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Reviews of Holiday Inn Express & Suites Rancho Mirage - Palm Spgs Area, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites Rancho Mirage - Palm Spgs Area, an IHG Hotel
71730 Highway 111, Rancho Mirage, CA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 626 out of 1004 reviews" "
Rating 8 - Good. 263 out of 1004 reviews" "
Rating 6 - Okay. 48 out of 1004 reviews" "
Rating 4 - Poor. 45 out of 1004 reviews" "
Rating 2 - Terrible. 22 out of 1004 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

4/10 Poor

Jon

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Jami, Front Desk Agent on 11 May 2024
Jon, Thank you for your honest review of our property.

2/10 Terrible

Rosario

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I asked to file a complaint with Manger Raquel regarding room 224 I was assigned to that was next to the elevator with TONS OF NOISE AND TRAFFIC banging on my door … she said call EXPEDIA you didn’t book with us … very plain too bad nothing I can do attitude. I paid for a STAY to sleep and have peace and QUITE and was NOT the case ! They should make you aware if the assign you with ROOM 224 that there will be NOISE OF PEOPLE using the elevator! Nobody books rooms to have to no be able to sleep QUIETLY!
Stayed 1 night in May 2024
Response from Hotel Management on 19 May 2024
Rosario, thank you for taking the time to review your stay with us.

2/10 Terrible

Cornelia, NORMAL

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
The front desk staff was rude, wouldn’t provide IHG member and Owner-as I am!!! Refused to upgrade, refused to provide welcome water/snacks as we are usually treated!! I need to speak to manager about this!!
Stayed 1 night in May 2024
Response from Hotel Management on 19 May 2024
Cornelia, thank you for taking the time to review our property.

10/10 Excellent

aneta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Jami, Front Desk Agent on 7 May 2024
Aneta, Thank you for your amazing review! We are glad to hear you enjoyed your stay. We hope we have the opportunity to have you as our guest again soon.

10/10 Excellent

Triana

Stayed 1 night in Mar 2024
Response from Jami, Front Desk Agent on 16 May 2024
Triana, Thank you for your review! We are please to hear that you enjoyed your stay.

10/10 Excellent

Dawne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was very nice and helpful and enjoyed our stay. Loved the pillows. Will be back Thank you.
Stayed 1 night in Apr 2024
Response from Jami, Front Desk Agent on 25 Apr 2024
Dawne, thank you for your 5/5 review! We are very pleased to hear you enjoyed your stay with us here in Rancho Mirage. We hope we have the opportunity to have you as our guest again soon.

8/10 Good

Maria Teresa, Burlingame

Travelled with family, Business traveller
A very convenient location and easyaccess to everything.
Stayed 2 nights in Apr 2024
Response from Jami, Front Desk Agent on 24 Apr 2024
Maria Teresa, thank you for your great review of our property. We do hope you enjoyed your stay with us here in the Coachella Valley. Our hotel is conveniently located next to the River Walk Plaza and lots of other properties that are walking distance. We do hope we have the opportunity to have you as our guest again.

10/10 Excellent

Michael, LOS ANGELES

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was convenient to everything. The room was big and really nice. Loved the lighting, beautiful bathroom.
Stayed 1 night in Apr 2024
Response from Jami, Front Desk Agent on 23 Apr 2024
Michael, thank you for your great review. We are pleased to hear that you enjoyed your stay and loved the openness of our rooms. We do hope we have the pleasure of having you as our guest again soon.

8/10 Good

Valerie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What I liked the room was very clean. A smile from a couple the staff members checking visitors in would be nice.
Stayed 1 night in Apr 2024
Response from Jami, Front Desk Agent on 23 Apr 2024
Valerie, thank you for taking the time to review our property. We hope you enjoyed your stay with us. We do apologize for you not being greeted with smile's from our staff.

10/10 Excellent

Rosanna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was near by shopping, eaterys and the golf course was very well maintained
Stayed 1 night in Mar 2024
Response from Jami, Front Desk Agent on 23 Apr 2024
Rosanna, Thank you for your amazing review. We are glad that you enjoyed your stay with us. Very please to hear that you enjoyed the amazing properties nearby as well. We do hope that we have the opportunity to have you as our guest again.

