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Reviews of Mangrove Hotel

4 out of 5
Mangrove Hotel
Ras al Khaimah, P O Box 2035, Ras Al Khaimah

Reviews

7.6

Good

Rating 10 - Excellent. 40 out of 162 reviews" "
Rating 8 - Good. 75 out of 162 reviews" "
Rating 6 - Okay. 27 out of 162 reviews" "
Rating 4 - Poor. 11 out of 162 reviews" "
Rating 2 - Terrible. 9 out of 162 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

6.8/10

Amenities

7.6/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Muhammed

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
FANTASTIC STAY
Stayed 1 night in Jun 2022
Response from Meriem Bouzid on 30 Jun 2022
Dear Mr. Muhammed, Thank you for your review on Expedia site. Our aim is to provide amazing experiences and everlasting memories to our guests. Based on your review, we have no doubt that your visit was truly a remarkable one. Once again, we thank you for your kind feedback. Best Regards Guest Relation

8/10 Good

ALSHEHAB

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was so good
Stayed 10 nights in Mar 2022
Response from Meriem Bouzid on 21 May 2022
Dear Mr. Alshehab, Thank you for your review on Expedia. Our aim is to provide amazing experiences and everlasting memories to our guests. Based on your review, we have no doubt that your visit was truly a remarkable one. Once again, we thank you for your kind feedback. Best Regards, Meriem Bouzid Guest Relation

2/10 Terrible

Abdul

Travelled with family
Disliked: Property conditions & facilities
Price is too high
Stayed 1 night in Oct 2021

10/10 Excellent

Ali

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best lake view
The hotel is not newly built, but it still feels and looks new. Suit room was super spacious and best lake view ever. Tge only comment is their room is too dark in the evening, since most are only LED lights. Staff was polite and kind. Will definitely suggest for other to visit them too
Stayed 1 night in Jan 2021

8/10 Good

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020
Response from Marietta on 9 Sept 2020
We are very thankful on your valuable review score. Thank you for staying with us and we definitely look forward on your next visit.

10/10 Excellent

Abdulaziz

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location , Helpful staff , Amazing stay ♥️
Stayed 1 night in Oct 2019
Response from Reservations on 4 Jan 2020
Dear Mr. Abdulaziz, greetings from Mangrove Hotel! Thank you for taking the time to review our property and sharing with us your feedback.We always wanted our guest to enjoy their hotel stay and your comments regarding the service you received at our hotel are very important to us. We are very thankful on your valuable feedback and perfect review score. Thank you for staying with us and sharing your comments. We definitely look forward on your next visit.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2019
Response from Marietta on 19 Nov 2019
Dear Valued Guest, Greetings from Mangrove Hotel! Thanks for staying with us and we look forward on your next visit.

2/10 Terrible

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
There was blood flattened And the room what i was booked in the program was perfect and looks wow in the picture and what i say is unexpected 💔💔
Stayed 1 night in Oct 2019
Response from Marietta on 15 Oct 2019
Dear Valued Guest, thank you for staying with us and for taking the time to share your valuable feedback. Our sincere apologies if we have shortcoming on meeting on some of your expectations and I do sincerely apologized for any inconveniences you have experienced during your last stay. We would appreciate if you can also provide us your booking confirmation with the room number so we can further checked it for you. Rest assured that your valuable comments will further reviewed so we can improve and exceed our guest satisfaction to avoid any such dissatisfaction in the future.

8/10 Good

Mohamed Rizan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
except parking, rest all good & real value for the money
Stayed 1 night in Mar 2019
Response from Management on 24 Mar 2019
Dear Mr. Mohamed, Thank you for staying with us and for taking the time to share your valuable feedback. Our sincere apologies if we have shortcoming on meeting on some of your expectations and I do sincerely apologized for any inconveniences you have experienced during your last stay. Rest assured that your valuable comments will further reviewed so we can improve and exceed our guest satisfaction to avoid any such dissatisfaction in the future. We look forward for another chance to welcome and serve you again.

