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Reviews of Hotel Rincon de Puembo, BW Signature Collection

3.5 out of 5
Hotel Rincon de Puembo, BW Signature Collection
Manuel Burbano #6-66 y Francisco Ruiz, Puembo, Quito

Reviews

9.4

Exceptional

Rating 10 - Excellent. 128 out of 175 reviews" "
Rating 8 - Good. 34 out of 175 reviews" "
Rating 6 - Okay. 8 out of 175 reviews" "
Rating 4 - Poor. 2 out of 175 reviews" "
Rating 2 - Terrible. 3 out of 175 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Brittany

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My fiance and I spent 3 weeks in Ecuador, and this was our favorite hotel. The place is gorgeous, especially the outdoor areas! But the service is what impressed us the most. We were greeted by everyone we walked past, and there was always someone ready to enhance our stay. Not only does this hotel provide airport pickup and a complete breakfast, but they also offer extended luggage storage. If you're concerned about safety in Quito, you'll be pleased to know that this location is gated and guarded. No one gets in without permission. We absolutely plan to stay here again soon!
Stayed 1 night in Apr 2024

10/10 Excellent

Diana, Norridgewock

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel and very friendly staff.
Stayed 2 nights in Feb 2024

10/10 Excellent

Diana, Norridgewock

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
We loved our stay at Hotel Rincon de Puemba. Arranging a shuttle pickup from the airport was very simple and our driver was waiting for us when our flight arrived just past midnight. The hotel is absolutely beautiful and it felt very safe. The rooms were clean and comfortable and the staff was so friendly and helpful. We had to catch a shuttle at 3 am for our flight home and the hotel gave us a boxed breakfast with fruit, muffin and juice etc, it was really thoughtful and appreciated. I would definitely stay here again.
Stayed 1 night in Mar 2024

8/10 Good

Justin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly. Airport shuttle very convenient. Staff even packed a breakfast for me because I was leaving before the restaurant opened. Would stay here again if in Quito.
Stayed 3 nights in Apr 2024

6/10 Okay

Carlos

Travelled with partner
Liked: Property conditions & facilities
Great location near town, however the hotel areas and services don't scream BW Signature. During the check-in process they gave me the wrong type of room. I paid for a room with balcony I received an old regular room. I talk to the management and all the have to say was "sorry". They acknowledge their mistake but didn't correct it.
Stayed 2 nights in Apr 2024

10/10 Excellent

Brent

Liked: Cleanliness, staff & service, property conditions & facilities
The level of service is top notch. The restaurant’s food was excellent. Airport shuttles are flawless with tea/coffee, breakfast box and porter waiting for us in the middle of the night.
Stayed 1 night in Apr 2024

10/10 Excellent

Antonio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed here on three different occasions and we absolutely love this establishment, the staff and the food!💯
Stayed 2 nights in Apr 2024

10/10 Excellent

Jessica, Oakland

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property, 30 min from the airport. Seems like the perfect location for a special event. I wish i had.more than 1 night here to enjoy the facilities and the neighborhood. Communications was great and quick and they arranged my airport pickup and dropoff. Breakfast huffet is very nice offerings. A gem! I would love to come back if the opportunity happens.
Stayed 1 night in Mar 2024

10/10 Excellent

Cesar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Huguette

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great staff that want to extra mile for late laundry and ensure spa was hot and available after our official check out time while we waited to get to our flight out.
Stayed 1 night in Feb 2024

10/10 Excellent

Tracie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I am a frequent and world traveler and the staff here from the Benicio the valet, to the concierge to the restaurant (Walter), are among the finest I have experienced anywhere. Well done. I will definitely return and recommend.
Stayed 1 night in Feb 2024

8/10 Good

Dorothy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property in a terrible area. Very limited choices for food/beverage and nowhere else to walk to in neighbourhood.
Stayed 4 nights in Feb 2024

10/10 Excellent

Huguette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property with hot tub, pool, steam room and sauna. Located between airport and downtown.
Stayed 1 night in Feb 2024

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, well maintained property. Arrived around 11pm and had no problem checking into hotel. Security personal at front gate was there to greet us. Chose the hotel for its proximity to the airport and for a day tour pickup to Mindo Cloud Forest. Staff were helpful and attentive. Free well appointed buffet breakfast in large dining area. One of the door key cards has to be left in slot in room to operate lights. Turning the hot water on in the shower you need to also lift lever towards you to get it to produce hot water. Had cold shower the first night. lol! Outdoor pool bar with tables also offered full kitchen menu from dining room which was nice although, a bit chilly. Food was amazing and the bartending was spot on. Beautifully maintained woodwork throughout the architecture of this properties interior. Early checkout 6am with a free shuttle provided and boxed breakfast to go was an appreciated bonus. Pool table and unique wooden foosball table were available. The pool table, balls and cue sticks could all use replacing simply due to wear and tear. Worthwhile, as this was a enjoyable amenity to have on site. Would definitely stay again.
Stayed 2 nights in Feb 2024

