Title: Hacienda El Porvenir Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=6144812&destination=Machachi%2C+Pichincha%2C+Ecuador&selected=12861621&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hacienda El Porvenir Outdoor adventures and relaxing moments await at this mountain retreat where travelers can hike, bike, ride horses, and tackle a ropes course ## Photo gallery for Hacienda El Porvenir ![Exterior - Hacienda El Porvenir (Machachi)](https://images.trvl-media.com/lodging/13000000/12870000/12861700/12861621/27134628.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Interior - Hacienda El Porvenir (Machachi)](https://images.trvl-media.com/lodging/13000000/12870000/12861700/12861621/ebd5be9a.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Couples treatment room(s), hot stone massages - Hacienda El Porvenir (Machachi)](https://images.trvl-media.com/lodging/13000000/12870000/12861700/12861621/3220af52.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Junior Suite | In-room safe, travel cot, bed sheets - Hacienda El Porvenir (Machachi)](https://images.trvl-media.com/lodging/13000000/12870000/12861700/12861621/f0520ae9.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Couples treatment room(s), hot stone massages - Hacienda El Porvenir (Machachi)](https://images.trvl-media.com/lodging/13000000/12870000/12861700/12861621/6a8bf7bc.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Hacienda El Porvenir offers adventure and relaxation near Pasachoa Forest Reserve. Families can hike, bike, ride horses, or try the ropes course. Enjoy a peaceful garden breakfast and rejuvenating massages at APU Mountain SPA. Kids will love the playground. ## Reviews 9.6 Exceptional ## Popular amenities - Breakfast included - Spa - Parking included - Free Wi-Fi - Restaurant - Business services £124 12 Apr - 13 Apr ## Check prices for these days [Tonight ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-07&endDate=2026-04-08&selected=12861621&PinnedHotelID=12861621&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-07&endDate=2026-04-08&selected=12861621&PinnedHotelID=12861621&HadPinnedHotel=true®ionId=-1&adults=2) [Tomorrow ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-08&endDate=2026-04-09&selected=12861621&PinnedHotelID=12861621&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-08&endDate=2026-04-09&selected=12861621&PinnedHotelID=12861621&HadPinnedHotel=true®ionId=-1&adults=2) [This weekend ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-10&endDate=2026-04-12&selected=12861621&PinnedHotelID=12861621&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-10&endDate=2026-04-12&selected=12861621&PinnedHotelID=12861621&HadPinnedHotel=true®ionId=-1&adults=2) [Next weekend ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-17&endDate=2026-04-19&selected=12861621&PinnedHotelID=12861621&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-17&endDate=2026-04-19&selected=12861621&PinnedHotelID=12861621&HadPinnedHotel=true®ionId=-1&adults=2) ## Room options All rooms 1 bed 3+ beds Showing 4 of 4 rooms ### View all photos for Suite, Private Bathroom ![Suite, Private Bathroom | In-room safe, travel cot, bed sheets](https://images.trvl-media.com/lodging/13000000/12870000/12861700/12861621/a22f522e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite, Private Bathroom - Mountain view - 269 sq ft - 1 bedroom - Sleeps 2 - 1 Double Bed ### View all photos for Traditional Double Room, Private Bathroom ![Traditional Double Room, Private Bathroom | In-room safe, travel cot, bed sheets](https://images.trvl-media.com/lodging/13000000/12870000/12861700/12861621/465047a5.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Traditional Double Room, Private Bathroom 10.0 Exceptional 1 review - Mountain view - 172 sq ft - 1 bedroom - Sleeps 2 - 1 Double Bed ### View all photos for Family Suite ![Family Suite | In-room safe, travel cot, bed sheets](https://images.trvl-media.com/lodging/13000000/12870000/12861700/12861621/4d90da94.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Suite 10.0 Exceptional 3 reviews - Mountain view - 258 sq ft - 1 bedroom - Sleeps 4 - 1 Double Bed and 2 Single Sofa Beds ### View all photos for Junior Suite ![Junior Suite | In-room safe, travel cot, bed sheets](https://images.trvl-media.com/lodging/13000000/12870000/12861700/12861621/2f0fe0d7.