10/10 Excellent

Zachary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place to stay if you are in the area! Clean, friendly staff, great location!
Stayed 2 nights in Apr 2024
Response from Jami, Front Desk Agent on 10 Apr 2024
Zachary, thank you for your 5/5 review of our property. We are very glad to hear that you enjoyed you stay and had a clean room. The location of our hotel is great, because we have lots of restaurants and activities in the vicinity. We hope we get the opportunity to have you as our guest again soon.

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We always stay here, and walk to river walk for dinner, and or refreshments nearby. We don’t stay more than a day usually, just passing through Palm Springs, and this is the perfect location
Stayed 1 night in Mar 2024
Response from Jami, Front Desk Agent on 30 Mar 2024
Michael, thank you for your 5/5 review of our property. We are glad that you enjoyed your stay here with us in Rancho Mirage. Happy to hear that you took advantage of the proximity of the River Walk to our hotel. We hope that we get the opportunity to have you as our guest again soon.

2/10 Terrible

gary

Travelled with pets, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
How to stay one extra night in Palm Springs. Unfortunately for us, the only place available was this place. From the moment you walk in no one greets you. if you ask a question, they have an attitude. The rug smelled. It was dirty in our suite. The fan was so loud in the bathroom it was unbearable. The sofa was dingy small and uncomfortable as was the bed. I cannot believe we had to pay $470 for this awful suite. Palm Springs is such a lovely, clean and welcoming place, we love it because everyone is so friendly. I do not recommend this hotel to anyone. You will not enjoy your stay.
Stayed 1 night in Mar 2024
Response from Hotel Management on 19 May 2024
gary, thank you for taking the time to review our property. We are sorry to hear you did not enjoy your stay. We hope you can give us another chance the next time you are in Rancho Mirage.

10/10 Excellent

Mayte

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was extremely clean
Stayed 2 nights in Mar 2024
Response from Jami, Front Desk Agent on 30 Mar 2024
Mayte, thank you for taking the time to review our property. We do appreciate your feedback and your 5/5 review! We hope that your travels bring you back again soon!

8/10 Good

Jocelyn

Travelled with partner
The room could use better lighting. The noisy bathroom fan was intrusive.
Stayed 1 night in Mar 2024
Response from Jami, Front Desk Agent on 24 Mar 2024
Jocelyn, Thank you for your review! We do appreciate your feedback. We are sorry to hear that the bathroom fan was very loud and the room could have had better lighting.

10/10 Excellent

Yvette

Stayed 2 nights in Mar 2024
Response from Jami, Front Desk Agent on 15 Apr 2024
Yvette, Thank you for your great review! We hope we have the opportunity in the near future to have you as our guest again.

8/10 Good

Luis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I nice establishment in a central location with an easy drive to shops, entertainment, and restaurants. Staff are friendly and helpful
Stayed 2 nights in Mar 2024
Response from Jami, Front Desk Agent on 20 Mar 2024
Luis, thank you for your honest review of our property. We hope you enjoyed your stay with us and are very glad that you took advantage of the shops, restaurants and entertainment in the surrounding area.

4/10 Poor

Manjot

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Jami, Front Desk Agent on 20 Mar 2024
Manjot, thank you for your honest review of our property.

10/10 Excellent

Daniel

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was all around great
Stayed 1 night in Mar 2024
Response from Hotel Management on 15 Mar 2024
Daniel, thank you for the great review! We hope your travels bring you back again real soon.

10/10 Excellent

Phyllis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was greeted with a friendly smile. Very helpful. Felt very safe nice hotel!! Would rather again
Stayed 1 night in Feb 2024
Response from Jami, Front Desk Agent on 23 Feb 2024
Phyllis, thank you for your great review. We are glad that you were always greeted with a friendly smile and felt safe here at the Holiday Inn Express & Suites Rancho Mirage. Would be a pleasure to have you as our guest again in the future.

10/10 Excellent

vic

Stayed 1 night in Feb 2024
Response from Jami, Front Desk Agent on 20 Mar 2024
Vic, thank you for your amazing review. We are glad that you enjoyed your stay here with us in Rancho Mirage.

