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Reviews of La Quinta Inn & Suites by Wyndham Raleigh/Durham Southpoint

2.5 out of 5
La Quinta Inn & Suites by Wyndham Raleigh/Durham Southpoint
1910 Westpark Dr, Durham, NC

Reviews

6.8
Rating 10 - Excellent. 274 out of 1003 reviews" "
Rating 8 - Good. 237 out of 1003 reviews" "
Rating 6 - Okay. 184 out of 1003 reviews" "
Rating 4 - Poor. 144 out of 1003 reviews" "
Rating 2 - Terrible. 164 out of 1003 reviews" "

6.6/10

Cleanliness

7.6/10

Staff & service

6.4/10

Amenities

6.4/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

6/10 Okay

Jeffrey

Travelled with family
Liked: Staff & service
Limited amenities. Room was poor condition with poor maintenance up keep completed. No desk, despite having a desk chair. No mini fridge which seems almost standard now. Stains on the carpet, tile was sticky to point out a couple issues.
Stayed 1 night in May 2024
Response from General Manager on 23 May 2024
Dear Jeffrey,Thank you for choosing to stay with us. We apologize for the shortcomings that you have highlighted. We have already initiated appropriate actions for improvements as per your feedback. You will certainly notice the changes on your next visit.Looking forward to welcoming you back.Sincerely, General Manager

6/10 Okay

Alexander

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
No one cleaned my room in the three days I stayed. I don't know if that's a policy? It didn't bother me because I was only there to sleep. Breakfast is very acceptable and not at all spectacular. You very much need a car to get from there to anywhere else you might want to be.
Stayed 3 nights in May 2024
Response from General Manager on 21 May 2024
Dear Alexander,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Sincerely,General Manager

4/10 Poor

Judith

Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in May 2024
Response from General Manager on 17 May 2024
Dear Judith,Thank you for staying with us and also for sharing your valuable feedback. We appreciate it and truly believe that this will help us improve our overall service. We are truly sorry about your unhappy experience with us, and we have already initiated appropriate actions for improvements to your feedback. Looking forward to welcoming you back at the soonest and we are confident that you will see a better version of us then.Sincerely,General Manager

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024
Response from General Manager on 17 May 2024
Dear Jennifer,We are delighted that you decided to stay with us at La Quinta Inn & Suites by Wyndham Raleigh/Durham Southpoint during your last trip. We acknowledge the happy experience that you have had. Thanks for sharing your valuable feedback. This means a lot to usWe are looking forward to seeing you again with us soon. Sincerely,General Manager

2/10 Terrible

Sarthak

Travelled with family, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Pathetic property and extremely undertrained and incompetent staff. I had booked 7 rooms and my room didn’t have fridge and microwave even though I paid the same for all rooms. Extremely disappointing experience.
Stayed 1 night in May 2024
Response from General Manager on 15 May 2024
Dear Sarthak,Thank you for choosing to stay with us. From your feedback we learned that we didn’t match your expectation. Kindly accept our apology for this issue. We have taken your feedback positively and appropriate measures have been initiated for preventing this in the future.We will constantly strive to improve our standards and amenities to exceed the expectations of our valued guests like yourself.Looking forward to welcoming you back.Sincerely,General Manager

2/10 Terrible

Sarthak

Travelled with family, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is severely undertrained. Even a high school person could be of more help and could help customers faster than the current staff there. What kind of staff can’t stand up and help guests when we were saying that our keys got constantly unresponsive to the door? What kind of hotel only offers clean up of rooms only upon request? And if they do, then it should be mentioned at the reception by the staff. Overall for the money spent, it’s the most wasteful experience ever. I had booked 7 rooms and one room didn’t even have a microwave and fridge and had a bedsheet style curtain. What a pathetic property and even incompetent staff.
Stayed 3 nights in May 2024
Response from General Manager on 15 May 2024
Dear Sarthak,Thank you for choosing to stay with us. From your feedback we learned that we didn’t match your expectation. Kindly accept our apology for this issue. We have taken your feedback positively and appropriate measures have been initiated for preventing this in the future.We will constantly strive to improve our standards and amenities to exceed the expectations of our valued guests like yourself.Looking forward to welcoming you back.Sincerely,General Manager