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite - Mountain view - 1 bedroom - Sleeps 2 - 1 Double Bed ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FQuito-Hotels-Hacienda-El-Porvenir.h12861621.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FQuito-Hotels-Hacienda-El-Porvenir.h12861621.Hotel-Information) ## About the area Located in Machachi, Hacienda El Porvenir is in a rural area and near a boardwalk. Cotopaxi National Park is another place to visit that comes recommended. Explore all the area has to offer with horse riding and hiking/biking trails. [Visit our Machachi travel guide](https://www.expedia.co.uk/Machachi.dx6144812) [View more Ranches in Quito](https://www.expedia.co.uk/Quito-Ranches.d6053672-aaRanches.Travel-Guide-Accommodation) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C-0.54143%2C-78.47208&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=QtwepMQ_WfNrUTJOeEYVQUebPgk=) Sector El Pedregal, Machachi, Pichincha ### What's nearby - ![A breathtaking view of the snow-capped Cotopaxi volcano in Ecuador's Parque Nacional Cotopaxi, with Laguna de Santo Domingo in the foreground.](https://images.trvl-media.com/place/6112407/930d4c3a-5c1a-4683-b074-86a396f84040.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Cotopaxi National Park 14 min drive \- 4.2 miles - Santa Rita Ecological Reserve 29 min drive \- 8.6 miles - Tesalia Springs Pool 33 min drive \- 7.9 miles ### Getting around - Tambillo Station 47 min drive - Quito (UIO-Mariscal Sucre Intl.) 103 min drive ### Restaurants - Finca Hotel Cotopaxipungo 27 min drive ## About this property ### Hacienda El Porvenir Family-friendly ranch in the mountains You can look forward to free full breakfast, a garden and a playground at Hacienda El Porvenir. Active travellers can enjoy hiking/biking trails, a ropes course and horse riding at this ranch. Treat yourself to a hot stone massage at Apu Mountain Spa, the on-site spa. The on-site restaurant offers breakfast, lunch and dinner. Free WiFi in public areas is available to all guests, along with dry cleaning/laundry services and a sauna. Additional perks include: - Free self-parking - Bike hire, a round-trip airport shuttle (surcharge) and supervised childcare (surcharge) - 1 meeting room, luggage storage and concierge services Room features All guest rooms at Hacienda El Porvenir have amenities, such as safes, free bottled water and room service. Extra amenities include: - Bathrooms with free toiletries - Travel cots, daily housekeeping and electrical adapters/chargers ## Similar properties ![Restaurant](https://images.trvl-media.com/lodging/14000000/13520000/13515400/13515350/0db001eb.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Chilcabamba Lodge Machachi - Parking included - Free Wi-Fi - Restaurant - Games room 9.8 Exceptional 68 reviews £109 7 May - 8 May [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-05-07&endDate=2026-05-08&selected=13515350&PinnedHotelID=13515350&HadPinnedHotel=true®ionId=-1&adults=2) ![Basic Twin Room](https://images.trvl-media.com/lodging/14000000/13240000/13230700/13230648/db22df8a.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hacienda Los Mortiños Machachi - Breakfast included - Parking included - Free Wi-Fi - Restaurant 9.4 Exceptional 62 reviews £97 1 May - 2 May [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-05-01&endDate=2026-05-02&selected=13230648&PinnedHotelID=13230648&HadPinnedHotel=true®ionId=-1&adults=2) ![Chapel](https://images.trvl-media.com/lodging/6000000/5950000/5946700/5946606/514f4a00.