests at the hotel. Surprisingly she was able to identify a room! Her attitude was not very customer oriented. The room did not have bath towels, but the 2nd shift staff did bring towels up. The breakfast was cold, coffee was good. Next year our group will strongly consider recommending guests stay in Rock Hill, 15 minutes away! I was really disappointed but recognized I was in Chester, what else could be expected!
Stayed 1 night in Feb 2024
Response from Vivica on 24 Feb 2024
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express RICHBURG. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments.

10/10 Excellent

L

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was very clean, love the dove soaps in the washroom, breakfast was excellent.
Stayed 1 night in Feb 2024
Response from Vivica on 24 Feb 2024
Thank you for sharing your experience with us. I'm happy to hear you enjoyed your stay. We take pride in delivering the IHG clean promise as well as exceptional service. Thank you for choosing the Holiday Inn Express and Suites Richburg, we look forward to seeing you again soon.

10/10 Excellent

lacrista

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great and the property was clean and welcoming.
Stayed 1 night in Feb 2024
Response from Vivica on 24 Feb 2024
Thank you for taking a moment to share your experience. I am happy to hear you found the hotel to your liking. We take pride in delivering the IHG clean promise as well as exceptional service. Thank you for choosing the Holiday Inn Express and Suites Richburg, we look forward to seeing you again soon.

10/10 Excellent

Laurene

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and easy.
Stayed 1 night in Feb 2024
Response from Vivica on 24 Feb 2024
Thank you for sharing your experience with us. We are very pleased to hear that your stay was up to your standards. We take pride in our hotel and the space and amenities we offer. Our staff is always here to serve you and provide stellar service! We hope to see again soon, Thank you!

10/10 Excellent

Tyronne

Liked: Cleanliness, staff & service, property conditions & facilities
This was a wonderful stay
Stayed 1 night in Feb 2024
Response from Vivica on 17 Feb 2024
Thank you for sharing your experience with us. I'm happy to hear you enjoyed your stay. We take pride in delivering the IHG clean promise as well as exceptional service. Thank you for choosing the Holiday Inn Express and Suites Richburg, we look forward to seeing you again soon.

2/10 Terrible

Cynthia

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
We asked for non down pillows and had to go find them, and was given 1 more down pillows that caused an allergic reaction in the middle of the night
Stayed 1 night in Feb 2024
Response from Vivica on 17 Feb 2024
Thank you for sharing your experience with us. We take pride in delivering the IHG clean promise as well as exceptional service. I apologize we fell short during your stay. Thank you for choosing the Holiday Inn Express and Suites Richburg, we look forward to seeing you again soon.

10/10 Excellent

Mark

Stayed 1 night in Feb 2024
Response from Vivica on 25 Mar 2024
Thank you for sharing your experience with us. We are very pleased to hear that your stay was up to your standards. We take pride in our hotel and the space and amenities we offer. Our staff is always here to serve you and provide stellar service! We hope to see again in the future.

8/10 Good

Lewis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Vivica on 17 Feb 2024
Thank you for sharing your experience with us. We are very pleased to hear that your stay was up to your standards. We take pride in our hotel and the space and amenities we offer. Our staff is always here to serve you and provide stellar service! We hope to see again soon, Thank you!

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, comfortable with excellent customer service staff.
Stayed 1 night in Feb 2024
Response from Vivica on 17 Feb 2024
Thank you for taking a moment to share your experience. I am happy to hear you found the hotel to your liking. We take pride in delivering the IHG clean promise as well as exceptional service. Thank you for choosing the Holiday Inn Express and Suites Richburg, we look forward to seeing you again soon.

10/10 Excellent

Sabrina

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about this properly was great. Make THE HOT WATER HOTTER
Stayed 1 night in Feb 2024
Response from Vivica on 17 Feb 2024
Thank you for sharing your experience with us. We are very pleased to hear that your stay was up to your standards. We take pride in our hotel and the space and amenities we offer. Our staff is always here to serve you and provide stellar service! We hope to see again soon, Thank you!