2/10 Terrible

Calvin

Disliked: Property conditions & facilities
Stayed 2 nights in May 2024
Response from General Manager on 17 May 2024
Dear Calvin,Thank you for staying with us and also for sharing your valuable feedback. We appreciate it and truly believe that this will help us improve our overall service. We are truly sorry about your unhappy experience with us, and we have already initiated appropriate actions for improvements to your feedback. Looking forward to welcoming you back at the soonest and we are confident that you will see a better version of us then.Sincerely,General Manager

4/10 Poor

Nishant

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Go only if no other options left.
Stayed 3 nights in May 2024
Response from General Manager on 14 May 2024
Dear Nishant,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Sincerely,General Manager

4/10 Poor

Linda

Liked: Cleanliness
Disliked: Amenities
Breakfast was minimal, no tea, always out of powdered eggs, hot water. They did replenish but not on a consistent basis or you had to ask. Bathtub very unsafe as it was extremely slippery & the shower leaked all the time. Staff was pleasant but slow & they all looked unhappy
Stayed 2 nights in May 2024
Response from General Manager on 13 May 2024
Dear Linda,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

4/10 Poor

Dana

Liked: Staff & service
Disliked: Property conditions & facilities
I had stayed here years ago with no issues. This time, our bathroom often has several cockroaches climbing the walls. I did not bring this to staff attention until check out and I will say the staff told me if I had they would have changed our room and he was have the manager call the exterminator immediately (we were only staying 2 nights so we just kept our stuff out of the bathroom). One of the mattresses was ripped so that the ned springs were visible and metal was felt when laying down. Also I found it odd that despite our room being ready before check in time we needed to pay $25 for early check in otherwise we would have needed to wait until 3pm. Other hotels I have stayed at have let me do that no charge if the room was ready. The hotel is in a great location and the staff were friendly. We did not use the breakfast but it seemed pretty standard.
Stayed 2 nights in May 2024
Response from General Manager on 14 May 2024
Dear Dana,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Sincerely,General Manager

4/10 Poor

Dena

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is very old and not in a great area. The door to our room had to be slammed closed and the breakfast was not good
Stayed 2 nights in May 2024
Response from General Manager on 13 May 2024
Dear Dena,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

10/10 Excellent

Joy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything , I love this hotel !
Stayed 1 night in May 2024
Response from General Manager on 11 May 2024
Dear Joy,Thank you for staying with us at La Quinta Inn & Suites by Wyndham Raleigh/Durham Southpoint and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Sincerely,General Manager

4/10 Poor

Ana

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This place was not clean, the smell was terrible, the carpet was so dirty.
Stayed 2 nights in Apr 2024

8/10 Good

Barbara

Travelled with family
Liked: Property conditions & facilities
Clean, not much around it. Housekeeping was loud and not helpful
Stayed 3 nights in Apr 2024
Response from General Manager on 2 May 2024
Dear Barbara,Thank you for choosing us at La Quinta Inn & Suites by Wyndham Raleigh/Durham Southpoint during your last stay here. We saw your comments and are happy that you enjoyed your stay. This means the world to us and it will motivate us to do even better.We will be delighted to host you again during the tour next stay hereSincerely,General Manager

10/10 Excellent

Dondi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great rooms and customer service. Will stay again when in the area. Fyi there is a 75.00 deposit that isn't listed.
Stayed 1 night in Apr 2024
Response from General Manager on 2 May 2024
Dear Dondi,Thank you for choosing us at La Quinta Inn & Suites by Wyndham Raleigh/Durham Southpoint during your last stay here. We saw your comments and are happy that you enjoyed your stay. This means the world to us and it will motivate us to do even better.We will be delighted to host you again during the tour next stay hereSincerely,General Manager

6/10 Okay

José

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
What I didn't like was that they charge you a deposit without telling you before booking, and they don't clean you or change your towels during your stay.
Stayed 2 nights in Apr 2024

4/10 Poor

Tiffany

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn't like staff and my room was dirty
Stayed 3 nights in Apr 2024

6/10 Okay

Barbara

Travelled with family
Liked: Cleanliness
Disliked: Amenities
Rooms were clean. Housekeeping wasn't friendly or flexible, chatting on the phone, loud in the mornings wouldn't recommend if you are there to get some peaceful sleep.
Stayed 1 night in Apr 2024

2/10 Terrible

Tiffany

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
First night I stayed there I found a roach crawling on the wall. I asked one staff member if I could get another room free for another night and I was told no that I would have to pay regular price for a night stay.
Stayed 1 night in Apr 2024

