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"Only stayed three nights. The second night, the hot tub had brown water in it and was very smelly. The third night the hot tub was clean but not hot at all. The room the pool was in was freezing cold. Couldn't stay in the pool more than 10 minutes. Staff was kind but not very attentive or concerned."

"Breakfast was great, room was very clean and smelled really good. Check in and out at desk was very fast. "

"Clean room and friendly staff."

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"Everything was nice - the $100 pet cleaning fee is beyond excessive. Would really like to know what they did differently when cleaning to justify the $100 charge."

"Super friendly staff… really …. I travel a lot and the staff was so helpful with everything."

"Breakfast and the apartment style room is exactly why my family stays here every time we come to Cleveland. Really enjoy the Happy Hour drinks as well. Staff on my last stay were awesome and extremely friendly. "

"Front desk worker was very nice. Got us right in when we checked in late. "

"The hotel is very clean. The rooms were very spacious. And the staff is so genuine and friendly and helpful. Will definitely stay here again when visiting the Cleveland area."