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hacienda La Ciénega Tanicuchi - 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Available in some public areas: Free WiFi ### Parking and transport - Return airport shuttle (surcharge) from 7 AM to 9 PM on request - Free uncovered self parking on site - Limited on-site self parking ### Food and drink - Free full breakfast available daily 7:30 AM to 9:30 AM - A restaurant ### Things to do - Bicycle rentals - Full-service spa - Hiking/biking trails - Horseback riding/rentals - Playground - Ropes course - Sauna ### Family friendly - Laundry facilities - Playground - Supervised activities for children (surcharge) - Travel cot ### Conveniences - Laundry facilities - Limited-hour front desk - Luggage storage - Safe at front desk ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Tour and ticket assistance ### Business services - Meeting room ### Outdoors - Garden - In the mountains ### Full-service spa - 2 treatment rooms - Couples treatment rooms - Hot stone massages - Spa open daily ### Accessibility - No lift ### More - Banquet hall - Designated smoking areas - Traditional architecture ## Room amenities ### Bedroom - Bedsheets provided ### Bathroom - Free toiletries - Private bathroom - Towels provided ### Food and drink - Free bottled water - Room service ### More - Electrical adapters - Safe ## Policies ### Check-in Check-in start time: 3:00 PM; check-in end time: 7 PM Minimum check-in age - 18 ### Check-out Check-out before noon Contactless check-out ### Special check-in instructions This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation The front desk is open daily from 7:30 AM - 9:00 PM Front desk staffed during limited hours This property doesn't offer after-hours check-in Information provided by the property may be translated using automated translation tools ### Access methods Front desk (limited hours) ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome Rollaway/extra beds are available for USD 26 per night. Cots (infant beds) are not available ### Payment types at the property ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - You may be required to pay the following charge at the property: Ecuador value-added tax (VAT) at 15%. A VAT exemption is available to travellers who present a valid passport and tourist visa showing that they are not a resident of Ecuador. We have included all charges provided to us by the property. ### Optional extras - Airport shuttle fee: USD 103 per vehicle (one-way) - Rollaway bed fee: USD 26 per night The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards and cash Cashless transactions are available Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention This property does not have any lifts No pets and no service animals are allowed at this property ### Property is also known as Hacienda El Porvenir Ranch Machachi Hacienda El Porvenir Machachi Hacienda El Porvenir Ranch Hacienda El Porvenir Machachi Hacienda El Porvenir Ranch Machachi ## Frequently asked questions ### Is Hacienda El Porvenir pet-friendly? ### How much does it cost to stay at Hacienda El Porvenir? ### How much is parking at Hacienda El Porvenir? ### What time is check-in at Hacienda El Porvenir? ### What time is check-out at Hacienda El Porvenir? ### Does Hacienda El Porvenir provide a shuttle to the airport? ### Where is Hacienda El Porvenir located? ### Can I cancel my reservation for free and receive a full refund? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Hacienda El Porvenir Reviews 9.6 ### Exceptional All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 9.8 Cleanliness ### 10 Location ### 9.6 Staff & service ### 9.6 Property conditions & facilities 10 - Excellent 33 8 - Good 6 6 - Okay 0 4 - Poor 1 2 - Terrible 0 ## Reviews Verified ### 10/10 Excellent #### Cecilia 8 Oct 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great place and views. ##### Cecilia Stayed 1 night in Sep 2025 Verified ### 10/10 Excellent #### Diego 19 Nov 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities We really enjoyed our stay. The hotel is full of details and amenities. The staff is extremely friendly and helpful. We highly recommend this hotel. ##### Diego Stayed 1 night in Nov 2025 Verified ### 10/10 Excellent #### Kathy 3 Jun 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Amazing staff!!!! Beautiful property, great food, wonderful cozy rooms. Love this place! ##### Kathy Stayed 1 night in Jun 2024 Verified ### 10/10 Excellent #### Wanli 20 Feb 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This is a beautiful property close to the north entrance of Cotopaxi national park. The grounds are very nice and the beds comfortable. The staff were friendly and very accommodating. The food at the restaurant was excellent and rated the best in the area. ##### Wanli Stayed 2 nights in Feb 2025 Verified ### 