2/10 Terrible

Desmond

Stayed 1 night in Apr 2024
Response from General Manager on 6 May 2024
Dear Desmond,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

10/10 Excellent

victoria

Liked: Cleanliness, staff & service, property conditions & facilities
It was nice
Stayed 1 night in Apr 2024
Response from General Manager on 2 May 2024
Dear Victoria,Thank you for choosing us at La Quinta Inn & Suites by Wyndham Raleigh/Durham Southpoint during your last stay here. We saw your comments and are happy that you enjoyed your stay. This means the world to us and it will motivate us to do even better.We will be delighted to host you again during the tour next stay hereSincerely,General Manager

6/10 Okay

Preston

Liked: Staff & service
It is a nice hotel with friendly staff. Our room was clean but some of the outlets did not work and the tv remote did not work. Bathroom/shower was clean.
Stayed 2 nights in Apr 2024

6/10 Okay

Donna

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Last minute trip and needed a room with a separated space living space for work. Staff was fine the room assigned to us needed repair and cleaning. The room needed updating the sofa was stained.remote for tv in living room area missing and bedroom remote did not work. The space where the microwave and refrigerator had a huge crack in the ceiling and was duct taped. Bathroom crack in lighting fixture. Stains on bedroom walls and living room. Staff was fine busy weekend for area but the condition of the room needs to be reviewed. Many other hotels in area that I would stay at if I am back in the area.
Stayed 3 nights in Apr 2024

6/10 Okay

Christina, Hays

Travelled with family and small children
The property itself needs some upkeep. For example the ice machines didn’t work on our floor, lost money on the washing machine trying to do a load of laundry that I could never accomplish, small things in the room such as no microwave, poor/very messy or no chalking on trim etc But the staff, with the exception of 1 housekeeper, were all very nice. The property/room was clean but overpriced for what is offered. Did have an ok breakfast but nothing extraordinary. If the price wasn’t so high and nothing a bit better was available, I would stay again. Things were acceptable, just wouldn’t be my first choice.
Stayed 2 nights in Apr 2024

10/10 Excellent

Yanzhong, Woodbridge

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
好
Stayed 3 nights in Mar 2024

10/10 Excellent

Shay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Naomi

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2024

2/10 Terrible

Nicole

Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2024

6/10 Okay

Steve

Business traveller
Disliked: Cleanliness
.
Stayed 5 nights in Mar 2024

2/10 Terrible

Juan

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the worse experience of my life, I had to call costumer services for different reasons. Once, somebody gets into the next room, he was with a gun, smoking and hotel never made anything for our security, it was the worse!!!
Stayed 7 nights in Mar 2024

6/10 Okay

Kareem

Stayed 1 night in Mar 2024

8/10 Good

Micke

Stayed 1 night in Feb 2024

6/10 Okay

Brett

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Not a smoke free hotel
Lots of Pot smokers in the hall and in various rooms in the hotel. The smell of someone smoking pot in the hall woke us up in our room. This is NOT a smoke free hotel.. We told the desk clerk but she was unable to do anything. The property is rundown. On the bright side it was cheap. I guess you get what you pay for.
Stayed 2 nights in Feb 2024
Response from Danyelle Shearin AGM on 22 Feb 2024
Thank you for feedback

8/10 Good

Anthony

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Danyelle Shearin AGM on 22 Feb 2024
Thank you for your feedback

8/10 Good

Breonna

Stayed 1 night in Feb 2024
Response from Danyelle Shearin AGM on 20 Feb 2024
Thank you for your feedback

2/10 Terrible

Lisa

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Danyelle Shearin AGM on 20 Feb 2024
Thank you for your feedback

10/10 Excellent

Nosbaldo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Experience
Overall, I enjoyed my stay at this hotel. At first, I was concerned about booking a room here because of the negative reviews. However, I understood that people and businesses deserve a second or third opportunity. Therefore, I went ahead and booked a room for three nights. Everything was clean and organized when I walked into the room, making me feel comfortable. The towels and bedsheets were clean—as were the toilet, the sink, and the bathtub. The bed was so comfortable that I did not want to get up. Concerning the breakfast, it was alright. They served waffles, coffee, apple and orange juice, cereal, sausage, bread, scrambled eggs, yogurt, and other things I cannot recall. Honestly, I liked this hotel, and I will come back if necessary.
Stayed 3 nights in Feb 2024
Response from Danyelle Shearin AGM on 20 Feb 2024
Thank you for your feedback

