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Reviews of La Casona de la Ronda Hotel Boutique & Luxury Apartments

3.5 out of 5
La Casona de la Ronda Hotel Boutique & Luxury Apartments
La Ronda, Calle Morales OE1- 160, Quito

Reviews

9.6

Exceptional

Rating 10 - Excellent. 122 out of 153 reviews" "
Rating 8 - Good. 25 out of 153 reviews" "
Rating 6 - Okay. 3 out of 153 reviews" "
Rating 4 - Poor. 2 out of 153 reviews" "
Rating 2 - Terrible. 1 out of 153 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Excellent

Karen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly
Stayed 3 nights in Apr 2024
Response from Daniel Cadena / Sales Manager on 10 May 2024
Dear Karen,Thank you very much for your excellent score.

10/10 Excellent

Angelica

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Response from Daniel Cadena / Sales Manager on 27 Mar 2024
Dear Angelica,Thank you very much for your excellent score.

10/10 Excellent

Gretchen

Stayed 2 nights in Dec 2023
Response from Daniel Cadena / Sales Manager on 27 Feb 2024
Dear Gretchen,Thank you for your excellent score.

10/10 Excellent

Tatiana M

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel with very nice staff.
Stayed 1 night in Dec 2023

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Nov 2023

10/10 Excellent

Rabiya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Daniel Cadena / Sales Manager on 27 Feb 2024
Dear Rabiya,Thank you for your excellent score.

10/10 Excellent

Caroline

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large room, lounge with city view, lots of natural light. The taxi couldn't drop us directly there, as the street was closed for festivity, but the security guard came to assist us.
Stayed 2 nights in Nov 2023
Response from Daniel Cadena / Sales Manager on 5 Dec 2023
Dear Caroline,Thank you for your score and comment.

10/10 Excellent

Miriam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very lovely, staff was helpful. I liked the chocolate tasting they held. The food in the restaurant was great. Thank you.
Stayed 3 nights in Nov 2023
Response from Daniel Cadena / Sales Manager on 5 Dec 2023
Dear Miriam,We appreciate your excellent score and your wonderful comment about our hotel. Thank you for trusting in La Casona de la Ronda.

10/10 Excellent

Virginia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Daniel Cadena / Sales Manager on 5 Dec 2023
Dear Virginia,Thank you for your excellent score.

10/10 Excellent

Chanelle

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was one of the most amazing hotel experiences I have ever had. From the beginning, the staff offered us tea, coffee, and water while we waited for check-in. They also brought up our luggage which was so appreciated because of the altitude change. The hotel itself was beautiful and felt so safe. There is 24/7 staff and security A security guard even walked us to the restaurant and waited for us to walk back. Ask for the driver named Alex as he was so knowledgeable about the history of Ecuador and we felt so safe with him. Also, there is a restaurant attached to the hotel and the food is amazing! They are always open and the food is fresh, healthy, and delicious. I have absolutely enjoyed my time here and will recommend anyone to visit this hotel. I can not wait to return one day.
Stayed 4 nights in Nov 2023
Response from Daniel Cadena / Sales Manager on 5 Dec 2023
Dear Chanelle, We appreciate your excellent rating and your wonderful comment about our hotel. Thank you for trusting La Casona de la ronda.

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendky and accomadating staff. Beautiful central gathering area. Great breakfast with lots of amazing fresh fruit!
Stayed 3 nights in Nov 2023
Response from Daniel Cadena / Sales Manager on 5 Dec 2023
Dear Dawn,Thank you very much for your excellent score and comment.

10/10 Excellent

Chris

Stayed 1 night in Sep 2023
Response from Daniel Cadena on 19 Sept 2023
Dear Chris,Thank you very much for your excellent score.

10/10 Excellent

SERGIO

Stayed 4 nights in Aug 2023
Response from Daniel Cadena / Sales Manager on 17 Aug 2023
Dear Sergio,Thank you for your excellent score.

10/10 Excellent

carmen

Liked: Cleanliness, staff & service, property conditions & facilities
It is a beautiful colonial property with big rooms. We loved both squash soups and their desserts. Omar and the rest of the staff are very helpful.
Stayed 5 nights in Jul 2023
Response from Daniel Cadena on 8 Aug 2023
Dear Guest,Thank you for your excellent score.

8/10 Good

Heather, Glenmoore

Stayed 1 night in Jul 2023
Response from Daniel Cadena on 8 Aug 2023
Dear Guest,Thank you for your excellent score.