10/10 Excellent #### Janina 4 Nov 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very unique , lovely maintained hacienda. The Service was wonderful, a lot of Little Details and extra amenities. ##### Janina Stayed 2 nights in Nov 2024 Verified ### 10/10 Excellent #### Jeannette 16 Feb 2024 Liked: Cleanliness, staff & service, property conditions & facilities Beautiful hacienda right next to the Cotopaxi national park. Wonderful horseback ride trough an incredible landscape with view of the Cotopaxi. Excellent dinner and breakfast! Expensive, but worth the price! ##### Jeannette Stayed 1 night in Feb 2024 Verified ### 10/10 Excellent #### ignacia 26 Oct 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities We stay at the Hacienda el Porvenir for one night. And let me say I wish I could have stayed longer. The staff makes you feel right at home. They welcome you with some empanadas and the traditional canelaso. The downside to staying at the Hacienda was we couldn’t enjoy what the place had to offer I totally recommend this place. ##### ignacia Stayed 1 night in Oct 2024 Verified ### 10/10 Excellent #### Mark 31 Aug 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This is one of the most beautiful and welcoming places we have ever been! Pulling up to the property in a car we were already stunned by the beauty, and it just got better from there. We had a gorgeous room with a fireplace (they made a fire for us!) and a view of the volcano. We went on a stunning horse ride and some short hikes around. The staff is incredibly friendly and helpful. We felt very welcome and couldn't stop gushing about how magical it all was. The food is excellent, as well. Not to be missed! ##### Mark Stayed 1 night in Aug 2023 Verified ### 10/10 Excellent #### Natalie 29 Jan 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Amazing hotel, wonderful staff Superb hotel! They had the kindest, most welcoming hotel staff I have ever encountered. We were warmly greeted with a welcome tea, and the lady at the front told us about the property and showed us around. There were two hot tubs, a cold plunge, and a steam room. The massage was great. Breakfast was included and had fresh fruit, eggs, little breads, juice, coffee. We also did a trail around the property and saw horses and a waterfall. The room was clean and cozy. Before our stay, the hotel helped us get a driver who picked us up from Quito and spent half a day showing us Cotopaxi and dropped us off at this hotel. Wish we had stayed another night here. ##### Natalie Stayed 1 night in Jan 2025 Verified ### 10/10 Excellent #### Matt 10 Nov 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This is a beautiful property in the countryside. The staff are excellent, the food was excellent and the location is beautiful. The lodge is so cozy and we spent hours sitting by the fire. This is truly an amazing place. Getting there: the road from Machachi begins with several kilometers of very rough cobblestone, then there is a paved section for a few kilometers, and then a dirt road for the remainder to your destination. If you decide to go on the extra 4km to Cotopaxi National Park, the road is mostly dirt. Inside the park it’s a washboard dirt road. Bottom line: it’s worth the trip, but get an SUV or truck with all wheel drive and higher clearance and drive slow. We had a Renault Stepway (small AWD crossover) and we were fine. ##### Matt Stayed 3 nights in Nov 2023 Verified ### 10/10 Excellent #### Robert 30 Mar 2026 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I would highly recommend Hacienda El Porvenir! The lodge and the amenities were impeccable. The staff was extremely welcoming, friendly very attentive to our needs and spoke fluent English. Mateo and Michele were the best! In the restaurant, Annie and Lady were very pleasant and great servers. Miguel guided our horseback trip, which was the highlight of our trip! We love the food, the accommodations, and the spa. Despite it rugged vintage appearance, we were so surprised to have a high-tech Japanese toilet with so many features in our bathroom. If you are planning a trip to Cotopaxi, you absolutely have to stay here! ![](https://a.travel-assets.com/ugc/hotel-reviews/529e401f-1908-420f-a98d-4ad7d26a9eec-1774890748401.