Search Hotels Near Reformatory Lake, Louisville

"The sheets "

"Good hotel"

"The staff and facility was great. Will stay again."

"Great"

"Although the room was clean, we did not receive cleaning services for two of the three nights that we stayed. It seemed as if our entire floor was skipped the second night. Other than that, it was a great experience."

"Staff was incredible "

"The front desk clerk gave my wife a very hard time to get into a room that I booked for her. Same last name but she spent about 45 minutes trying to get in. Ridiculous. "

"I honestly don’t even know where to begin with this place. My stay at WoodSpring Suites was one of the worst hotel experiences I’ve ever had. From the moment I walked in, it was clear that cleanliness is not a priority here. The room was dirty—like, visibly dirty. There were stains on the floors, questionable spots on the furniture, and the overall smell made it hard to even relax. And then there were the roaches. Not just one or two—I’m talking about multiple sightings throughout my stay. Seeing bugs crawling around your room at night is beyond unacceptable. It made it nearly impossible to feel comfortable or safe. The smell made everything worse. It wasn’t just unpleasant—it felt unhealthy to even be in the room for long. Between the odor and the bugs, I couldn’t bring myself to stay. I ended up leaving and having to find another place at the last minute, which was stressful and completely avoidable if basic standards had been met. Customer service didn’t make things any better. When I brought up the issues, the staff seemed completely uninterested and dismissive, like they’d heard it all before and just didn’t care. No urgency, no apology, no effort to fix anything. Overall, I would not recommend staying here unless you’re okay with dirty conditions, bugs, and terrible service. Save your money and your sanity—stay somewhere else."

"Hair had to be washed out of the tub before showering. Room floor needs to be washed. My feet were dirty after showering and walking across the room. At check-out desk attendant was sitting hunched over with hoodie up over her head scrolling on her phone not paying attention to a thing going on around her. Not a place I would stay again."