10/10 Excellent

susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient for us to meet with our friends. Good restaurants close by. Easy parking. Definitely recommend.
Stayed 1 night in Feb 2024
Response from Jami, Front Desk Agent on 21 Feb 2024
Susan,We are glad you chose to stay with us while you were in the area. We are glad that you found the restaurants that were conveniently close by! Hope to see you again soon.

10/10 Excellent

Christine

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All of the above it’s my favorite place to stay in Rancho Mirage
Stayed 2 nights in Feb 2024
Response from Jami, Front Desk Agent on 20 Feb 2024
Christine,It was a pleasure having you as our returning guest. We do hope to see you very soon!

4/10 Poor

Jason

Beds are hard as rocks. Cheap interior
Stayed 2 nights in Feb 2024
Response from Jami, Front Desk Agent on 20 Feb 2024
Jason, Im sorry to hear that your bed was uncomfortable. We do hope you enjoyed your stay with us.

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Good propert
Stayed 3 nights in Feb 2024
Response from Jami, Front Desk Agent on 20 Feb 2024
Peter,Thank you for taking the time to review our property. Hope to see you again soon.

10/10 Excellent

Linda

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is always a pleasure to stay here. Everyone here are friendly and helpful and make my stay pleasant.
Stayed 1 night in Feb 2024
Response from Jami, Front Desk Agent on 15 Feb 2024
Linda,Thank you for taking the time to review our property. We are glad you enjoyed your stay with us. We surely did everything in our power to ensure you had a great stay.

10/10 Excellent

Denise

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay! Convenient and walkable to many food options. Staff very friendly and kind.
Stayed 2 nights in Feb 2024
Response from Jami, Front Desk Agent on 14 Feb 2024
Denise,We are very glad that you enjoyed your stay with us. The River Plaza is located conveniently right across from our Hotel. We are glad you took advantage of it and found the many restaurants near by. Hope that your travels bring you back very soon.

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I found the entire staff to be the friendliest group of employees I have ever encountered at a hotel. They were always smiling and always offered a friendly greeting.
Stayed 7 nights in Feb 2024
Response from Jami, Front Desk Agent on 12 Feb 2024
James, We appreciate you for taking the time to review our property. We are glad that our staff greeted you throughout your stay! Hope to see you again very soon.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024
Response from Jami, Front Desk Agent on 12 Feb 2024
Anonymous, Thank you for reviewing our property. We are glad you had a great stay with us. We hope that your travels brings you back!

10/10 Excellent

MARY, paducah

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's tucked away in a quiet little spot with shopping and restaurants around it that are walking distance. Staff was very friendly and helpful. Breakfast buffet was kept up and cleaned the whole time we were there eating. The room was clean and smelled clean, they wven did a quick check before letting us check in.
Stayed 1 night in Feb 2024
Response from Jami, Front Desk Agent on 9 Feb 2024
MARY,Thank you for taking the time to review our property. We are so very glad that you enjoyed your stay with us. Im glad that our staff was very friendly and helpful, and that the room was up to your standards. We hope that your travels bring you back to stay with us soon.

8/10 Good

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
WiFi didn’t work. No bathtub.
Stayed 1 night in Feb 2024
Response from Jami, Front Desk Agent on 8 Feb 2024
Patrick, Thank you for taking the time to review our property. I do apologize that you had some issues with connecting to our WIFI. We do have rooms with a bathtub, please let us know prior to your arrival next time so we can ensure you have a great stay. We do hope you choose to stay with us again soon.

10/10 Excellent

Berny

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 3 nights in Feb 2024
Response from Jami, Front Desk Agent on 7 Feb 2024
Berny, Thank you for your awesome review of our property. We hope to see you again soon.

10/10 Excellent

Riki

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent staff!
The service and friendliness was unmatched at this hotel. The hotel was clean and nice but the staff put this place over the top!!! Great location.
Stayed 3 nights in Feb 2024
Response from Jami, Front Desk Agent on 7 Feb 2024
Riki,We appreciate you taking the time out of your day to review our property. We are glad that you enjoyed your stay with us. We hope to see you again in the future. Thank you,Holiday Inn Express & Suites Rancho Mirage Staff

4/10 Poor

Anne

Disliked: Staff & service
Stayed 1 night in Jan 2024
Response from Jami, Front Desk Agent on 5 Feb 2024
Anne, thank you for taking the time to review our property. We take all feedback seriously and we appreciate your honesty. We do hope to have you as our guest in the near future.