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/5a28cd3a-3e79-44bc-9373-44785a2a0e8b-1774890813945.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/f9fbc8e7-b679-4c8e-adba-d67d6921870c-1774890921133.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/336d50f5-efb6-4aca-b6d8-610875991442-1774890924785.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Robert Stayed 2 nights in Mar 2026 Verified ### 10/10 Excellent #### THOMAS 1 Dec 2025 Liked: Cleanliness, property conditions & facilities Wonderful place, fantastic team and a beautiful area to visit ##### THOMAS Stayed 2 nights in Oct 2025 Verified ### 10/10 Excellent #### Barbara 25 Jul 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Gorgeous property, most perfect staff, lovely clean rooms, amazing food. ##### Barbara Stayed 1 night in Jul 2023 Verified ### 10/10 Excellent #### Anthony 24 Jul 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities We had a fantastic stay at Porvenir. The rooms, food and service was excellent and it is a great place to explore the National Park. ##### Anthony Stayed 3 nights in Jul 2023 Verified ### 10/10 Excellent #### Yangbing 4 Nov 2025 Liked: Cleanliness, staff & service Good ##### Yangbing Stayed 1 night in Nov 2025 Verified ### 10/10 Excellent #### Brian 6 Jun 2023 Liked: Cleanliness, staff & service, property conditions & facilities Loved the place. The food is excellent. Would return ##### Brian Stayed 1 night in May 2023 Verified ### 10/10 Excellent #### Jenny 21 May 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Fabulous stop This was a highlight of the trip! What a lovely, cozy lodge. The host went out of their way to make us feel welcomed and cozy from the welcome tea to hot water bottles in the bed! Great food and great activities! ![](https://a.travel-assets.com/ugc/hotel-reviews/744B9E4E7F05AB37A94F827D2F289F36861AB3641684712826200.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/59C2D6CC6E37DF62CAFB24F55F2563132BADAEA11684712820725.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/F02E33AAA3AA769929831CE8002AA773F95455BF1684712804775.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Jenny Stayed 1 night in May 2023 Verified ### 10/10 Excellent #### Ana 10 Oct 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities We really loved our stay as we expected 😁. We only think that our dinner was overpriced but it was still tasty…except for the trout..that was average flavor ##### Ana Stayed 1 night in Oct 2022 Verified ### 8/10 Good #### Daniel 15 Oct 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Rustic Charm with great views Nice hacienda with a rustic and warm vibe. Walls a little thin. The food is very good and locally sourced - you will have some unique flavor twists. Great place if you want to do hiking or horseback riding which can all be organized through the hotel. Views are spectacular. You should have a 4x4 as the road can get dicey, especially if it rains. ##### Daniel Stayed 1 night in Oct 2017 Verified ### 10/10 Excellent #### Eduardo 30 Mar 2026 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Un viaje en familia espectacular. ##### Eduardo Stayed 2 nights in Dec 2025 Verified ### 10/10 Excellent #### Alejandra 4 Jan 2026 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Buen desayuno! Lugar agradable ##### Alejandra Stayed 1 night in Jan 2026 Verified ### 10/10 Excellent #### Leonardo 14 Feb 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Todo muy bien ##### Leonardo Stayed 1 night in Feb 2024 Verified ### 8/10 Good #### CARLOS 18 Aug 2023 Liked: Cleanliness, property conditions & facilities Disliked: Staff & service Lugar y paisajes preciosos, rica comida, mal servicio de restaurante ##### CARLOS Stayed 2 nights in Aug 2023 Verified ### 4/10 Poor #### Joseph 7 Jan 2022 Liked: Cleanliness, property conditions & facilities, room comfort Disliked: Staff & service #### No hospitality at the hacienda We were really disappointed in our stay here. I had tried to reserve a horse ride before our stay and they didn't want to book it because of our 2 year old. He's been on horse rides before so we weren't worried. We checked in and asked to go on the ride 2 hours later. We were told it was ok for our kids but they