10/10 Excellent

Rose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We Recommend LaQuinta
Our stay was awesome.We were greeted upon arrival like old friends .very courteous kind and patient Managers and staff. Room was huge clean with big comfy beds pillows and soft warm duvets. Coffee tea with all the fixings are in rooms and in dining area .A hot and cold breakfast from waffles to cereal eggs sausage etc every morning . We turned our one day stay there into a four day stay .We highly recommend LaQuinta
Stayed 3 nights in Feb 2024
Response from Danyelle Shearin AGM on 11 Feb 2024
Thank you for the great feedback

10/10 Excellent

Rose

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Nice Place to Stay
Our stay so far has been great .So good that weve decided to extend our stay here another 3 days. Check in was pleasant greeted and treated with kindness and courtesy. Rooms here are clean and comfy very nice .
Stayed 1 night in Feb 2024
Response from Danyelle Shearin AGM on 11 Feb 2024
Thank you for the great feedback

6/10 Okay

Kristie

Travelled with family
Liked: Staff & service
I loved the look of the outside architecture and the walking path around the outside pool. However, there were several people loitering outside each time we came and went, which was strange. The inside had a persistently musty odor in the lobby, hallways, elevator, and room. For the price, we would do it again! Working AC/Heat, mini-fridge and microwave, lighting, and plumbing. The breakfast spread was pretty decent (waffles, yogurt, all breakfast beverages expected, etc.) and it ran the full time. Thanks for taking care of us!
Stayed 1 night in Feb 2024
Response from Danyelle Shearin AGM on 11 Feb 2024
Thank you for the feedback

8/10 Good

Shannel

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very welcoming location
Stayed 2 nights in Jan 2024
Response from Danyelle Shearin AGM on 11 Feb 2024
Thank you for great feedback

8/10 Good

Shannel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay at this property! Clean an friendly
Stayed 1 night in Feb 2024
Response from Danyelle Shearin AGM on 11 Feb 2024
Thank you for the great feedback

8/10 Good

Shannel

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities
Thank you for having me
Stayed 1 night in Jan 2024
Response from Danyelle Shearin AGM on 11 Feb 2024
Thank you for great feedback

2/10 Terrible

Holli

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The moment I opened the door to our hotel room we saw roaches. I never even set my bags down. We turned around and went to the front desk. We were unable to receive our money back due to booking through a 3rd party (Expedia). We left and stayed at the Comfort Inn next door. When I get home from traveling, I will dispute the La Quinta hotel charges through my credit card.
Stayed 1 night in Feb 2024
Response from Danyelle Shearin AGM on 4 Feb 2024
Thank you for your feedback

10/10 Excellent

Praneeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2024
Response from Danyelle Shearin AGM on 4 Feb 2024
Thank you for feedback

8/10 Good

Renae

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
so- so
The room was great. The breakfast on 1/30 /24 was a mess The front desk lady would not supply more coffee and other things were empty by 7:20, not refilled.
Stayed 1 night in Jan 2024
Response from Danyelle Shearin AGM on 4 Feb 2024
Thank you for your feedback

6/10 Okay

Sal

Travelled with family
Disliked: Staff & service, property conditions & facilities
When I checked in I was told that breakfast would be served from 6am-9am. On the first morning they cleaned up breakfast at 8:30am didn’t eat, on the second day they cleaned up at 8am didn’t eat. I did not try a third time. Horrible
Stayed 3 nights in Jan 2024
Response from Danyelle Shearin AGM on 30 Jan 2024
Thank you for your fedback

4/10 Poor

Kelly

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was supposed to be smoke free but there was constant cigarette and marijuana smoke. We were in the hotel for one week and nobody cleaned our room. We asked the cleaning lady twice and she just replied “no”. We asked the front desk and they hung up on us. The continental breakfast was inedible. The eggs smelled of sulfur. Terrible experience. Would not stay again.
Stayed 7 nights in Jan 2024
Response from Danyelle Shearin AGM on 30 Jan 2024
Thank you for your feedback

10/10 Excellent

Fredrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Peaceful
Stayed 1 night in Jan 2024
Response from Danyelle Shearin AGM on 30 Jan 2024
Thank you for your feedback

8/10 Good

Aries

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
Stayed 1 night in Jan 2024
Response from Nic M. on 24 Jan 2024
Thank you for your response!