4/10 Poor

Loan, Geneva

Liked: Staff & service
Disliked: Property conditions & facilities
I specifically booked this hotel for the pool. I was very disappointed to find that the pool is extremely small and unproper for use. No one watches it and when I went to check it out, there were pigeons playing in it... Needless to say I did not use it... Also, the first roon that I was assigned smell terribly of cigarette. Staff was quick to move me to another room that didn't smell.
Stayed 1 night in Nov 2018
Response from Marietta on 14 Jan 2019
We sincerely apologized for the disappointment and for the inconveniences caused. Please note that we do take our guest feedback very seriously and I assure you that corrective action has been taken to avoid any such incidence in the future.

2/10 Terrible

Nada

Very disappointed
The room was very dirty there is dust that was there for many months The dust bin already was filled before we received the room there are stains every where
Stayed 1 night in Aug 2018

8/10 Good

AHMED

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel . And good stuff

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort

8/10 Good

Enas, Austria

Liked: Cleanliness, staff & service, room comfort
Swimming pool
The Swimmingpool was really small and there was some children with a trainer who was really loud teaching them swimming. No beach and shuttle to bublicbeach only 3 times. The staff were so friendly and the room was very comfortable. I liked it there cos Also the place
Stayed 6 nights in Mar 2018

6/10 Okay

Carel

Disliked: Property conditions & facilities
A 'tired' hotel.
The management is most likely doing their best to offer a reasonable stay for their clients making the most of what they have. However, it is time to revamp a bit: that is, to replace seriously stained carpets in common areas like in front of the lifts on the 10th floor; making sure each bathtub actually has a plug, and not to place torn sheets on any beds. Perhaps a word of advice to the cleaning crew to turn down the volume of their walkie talkies as not to disturb guests in their rooms.

6/10 Okay

David

Liked: Staff & service, room comfort
Good location for RAK half marathon, average hotel
Good location for half marathon. Staff were a bit slow and incompetent at check in, they checked someone before us into an occupied room. We were with a 2 month old baby and arrived late at night 22:30, and still took over half an hour to check in. Also dont go for the half board option as it is not worth it as you do not get dinner included...
Stayed 1 night in Feb 2018

10/10 Excellent

Mahir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2017
Response from Bin Majid Guest Care Team on 9 Jan 2018
Dear Valued Guest, Thank you for giving us a perfect rating. Rest ensured, that we will take your comments for further encouragement within the team to ensure personal service and warm welcome for your next visit. We look forward to welcoming you once again at Bin Majid Hotels & Resorts and will ensure that you have the most enjoyable stay. Warm Regards

10/10 Excellent

dania, united arab emirates

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value
Very good experience..i am a regular customer... n everytime i stay i hv something new to feel happy about the place..
Stayed 1 night in Dec 2017
Response from Bin Majid Guest Care Team on 9 Jan 2018
Dear Mr. Thank you for giving us a perfect rating. Rest ensured, that we will take your comments for further encouragement within the team to ensure personal service and warm welcome for your next visit. We look forward to welcoming you once again at Bin Majid Hotels & Resorts and will ensure that you have the most enjoyable stay. Warm Regards

8/10 Good

Martin

Liked: Cleanliness, staff & service, room comfort
Good value for the money.
Nice and helpful staff. Got a free upgrade to the executive room which was very comfortable. Maintenance is a bit lacking. Mold in the bath tub corners, balcony door almost not possible to open, ac control unit not working properly, room always too cold by using the ac. And a bit smelly.
Stayed 2 nights in Oct 2017

4/10 Poor

Mohammed

Disliked: Cleanliness, staff & service, room comfort
Will not stay again.
Location and breakfast good. Housekeeping unsatisfactory. Staff unprofessional and unfriendly.
Stayed 1 night in Sep 2017

8/10 Good

KHALED

Liked: Staff & service
Stayed 2 nights in Sep 2017

8/10 Good

Mohamed

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
I stay this hotel many times during years ago But never give Me upgrade unless I asked them ,, also one more them was nottice towels was not there when I check inn And some garbage was there at cupboard was not clean or taken by x guest ..
Stayed 2 nights in Jun 2017

10/10 Excellent

mohamed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Good and many restaurants near by

8/10 Good

Fares

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amaizing

8/10 Good

Anil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed with Family

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, nice staff
Our check in was very quick and we were upgraded to a suite by mr Singh who was very polite. He offered us suggestions on things to do in RAK. The hotel is located right on the corniche with great eateries around. The hotel service was excellent and I have no hesitation in recommending this hotel. Great value for money!