10/10 Excellent

Jenny

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This property was perfectly located in historic center. The staff and security were beyond helpful and made us feel so safe and welcomed! The hotel was clean, authentic and so cozy. Breakfast was great, the front desk staff were more than willing to help with taxis, things to see/do and restaurant recommendations. Would stay here again!! Highly recommend!!
Stayed 2 nights in Jun 2023
Response from Daniel Cadena / Sales Manager on 26 Jun 2023
Dear Jenny, Thank you very much for your excellent score and comment.

10/10 Excellent

Scott

Stayed 2 nights in Jun 2023
Response from Daniel Cadena / Sales Manager on 5 Jun 2023
Dear Scott,Thank you very much for your excellent score.

10/10 Excellent

Dian

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My second time in Quito and loved this property so much the first time I decided to stay again. Like the fact they have a cute little restaurant in the cellar and the service is exceptional. Rooms are clean and big located very close to the main Square and you can walk easily to the goal church.
Stayed 2 nights in Apr 2023
Response from Daniel Cadena / Sales Manager on 17 May 2023
Dear Dian,Thank you for choosing our hotel as your destination in Quito. It is a pleasure to know that your stay met your expectations.Thanks for your rating.

10/10 Excellent

Brendan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2023
Response from Daniel Cadena / Sales Manager on 17 May 2023
Dear Brendan,Thank you for your excellent score

10/10 Excellent

Adrian, miami

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Este pequeño boutique hotel es ideal para conocer el centro histórico. Una antigua casona convertida en un hermoso hotel donde el personal es muy atento y servicial te hacen sentir como en casa. Mi único problema fue que las camas eran un poco incómodas. Pero el servicio recibido fue excelente y la comida en el restaurante solo para huéspedes fue muy buena. Muy recomendado!!!!
Stayed 4 nights in Apr 2023
Response from Daniel Cadena / Sales Manager on 28 Apr 2023
Estimado Adrian,Gracias pos su excelente calificación, tomaremos muy en cuenta sus sugerencias.Saludos cordiales.

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff and nice rooms. Rooms on front a little noisy till 11:00 pm
Stayed 4 nights in Mar 2023
Response from Daniel Cadena on 29 Mar 2023
Dear Michael,Thank you for your excellent score.

10/10 Excellent

Sal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I cannot say enough about this property and staff. Everybody was very friendly and efficient. A family atmosphere prevailed. Hats off to Hugo after check out! ;)
Stayed 3 nights in Feb 2023
Response from Daniel Cadena on 15 Mar 2023
Dear Sal,I appreciate your kind comment. It is a great pleasure to know that your stay met your expectations.

8/10 Good

jocelyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was efficient, friendly, and went out of their way to be accommodating. The room was quiet, spacious and comfortable.We were warned not to walk down certain streets but that seemed to be the case in other areas as well. It would nit deter us from staying there again.
Stayed 3 nights in Jan 2023
Response from Daniel Cadena / Sales Manager on 25 Jan 2023
Dear Jocelyn,Thank you for your comments. I am very happy to hear that you have enjoyed your stay with us. I hope your next stay is around the corner. Call us if there is something we can help you with.

10/10 Excellent

glenn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here for a few nights on either side of a trip to Galapagos. The place is really a beautiful boutique hotel Built in 1738 in the heart of the historic district of Quito They payed amazing attention to detail in the restoration and the place which is very classy and comfortable. The staff was extremely attentive, the restaurant was great for the buffet breakfrast. It is on a very lively street for shopping and nightlife, which is very safe at night as well as they have their own security and the area is well patrolled by the tourist police who are also very helpful for directions. My wife and I thoroughly enjoyed this place!
Stayed 2 nights in Jan 2023
Response from Daniel Cadena / Sales Manager on 25 Jan 2023
Dear Glenn,I appreciate your comments about our hotel. It makes us proud to meet the needs of our customers in the best way we can. If you are going to return to our town, do not hesitate to call us.

10/10 Excellent

LUIS, Camarillo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They should offer bottled water.
Stayed 1 night in Jan 2023
Response from Daniel Cadena / Sales Manager on 17 Jan 2023
Dear guestOur hotel does not have water bottles in order to avoid plastics.We have purified water dispensers on each floor.