10/10 Excellent

edward

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff wonderful. Karen was efficient & friendly.
Stayed 1 night in Jan 2024

10/10 Excellent

Brad

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were gracious and accommodating. We were relieved to be able to get an airport shuttle at 3:30 a.m.! Dining was excellent and moderately priced. We enjoyed the unique atmosphere. The only downside was that we had seen that it was 3.5 miles from the airport, but it seemed quite a bit farther in the 25 minutes it took to get there.
Stayed 1 night in Jan 2024

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place! Very calm and a romantic setting. Great staff! It's off the beaten path.English spoken here. US dollars used in Ecuador.
Stayed 1 night in Jan 2024

10/10 Excellent

edward

Travelled with family
Liked: Cleanliness, amenities
Stayed 1 night in Jan 2024

10/10 Excellent

Robert

Stayed 2 nights in Dec 2023

10/10 Excellent

Marjorie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it
This place is absolutely amazing. We only had one night there but wished we had more. The staff is so helpful and place is eloquent.
Stayed 1 night in Nov 2023

10/10 Excellent

Katarzyna

Stayed 1 night in Nov 2023

10/10 Excellent

Joanna

Stayed 1 night in Nov 2023

10/10 Excellent

Antonio

Stayed 1 night in Nov 2023
Response from Jose Luis Granja on 8 Feb 2024
Estimado Antonio, Gracias por su evaluación, nos alegra saber que disfrutó de nuestro hotel y sus servicios. Esperamos poder servirle nuevamente en el futuro. Atentamente, José Luis Granja Gerente General

10/10 Excellent

Marian

Travelled with partner
Liked: Cleanliness, amenities
It is spacious and beautiful
Stayed 1 night in Nov 2023
Response from Jose Luis Granja on 8 Feb 2024
Dear Marian,Thank you for chossing us..! We are happy to know that you enjoyed our hotel and facilities. We hope we can serve you again in the future. Best regards, Jose Luis GranjaGeneral Manager

10/10 Excellent

Annie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel which is approximately 20 minutes 20 minutes from Quito airport. Situated in a nice little town. We were only there overnight between a hike snd leaving for Galapagos so didn't explore the area but would recommend the hôtel. I asked them if massages were an option in advance of our stay and they organized everything for us with 2 awesome massage therapists that came to our room with all their equipment for set up. We ate at the restaurant for dinner and it was good, with various options including vegan.
Stayed 1 night in Nov 2023
Response from Jose Luis Granja on 8 Feb 2024
Dear Annie, Thank you so much for sharing your experience at our hotel. We are glad to know that you enjoyed staying with us..! It was a pleasure to serve you!Best regards, Jose Luis GranjaGeneral Manager

10/10 Excellent

Terry, North Bend

Stayed 1 night in Oct 2023
Response from Jose Luis Granja on 6 Feb 2024
Dear Terry, Thank you so much for rating our services! I hope we can serve you again in the near future. Best regards, José Luis Granja General Manager

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Jose Luis on 11 Sept 2023
Dear Stephen, I hope this message finds you great. Thank you for rating our hotel and services. We hope we can serve you again in the future. Best regards, Jose Granja General Manager

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel
Incredible find! We thoroughly enjoyed our stay. The room was beautiful and super spacious, the pool sparkling and heated, the restaurant was delicious and the service exceptional. Our whole family loved it. Highly recommend.
Stayed 2 nights in Aug 2023
Response from Jose Granja on 11 Sept 2023
Dear Kevin, Thank you so much for taking your time to share your experience at our beautiful hotel. We are delighted to know that you enjoyed our services and facilities. It was a pleasure to serve you and your family. Best regards, Jose Luis Granja General Manager

10/10 Excellent

Maria

Stayed 1 night in Aug 2023
Response from Jose Granja on 11 Sept 2023
Estimada Maria, Gracias por elegirnos! Nos alegra saber que disfruto de su estadía. Esperamos poder servirla nuevamente. Saludos, José Luis Granja Gerente General

8/10 Good

George, flushing

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great old school hotel looks like an old sapnish village the house rooms are nice, great food. It id quite far from all of the attractions quito hss to offer
Stayed 2 nights in Aug 2023
Response from Jose Granja on 11 Sept 2023
Dear George, thank you so much for leaving your comments. We are happy to know that you enjoyed our beautiful hotel. We hope to serve you again in the near future. Best regars, Jose Luis Granja General Manager

10/10 Excellent

Michael, Lafayette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything went nicely. Nice place.
Stayed 1 night in Aug 2023
Response from Jose Granja on 11 Sept 2023
Dear Michael, Thank you for your post..! Happy to know that you enjoyed staying with us. Best regards, Jose Luis Granja General Manager