10/10 Excellent

RAMACHANDRAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Naser, the location is very excellent

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
very poor
bad really because the room not clean for matures and bathroom very bad

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort

10/10 Excellent

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort

2/10 Terrible

abdullaalshehhi

Disliked: Cleanliness, staff & service, property conditions & facilities
long time for checking out
last time I will come to this hotel... room not clean.. I was waiting 1 hour for hotel staff to take my luggage but no body come.. best thing in the hotel location and view.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

amaizing

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was amazing
Amazing stay, helpful staff , comfortable room, upgraded me to suite, thank you

8/10 Good

Belal, UAE

Disliked: Cleanliness, room comfort
unpleasant smell
unpleasant smell every where, not clean room ! not clean baths

8/10 Good

Ahmed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Thajba, Bahrain

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad

8/10 Good

abdulla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
i like this hotel mostly its the gratest hotel i feel in ras alkhaimah please visit this hotel then you will remember my talk.

10/10 Excellent

abdulla, united arab emirates.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
the hotel is located in the best place in rak which is the cornaiche i sujjest all who want to vist rak to chose this hotel its one of my prefarable hotel the location wise and also the price wise book early and you will get good price.

10/10 Excellent

Laren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

SAEED ALI ABDULLA SUBAA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Volkan, Abu Dhabi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel with amazing hospitality
Amazing Staff and a bespoke hospitality

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service
Okay for a cheap rate
Room smelled and felt very damp. Noticed some stains on the carpet and bathroom floors. Housekeeping did not clean my room during my 2 night stay, which was odd as I did not have a "do not disturb" sign out so I am not sure why it wasn't cleaned, and I also ran out of clean towels and was advised I couldn't get more until the next morning. The room itself was fine, very large and spacious, seemed to be clean enough, just worn out and not well maintained.

6/10 Okay

Dan, Dubai

Liked: Cleanliness, staff & service
Convenient for RAK Half Marathon
I chose this hotel because I wanted something close to the start/finish line of the RAK Half Marathon. It was just over 2 km away. I found the hotel challenging to find as it was not "registered" in my GPS unit; however, after finding it the location is right along the race route. I was there one night, ordered pasta dinner room service, and checked out the next day. The staff was very accommodating to provide late checkout.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Nice Hotel, good location
It is located at a good location and close to the market. However, the lighting in rooms was not sufficient, also free internet speed was not good at all even basic surfing was not possible.

2/10 Terrible

Premi K.

Liked: Staff & service
Disliked: Cleanliness, room comfort
Hotel
The service from the front desk staff is friendly and welcoming. However, we had to wait for 2 hours after the check in time before the room became available. The room that I was given to stay in was not very pleasant. Had a muggy smell and the carpets were stained. There were no towels in the bathroom and this should have been provided as we had to wait for 2 hours after allotted check in time. I stayed in this hotel in 2013 and was very impressed. However, I have noticed in the deterioration of the hotel rooms décor. Will not stay here again as I did not receive value for money.

10/10 Excellent

judith, Penticton, BC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great overnight stay
We stayed only one night at the hotel. Our room was upgraded to a junior suite, which was very spacious and comfortable. The staff was very helpful and maintenance came quickly when we had a small problem with our door. Ordered room service for breakfast , the meal was great. We'd stay there again if we had more time.

8/10 Good

HELEN B.

Liked: Cleanliness, staff & service, room comfort
Good hotel
More a business hotel than one for holidaymakers. Pool area was permanently shaded, pool was very small and uninviting. Good beach shuttle service to sister hotel which was dated but acceptable. Pool bar prices were HIGH. Needs better wi fi throughout. Good reception staff. Suites were very large and comfortable.

2/10 Terrible

Lida

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
1star hotel
It was terrible room was dirty too much and lots of things broken in the room