10/10 Excellent

Wanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very lovely property. Our room was beautiful, quiet and well-equipped. We loved the special touches like the robes and slippers, little chocolates and easy access to a water refilling station on each floor. The attentiveness to safety and security was excellent. There were additional spots in the hotel, such as a third floor room with couches and a beautiful view, and areas on the main floor, where coffee/tea/snacks were on hand each evening.
Stayed 5 nights in Jan 2023
Response from Daniel Cadena / Sales Manager on 17 Jan 2023
Dear Wanda,Thank you very much for your excellent comment.La Casona de la Ronda is a place full of experiencesWe hope you visit us again.

10/10 Excellent

Emily

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well-managed boutique hotel with excellent staff. Love the readily available filtered water available throughout the hotel. Convenient airport transfer and great private tour arrangements as well. Will stay again.
Stayed 3 nights in Nov 2022
Response from Daniel Cadena / Sales Manager on 1 Dec 2022
Dear Guest,Thank you for your message and your excellent score.Will be a pleasure to have you with us again.

2/10 Terrible

Timothy

Stayed 1 night in Nov 2022

10/10 Excellent

Curtis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was extremely helpful, peaceful common areas, good location
Stayed 3 nights in Sep 2022
Response from Daniel Cadena / Sales Manager on 14 Oct 2022
Dear Guest,Thank you very much for your excellent score

10/10 Excellent

Jacobson

Stayed 2 nights in Aug 2022

10/10 Excellent

Shan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Old Town Quito Hotel
Great location, fabulous apartment for our family, superlative staff. We would return without question.
Stayed 2 nights in Aug 2022

10/10 Excellent

Larry

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2022
Response from Daniel Cadena / Sales Manager on 25 Jun 2022
Dear Larry, Thank you very much for your excellent score.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2022
Response from Daniel Cadena / Sales Manager on 2 Jun 2022
Dear Mark, Thank you very much for your excellent score.

10/10 Excellent

Laurel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely inner courtyard and amenities room. Friendly staff. Beautiful rooms. Very clean. Just bring earplugs as it can be noisey from the inside and outside.
Stayed 2 nights in May 2022
Response from Daniel Cadena / Sales Manager on 13 Jun 2022
Dear Laurel, Thank you for your exclent Score. We will be more careful with the issue of noise.

8/10 Good

katherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2022

10/10 Excellent

Alan

Stayed 1 night in May 2022
Response from Daniel Cadena / Sales Manager on 25 May 2022
Dear Alan, Thank you very much for your excellent score.

10/10 Excellent

Constance

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel, amazing 9 ft. wife bed, right in the Colonial old town.
Stayed 1 night in Apr 2022
Response from Daniel Cadena / Sales Manager on 10 May 2022
Dear Guest, We appreciate your excellent score

10/10 Excellent

Cody

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super helpful. Hotel is a quaint boutique feel and we loved it. Parking is the only tough part but totally understandable based on location. Location is perfect for a tourist though. Staff was incredibly kind and worked with our changes.
Stayed 1 night in Feb 2022
Response from Daniel Cadena /Sales Manager on 5 Mar 2022
Dear Cody, Thank you very much for your excellent comment. I am very happy to know that your stay met your expectations.

10/10 Excellent

Morissa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great boutique hotel.
Great historic boutiques hotel. Bear in mind you are at altitude and there are stairs. The restaurant is terrific and so is the service.
Stayed 2 nights in Feb 2022
Response from Daniel Cadena. on 25 Feb 2022
Dear Morissa, We appreciate so much your excellent score. Thank you for trusting in us.

10/10 Excellent

Renee

Liked: Cleanliness, staff & service
Stayed 3 nights in Dec 2021

8/10 Good

Ben

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel in nice location but many stairs!
We stayed in a family apartment at La Casona de Ronda. This is an annex to the main hotel. The location is excellent and the condition of the units were impeccable. My main complaint is service related. Prior to the trip, I had made specific inquiries to the hotel about the stairs in the hotel as I had an elderly mother in her late 70’s. I also knew that Quito was at a very high altitude @9300 feet. I was concerned about climbing stairs and putting her at risk. In my email reply from the hotel, I was told that it was 8-12 steps up to the unit. This wasn’t perfect but doable. Upon Arrival at midnight ( after a very long day of traveling) however we found the unit was 3 flights up with more stairs in the duplex. We were told by the manager that there were no other two bedrooms. After we stayed for two nights, I discovered that the whole building was empty except for our family and the other side of the annex had an elevator! Seriously? I told the manager Aaron( who was very nice) but he just shook his head and said the other units were only 1 bedrooms and two bedroom was a luxury suite. We had paid for a 2 bedroom luxury suite so even if an upgrade was needed, it was possible. Alternatively, we could have had two 1 bedroom units too. But, nothing was suggested. This is the reason for downgrading my review. I don’t usually do this but this was an important safety issue. As a manager, he had the discretion and knowledge about capacity and should have used it.
Stayed 2 nights in Dec 2021
Response from Daniel Cadena. on 28 Dec 2021
Dear Guest Thank you for your comment and for choosing our hotel. We sincerely apologize for any inconvenience caused. I'm sure it won't happen again and we hope to have you again with us.