needed to see if there were enough horses. We checked in again 10 minutes before the scheduled ride because we hadn't heard back and we were told they needed to check the horses. They returned 5 minutes later and told us there was no space. We decided to go on a hike and when we came back we asked about the ropes activity. We were told it was too late in the day. When we checked in, no one told us about any of the activities or the time frames offered. We found a game room by wandering on our own. I booked a massage and only after my massage learned that there was a pool and jacuzzi that we could have used. I feel that all of that should have been explained when we arrived and definitely offered as options when we were told we couldn't go on the horse ride. It turned out to be a very expensive night for our kids to play on the playground. It's too bad because the hacienda is super cute. There was just no hospitality. Regarding the horses, there's over 20 horses on the property, but the ride we wanted to go on only had three people riding horses. ##### Joseph Stayed 1 night in Jan 2022 Verified ### 10/10 Excellent #### Muriel M 15 Feb 2021 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Perfect way to discover the Cotopaxi national park Absolutely wonderful hospitality in a mountain cabin type of setting. Everybody is so nice and helpful, the scenery is breathtaking, food very good and the highlight of our stay was the horse riding tour. ##### Muriel M Stayed 1 night in Feb 2021 ### Expedia's Latest Trends ### Hotels > - [Cabin Rentals Amsterdam](https://www.expedia.co.uk/Amsterdam-Cabins.d178229-aaCabins.Travel-Guide-Accommodation) > - [Hotel Filippo](https://www.expedia.co.uk/Rome-Hotels-Hotel-Filippo.h2057688.Hotel-Information) > - [Hotels in 15th Arrondissement](https://www.expedia.co.uk/15th-Arrondissement-Paris-Hotels.0-n6187893-0.Travel-Guide-Filter-Hotels) > - [travelodgeuk Hotels in Kingsbridge](https://www.expedia.co.uk/Kingsbridge-Hotels-Travelodge-UK.0-0-d4379--bTravelodgeUK.Travel-Guide-Filter-Hotels) > - [The Beverley Hotel](https://www.expedia.co.uk/London-Hotels-The-Beverley-Hotel.h16312682.Hotel-Information) > - [Hotels in Ploemeur](https://www.expedia.co.uk/Ploemeur-Hotels.d6047622.Travel-Guide-Hotels) > - [Hotels near Pointe Orlando](https://www.expedia.co.uk/Pointe-Orlando-Hotels.0-l6125599-0.Travel-Guide-Filter-Hotels) > - [Hotels in Zimbabwe](https://www.expedia.co.uk/Destinations-In-Zimbabwe.d200.Hotel-Destinations) > - [Riad Dar Anika](https://www.expedia.co.uk/Marrakech-Hotels-Riad-Dar-Anika.h6820564.Hotel-Information) > - [Hotels near Marne la Vallée-Chessy Station](https://www.expedia.co.uk/Marne-La-Vallee-Chessy-Station-Hotels.d6034629.Travel-Guide-Hotels) > - [Hotels near Diggerland](https://www.expedia.co.uk/Diggerland-Hotels.0-l553248621532494209-0.Travel-Guide-Filter-Hotels) > - [HG Hostel and Motobikes](https://www.expedia.co.uk/Ha-Giang-Hotels-Ha-Giang-Paradise-Hostel-Tours.h48824827.Hotel-Information) > - [5 Star Hotels in Arundel](https://www.expedia.co.uk/5Star-Arundel-Hotels.s50-0-d5696.Travel-Guide-Filter-Hotels) > - [Mashpi Lodge](https://www.expedia.co.uk/Mashpi-Hotels-Mashpi-Lodge.h7597491.Hotel-Information) ### Flights > - [Flights from Catania (CTA) to Gatwick (LGW)](https://www.expedia.co.uk/lp/flights/cta/lgw/catania-to-london) > - [Flights from Gatwick (LGW) to Konavle (DBV)](https://www.expedia.co.uk/lp/flights/lgw/dbv/london-to-dubrovnik) > - [Flights from Islamabad (ISB-Islamabad Intl.) to Edinburgh (EDI)](https://www.expedia.co.uk/lp/flights/isb/edi/islamabad-to-edinburgh) > - [Flights from New Delhi (DEL) to Bareilly (BEK)](https://www.expedia.co.uk/lp/flights/del/bek/delhi-to-bareilly) > - [Flights from SeaTac (SEA) to Juneau (JNU)](https://www.expedia.co.uk/lp/flights/sea/jnu/seattle-to-juneau) ### Cars > - [Enterprise Car Rentals In Selby](https://www.expedia.co.uk/Enterprise-Car-Rentals-In-Selby.d6054661-c15.Car-Rental-Guide-Suppliers) ### Packages > - [Piazza del Popolo](https://www.expedia.co.uk/Piazza-Del-Popolo-Ravenna.d553248626761118546.Attraction) > - [Tüyap Fair Convention and Congress Center](https://www.expedia.co.uk/Tuyap-Fair-Convention-And-Congress-Center-Buyukcekmece.d6129507.Attraction) ### Holiday Rentals ### General ---