10/10 Excellent

ELSA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Jami, Front Desk Agent on 4 Feb 2024
ELSA, thank you for taking the time out of your day to review our property. It was a pleasure having you as our guest. We do hope to see you again soon.

8/10 Good

Sally

Stayed 2 nights in Jan 2024
Response from Jami, Front Desk Agent on 20 Mar 2024
Sally, thank you for taking the time to review our property. We hope you enjoyed your stay with us.

10/10 Excellent

Scott

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff Great breakfast Awesome things for an amputee
Stayed 2 nights in Jan 2024
Response from Hotel Management on 29 Jan 2024
Scott, we are so happy to hear that you had an awesome stay and that we were able to accommodate your needs. We hope to see you again real soon.

10/10 Excellent

Kathleen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in desert.
Really enjoyed our stay at this hotel. Great rooms, delicious breakfast and nice pool. Easy parking and very friendly staff.
Stayed 1 night in Jan 2024
Response from Hotel Management on 29 Jan 2024
Kathleen, thank you for the great review and feedback. We hope to see you again very soon.

10/10 Excellent

Joan

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fine facility.
Stayed 3 nights in Jan 2024
Response from Hotel Management on 29 Jan 2024
Joan, thank you for the 5/5 review! We hope your travels bring you back again real soon.

10/10 Excellent

Naomi

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Hotel Management on 29 Jan 2024
Naomi, thank you for the amazing review! We hope to see you again real soon.

8/10 Good

Myungsun

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Surranding area is clean and safe.
Stayed 3 nights in Jan 2024
Response from Hotel Management on 29 Jan 2024
Myungsun, thank you for taking the time to review our property. We are happy to hear that you enjoyed your stay. We hope you choose to stay with us again the next time you are in Rancho Mirage.

8/10 Good

CHONG NAM, SEOUL

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
All seems fine. If we have a sofa in the room, it would be much better.
Stayed 4 nights in Dec 2023
Response from Hotel Management on 29 Jan 2024
CHONG NAM, thank you for the great review. We hope you choose to stay with us again the next time you are in Rancho Mirage.

10/10 Excellent

David Charles

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Hotel Management on 29 Jan 2024
David Charles, thank you for the great 5/5 review! We hope your travels bring you back again real soon.

8/10 Good

Benjamin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Hotel Management on 13 Jan 2024
Benjamin, thank you for taking the time to rate our property. We hope you choose to stay with us again the next time you are in Rancho Mirage.

4/10 Poor

leticia

Stayed 2 nights in Jan 2024
Response from Hotel Management on 9 Jan 2024
leticia, thank you for taking the time to review our property. We hope you choose to stay with us again the next time you are in Rancho Mirage.

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Hotel Management on 9 Jan 2024
Laura, thank you for the amazing 10/10 review. We hope your travels bring you back again real soon.

10/10 Excellent

Sammantha

Stayed 3 nights in Jan 2024
Response from Hotel Management on 9 Jan 2024
Sammantha, thank you for the great rating! We hope you choose to stay with us again the next time you are in Rancho Mirage.

8/10 Good

Eric

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hotel Management on 9 Jan 2024
Eric, thank you for taking the time to review our property. We hope to see you again in the New Year.

10/10 Excellent

CaliQueen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was professional and Amicable , breakfast was more than expected ! This will be always my spot when coming to Palm Springs
Stayed 2 nights in Dec 2023
Response from Hotel Management on 9 Jan 2024
CaliQueen, thank you for the amazin review and the great comments. We are happy to hear that we've gained your loyalty. We hope to see you again very soon.

10/10 Excellent

Jesse

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing breakfasts and staff!
Amazing breakfast, and top notch staff! Great trip!
Stayed 5 nights in Dec 2023
Response from Hotel Management on 9 Jan 2024
Jesse, thank you for the amazing review! We are so happy to hear that you had a Great trip. We hope you choose to stay with us again the next time you are in Rancho Mirage.