10/10 Excellent

david

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Colonial Charm
What a lovely property. Very historic and the plants and wall paintings give it a welcoming touch. Excellent friendly service, especially from Daniel. Breakfast was also very decent. Very good location in historical center, but the only drawback is that the hotel is on a street that has a lot of noisy bars. Best to request the very quiet rooms in the back. Otherwise a perfect stay.
Stayed 2 nights in Oct 2021
Response from Daniel Cadena on 9 Nov 2021
Thank you very much for your excellent comment. I am glad to know that his stay with us was pleasant. I hope we will see each other again very soon. A big hug. Daniel C.

10/10 Excellent

Ralph

Stayed 1 night in Sep 2021

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Excellent location, food and service.
Stayed 3 nights in Sep 2021
Response from Daniel Cadena on 27 Sept 2021
Dear Matthew, Thank you for the excellent score.

10/10 Excellent

Paul, Canton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at every level could not have been more helpful. They were proactive in thinking about all our needs, including cars to the airport, restaurants etc., and were available at all hours and every way.
Stayed 5 nights in Sep 2021
Response from Daniel Cadena. on 27 Sept 2021
Dear Paul, We appreciate your comment. Thank you for choosing La Casona de la Ronda.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was so exceptionally helpful. One of the nicest hotels we have ever stayed in.
Stayed 3 nights in Aug 2021
Response from Daniel Cadena on 11 Aug 2021
Dear Guest, I appreciate your comments about our hotel. It makes us proud to meet the needs of our customers in the best way we can. If you are going to return to our town, do not hesitate to call us.

10/10 Excellent

Bret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2021
Response from Daniel Cadena on 6 Jul 2021
Thank you very much for your score.

10/10 Excellent

Sergio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay, great service, charming location
We rented a two bedroom apartment (separate from main building) and it was spectacular. We had more space than we needed, but it was nice to be able to spread out with the family. We had breakfast daily (for a fee - which was a little high, but convenient and delicious) and a dinner at the restaurant (absolutely delicious). The area can be dangerous at night - we were told many times not to walk the area after dark - but they have security cameras and even a security guard that escorted us back to our apartment after dinner at the main hotel building. During the day, the area is charming. The service was impeccable!
Stayed 2 nights in Jun 2021
Response from Daniel Cadena on 14 Jun 2021
Dear Guest I appreciate your comments about our hotel. It makes us proud to meet the needs of our guests in the best way we can. If you are going to return to Quito, do not hesitate to call us.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was really beautiful and in the heart of the historical section of the city. I was in Ecuador during pretty heavy curfew and other restrictions but the staff was really accommodating and worked really hard to ensure I had a good time but within the rules. They arranged private drivers and activities and gave me advice. It all felt very safe and well organized. I had a very nice, clean, and spacious room that I was very pleased with. The bathroom was also massive and had modern features. The inside of the hotel is beautiful like the pictures show. I had dinner a few times in the hotel and was really impressed with the food. I would recommend dining there with the mix of Ecuadorian options and wine! I hope I can come back soon! Thank you for everything.
Stayed 4 nights in Apr 2021
Response from Daniel Cadena on 27 May 2021
Dear Guest, Thank you very much for your wonderful comments. We will gladly receive you in a near future. Big hug.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I give this hotel a 5 star review, we stayed for 5 nights at the hotel in mid December 2020. The room and hotel were impeccable, the staff and manager surpassed every expectation and even prepared a meal for us when we arrived late. The hotel manager Aaron was having a special event and included us to this invitation only event that was hosted at the Santa Dominga church, we were escorted to and from the church and were treated like royalty at the event. The hotel location is close to old town and within walking distance of many sites. Aaron helped us arrange a driver for a day trip outside of Quito that worked out perfectly. The room was clean and the bed very comfortable. The hotel ambiance and facilities were all excellent. I have no qualms or reservations in highly recommending this hotel to stay at while visiting Quito
Stayed 4 nights in Dec 2020
Response from Daniel Cadena on 26 Jan 2021
Dear Guest, Thank you for your comment. Was a pleasure for us.