10/10 Excellent

Irene, Coral Springs

Liked: Cleanliness, staff & service, property conditions & facilities
This is a beautiful property and I'm so glad I chose to stay there. I was staying overnight in Quito before going back to the airport the next day for another flight. I could have stayed a little closer to the airport, but the property has a courtesy shuttle and this hotel has so much more character and beauty than those hotels closer to the airport. The dinner I had was also excellent!
Stayed 1 night in Jul 2023
Response from Jose Granja on 11 Sept 2023
Dear Irene, Thank you very much for your comment as well as for choosing us.We are glad to know that you enjoyed our facilities and services. We hope to serve you again in the future.Best regards, Jose Luis Granja General Manager

10/10 Excellent

kathleen, West Palm Beach

Stayed 1 night in Jul 2023
Response from Jose Granja on 11 Sept 2023
Dear Kathleen, Thank you for rating your experience at our hotel. We are glad to know that you enjoyed staying with us. Best regards, Jose Granja General Manager

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful stay, people are very kind and make you feel safe.
Stayed 3 nights in May 2023
Response from Jose Granja on 11 Sept 2023
Dear Samantha, I hope this note finds you well. Thank you so much for sharing your experience with us. It was a pleasure to serve you. Best regards, Jose Luis Granja General Manager

10/10 Excellent

RICHARD

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Jose Granja on 11 Sept 2023
Dear Richard, Thank you so much for staying with us and for rating your experience at our hotel. Hope to serve you again in the near future. Best, Jose Granja General Manager

10/10 Excellent

Mirtha

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
That’s instalaciones are beautiful place lux are colonial and that room’s great and confortable
Stayed 1 night in Jun 2023
Response from Jose Granja on 11 Sept 2023
Dear Mirtha, Thank you for your comments..! We are happy to know that you enjoyed staying with us. Best regards, Jose Granja General Manager

10/10 Excellent

Rosa

Stayed 2 nights in Jun 2023

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
This place is an easy five stars. It’s very clean, the staff is wonderful and very sincere, the food at the restaurant is very good. Highly recommend. The only downside is it’s about 25 minutes from the airport, but they do offer free shuttle.
Stayed 1 night in May 2023

10/10 Excellent

Eric

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful! Wonderful!
Everyone involved with our stay wete incredibly kind & helpful. Always tending to our requests. I vould mot be more impressed. Thank you so very much!
Stayed 1 night in Apr 2023

10/10 Excellent

Gwen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Totally recommend
The nicest staff you can find. Ultra clean and beautifully maintained. We wish we could have stayed an extra day just to enjoy the amenities and atmosphere
Stayed 1 night in May 2023

10/10 Excellent

Willie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome property. Stay here if you can.
Stayed 1 night in Apr 2023
Response from José Luis on 6 May 2023
Dear Wllie, Thank you for your comments and for choosing us.We look forward to serving you again.Best regards, Jose Luis Granja General Manager

10/10 Excellent

Trina, Vancouver

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was like a Spanish villa with gardens, courtyards, antique decor, and fountains. Besides being aesthetically pleasing, it also has a spa, pool, restaurant, games and playground for kids.
Stayed 1 night in Mar 2023

10/10 Excellent

Lauren

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay here! We stayed here with our 4 kids ages 12, 9, 6 and 3. Our kids loved the pool and the hot tub and sauna! They were very accommodating to us on the day that we checked out: our flight wasn’t til midnight but they let us keep our luggage in the office that day and then when we came back from sight seeing, they let us use the pool etc. while we waiting for our free shuttle to take us to the airport! Such a nice alternative to having to wait long hours at the airport with kids! They also packed us a boxed breakfast on one of the mornings we stayed there since we left early that day to go sight seeing. We were so happy with our stay here! We would totally stay here again!!
Stayed 3 nights in Apr 2023

10/10 Excellent

Lauren

Stayed 1 night in Mar 2023

6/10 Okay

Pablo

Liked: Cleanliness, property conditions & facilities
I think the property is nice. Not a luxury but cozy place. Front desk is kind but deceiving, after staying for a night they gave me a room which i did not request lower quality cause reservation i did it on their site ans display is not detailed savy Ao i ended up paying for an additional person me
Stayed 1 night in Mar 2023

10/10 Excellent

Kaitlyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was adorable! From the moment they picked us up from the airport to the moment they dropped us off, the staff was incredibly helpful and pleasant. The property is gorgeous, the restaurant was delicious. They packed boxed lunches for our transport back to the airport in the morning. The room was fantastic as well, it was so nice for our family of five to be able to share one townhome room. I wish we had stayed more than one night!

10/10 Excellent

Laura

Stayed 1 night in Mar 2023

10/10 Excellent

Ron

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The staff and service was great amazing food. Very clean and well kept. The hot tub and sauna were Luke warm. No complaints I’d stay again.
Stayed 3 nights in Mar 2023

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful Resort like property with outstanding staff. We enjoyed excellent meals as well as relaxing massage.
Stayed 1 night in Feb 2023

10/10 Excellent

Chris

Liked: Staff & service, amenities, property conditions & facilities
a good, affordable option for someone that needs to stay in the vicinity of the airport
Stayed 1 night in Feb 2023