All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Excellent location with easy access to nearby shopping and restaurants. Friendly staff. Rooms could use an upgrade.
David
Stayed 5 nights in Apr 2024
10/10 Excellent
James
29 Apr 2024
Liked: Amenities
Quiet
James
Stayed 3 nights in Apr 2024
10/10 Excellent
David
28 Apr 2024
Liked: Property conditions & facilities
David
Stayed 1 night in Apr 2024
8/10 Good
Robert
Travelled with partner
19 Apr 2024
Liked: Cleanliness, amenities
Disliked: Staff & service
Good hotel. Only problem was checking in. Arrived at 10 PM and there was a sign at the front desk that they would be back in 30 Minutes. It was only a 15 minute wait but at 10 PM you are tired and just want to get checked in and get to your room.
Thank you for the fantastic review!!!Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Operation Manage
Thank you for the fantastic review!!!Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Operation Manage
10/10 Excellent
girish
1 Apr 2024
.
girish
Stayed 1 night in Mar 2024
Response from Daniel Deleon on 28 Apr 2024
Thank you for the fantastic review!!!Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Operation Manage
The hotel was an amazing place to stay at for my weekend especially love how the have a mini store in the lobby where you can get los of drinks snack and essentials. Rooms where amazing berry spacious a. In all I loved my spay here
Arianna
Stayed 2 nights in Mar 2024
Response from Daniel Deleon on 28 Apr 2024
Thank you for the fantastic review!!!Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Operation Manager
10/10 Excellent
Belinda
24 Mar 2024
Belinda
Stayed 2 nights in Mar 2024
Response from Daniel Deleon on 28 Apr 2024
Thank you for the fantastic review!!!Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Operation Manage
Thank you for the fantastic review!!!Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Operation Manager
Thank you for the fantastic review!!!Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Operation Manager
Thank you for the fantastic review!!!Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Operation Manager
Weve stayed here before and looked forward to returning. It's always clean. The room is well appointed. The staff is pleasant and friendly.
Estevan
Stayed 3 nights in Mar 2024
Response from Daniel Deleon on 28 Apr 2024
Thank you for the fantastic review!!!Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Operation Manager
4/10 Poor
nara
Travelled with family
10 Mar 2024
Liked: Amenities
Disliked: Staff & service
The front desk talk like a robot, they aren’t friendly. The rooms are clean, bathrooms too. They have a coffee machine with different options to pick from 24/7, Ice machines are on each floor. The refrigerators are empty in both rooms. The hotel was quiet at night. This location is in a safe area, near lots of restaurants and shopping centres.
nara
Stayed 1 night in Mar 2024
Response from Daniel N Deleon on 11 Mar 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me.Sincerely,Operation ManagerBest Western Plus Heritage Inn Ontario Rancho Cucamonga
Front desk seemed like they were having a bad day, both the morning and night staff when I spoke to them. Random charges when you get there, nice hotel, nice area would stay here again based on that alone.
The manager of the property was friendly and Very helpful, hospitable and kind. All the staff we encountered and interacted with were so nice and professional. This was a very clean hotel. We were impressed and will stay again when we’re in the area. Thank you for our pleasant stay!