8/10 Good

Gary

Stayed 1 night in Feb 2024
Response from Vivica on 25 Mar 2024
Thank you for sharing your experience with us. I'm happy to hear you enjoyed your stay. We take pride in delivering the IHG clean promise as well as exceptional service. Thank you for choosing the Holiday Inn Express and Suites Richburg, we look forward to seeing you again soon.

10/10 Excellent

Philip

Stayed 1 night in Feb 2024
Response from Vivica on 17 Feb 2024
Thank you for taking a moment to share your experience. I am happy to hear you found the hotel to your liking. Our mission is to make a difference in the lives of the individuals we touch every day, by working together to deliver commitment, personalized service and a superior hospitality product by upholding a strong moral system and actively participating in the community. We look forward to welcoming you back to our hotel in the future.

8/10 Good

Ken, Indian River

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property fairly new and was very appealing
Stayed 1 night in Feb 2024
Response from Vivica on 9 Feb 2024
Thank you for sharing your experience with us. I'm happy to hear you enjoyed your stay. We take pride in delivering the IHG clean promise as well as exceptional service. Thank you for choosing the Holiday Inn Express and Suites Richburg, we look forward to seeing you again soon.

8/10 Good

Ken

Travelled with family and small children
No indoor pool
Stayed 1 night in Feb 2024
Response from Vivica on 9 Feb 2024
Thank you for your feedback. I am sorry we don't offer an indoor pool. We hope that the rest of your stay was up to standards. Thank you For choosing Holiday Inn Express and Suites Richburg, hope to see you again!

10/10 Excellent

LORI

Liked: Cleanliness, staff & service, property conditions & facilities
Our only complaint was our clean towels in the bathroom were still wet from the laundry
Stayed 1 night in Feb 2024
Response from Vivica on 5 Feb 2024
Thank you for taking a moment to share your experience. I am happy to hear you found the hotel to your liking. We take pride in delivering the IHG clean promise as well as exceptional service. Thank you for choosing the Holiday Inn Express and Suites Richburg, we look forward to seeing you again soon.

10/10 Excellent

gene

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Easy check-in and nice room
Stayed 1 night in Jan 2024
Response from Vivica on 5 Feb 2024
Thank you for sharing your experience with us. We are very pleased to hear that your stay was up to your standards. We take pride in our hotel and the space and amenities we offer. Our staff is always here to serve you and provide stellar service! We hope to see again soon, Thank you!

10/10 Excellent

Joy

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
This was an excellent Holiday Inn Express. Everything was very clean and well stocked. The staff were all so pleasant. And the breakfast was very good, with the young lady attending to and keeping everything full and fresh. When she wasn’t working with the food, she was cleaning all surfaces.
Stayed 1 night in Jan 2024
Response from Vivica on 5 Feb 2024
Thank you for sharing your experience with us. I'm happy to hear you enjoyed your stay. Our mission is to make a difference in the lives of the individuals we touch every day, by working together to deliver commitment, personalized service and a superior hospitality product by upholding a strong moral system and actively participating in the community. We look forward to welcoming you back to our hotel in the future. We also take pride in delivering the IHG clean promise as well as exceptional service. Thank you for choosing the Holiday Inn Express and Suites Richburg, we look forward to seeing you again soon.

4/10 Poor

William

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked room thur expedia Checked in and found out they had us in a king executive room instead of 1 king bed with sofa bed that I paid for.Could not get back to expedia because I didn't have their booking number with me. So I paid out of pocket for a room that had the king with the sofa bed.Paid expedia $150.09 and paid $172.48 to you.It cost me $22.39 more to get the right room.I shouldn't had to pay extra to get the room I paid the first time.Talked with expedia tonight and they said they would refund the $150.09 but not the $22.39. I'll never use expedia again Thanks WILLIAM F. SINCLAIR
Stayed 1 night in Jan 2024
Response from Vivica on 10 Jan 2024
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express RICHBURG. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments.