Reedly College

We booked one night stay. Unfortunately our experience with this hotel was not up to the expectations. When we checked in, our room smelled like cigarette smoke really strong. I had to go back to the reception and was told that they didn't have the same room for us to switch. However, they had free rooms. In my opinion, if the room smells like cigarette smoke, it should not be the problem of the guests who paid for this room. It should be hotel's responsibility to provide accommodations for their guests that are the same or better at no extra charge to resolve the inconvenience cause by not properly cleaning the room to get rid of the smoke smell. Instead, we had to pay extra fee to switch the room just because we had a very tired toddler with us and she had to get some rest after a long road trip and arguing with the receptionist who had no real customer service skills was stressful, she just didn't care. Aside from this unpleasant and stressful experience, the hotel is clean. Breakfast is what you would usually get from a "breakfast included deal". Will we come back? No. To me customer service is everything and this properly didn't have that.

The check-in staff was nice and knowledgeable. She was patient and very detail-oriented. Introduced to us, with a very professional tone and speaks slowly with no rush.

Enjoyed stay! Would definitely stay there again.