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Reviews of Fragrant Nature Backwater Resort & Ayurveda Spa

5 out of 5
Fragrant Nature Backwater Resort & Ayurveda Spa
Nedungolam Pravur, Kollam, Kerala

Reviews

9.0

Wonderful

Rating 10 - Excellent. 32 out of 55 reviews" "
Rating 8 - Good. 19 out of 55 reviews" "
Rating 6 - Okay. 2 out of 55 reviews" "
Rating 4 - Poor. 1 out of 55 reviews" "
Rating 2 - Terrible. 1 out of 55 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Richard

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely backwater stay. Beautiful grounds. We really enjoyed the boat ride. The restaurant was the only disappointment. Despite repeated communication that one person did not want hot food and assurances that they would alter the food, it was still too spicy hot to eat.
Stayed 2 nights in Mar 2024

10/10 Excellent

Suni

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property close to the mangrove Islands. The dining options at the property is very good. The wifi is shared per device which creates a hassle but is a tiny blip in the otherwise beautiful experience
Stayed 2 nights in Mar 2024

10/10 Excellent

Kirija

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location scenic quiet food recreation and the most importantly the spa 👏👏👏👏👏👏
Stayed 1 night in Feb 2024

8/10 Good

Olivia

Liked: Cleanliness, staff & service
Lovely location and great food
The room had everything we needed but the beds are very firm and the doors -and windows have significant gaps when closed allowing noise, insects etc into the room. Reception staff and management were brilliantly helpful and the food in the restaurant was excellent.
Stayed 2 nights in Apr 2023

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, room comfort
Relaxing few days
Relaxing few days at the Fragrant Nature. Superb location and wonderful staff. Excellent breakfast and dinner. Take advantage of the sunset kayak trip through Mangrove Safari just across the road. If you like to walk, seek out the Meenad-Polachira trail by the Polichira lake.
Stayed 3 nights in Feb 2023

10/10 Excellent

Kerry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort was a dream. The property is gorgeous. Incredibly well maintained. The staff are very attentive and helpful. I had spa treatments every day with Shiva and she was absolutely amazing! The hotel manager, Rahul, helped organize two day trips and my ride to the train station. I would highly recommend this resort! 👍
Stayed 2 nights in Sep 2022

10/10 Excellent

Kerry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are amazing and very attentive. I’ve enjoyed spa treatments every day and enjoyed them all. I highly recommend this property. It’s very peaceful and serene.
Stayed 1 night in Sep 2022

8/10 Good

Kuttappan

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Clean, quiet and good food . Individuals provide good friendly service, but overall poorly managed and co - ordinated .
Stayed 2 nights in Sep 2022

8/10 Good

VINEJ

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good experience
Stayed 1 night in Jun 2022

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing stay.
Lovely 2 night stay. Very peaceful and most enjoyable. The staff are very pleasant. Had a great evening by the lake , ate a fish platter and watched the sunset.
Stayed 2 nights in Mar 2020

8/10 Good

Avi

Liked: Cleanliness, staff & service, property conditions & facilities
Serenity on the backwater of Kerala. however, the room is quite far from the lobby, it is about 500 meter walk. yet, the room is big, its clean and with great view of the backwater.
Stayed 1 night in Feb 2020
Response from OM on 19 Feb 2020
Dear Guest, Thanks for a lovely review. We are delighted to hear of your very comfortable overall stay. Your kind positive comments are much appreciated by our team. We would love to be of service again. Prince P Manager Operations

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful resort with great staff and pool
Amazing resort with great staff, a little in the middle of nowhere but that was a good thing for just relaxing. Great pool although on the first day we couldn't get a lounger (low season and empty resort) as there was some sort of corporate function going on. The highlight was a private fish BBQ diner at the lakeside coffee house, was excellent. We stayed two nights but didn't get much sleep the first night as there was something banging and dragging about in the loft, we were fairly terrified. We told the staff the next day and they switched us to another room which was nice although maybe didnt makeup for the lack of sleep so 4 stars instead of 5 (think it was a Civet).
Stayed 2 nights in Apr 2019
Response from Prince. on 17 Apr 2019
Dear Mr. Ian Mcdonald, Many thanks for staying with us and for your time in posting this review !! We are glad to know that you had a pleasant stay with us and enjoyed the swimming pool and all other facilities , Thank you so much for your special mention on the BBQ dinner at the lake side coffee shop. Kindly accept our sincere apologies for having a disturbed night on arrival and for not being able to manage a lounger for you as another group was occupying all available loungers . We look forward to host you again on your next visit. Best Regards, Prince .P Manager - Operations

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you need to unwind and unplug, don’t think twice. Just book. The property is beautiful. I was traveling alone as a single American woman and was completely safe. The spa was heavenly. The boat ride was amazing. The staff were very welcoming. The room was very large and clean with a great view. I hope to come back for a time out again soon.
Stayed 3 nights in Mar 2019
Response from Prince on 4 Apr 2019
Dear Guest, Thank you for your amiable review. The blisses we have reading your review is unparalleled. It’s our sole moto to treat our guest with utmost care and give a memorable stay. It’s the reviews like this which serves as fuel for our team to keep up and go beyond the guest’s expectation. Thank you once again for your review hope to see you soon in near future. Thanks & regards, Prince P Manager-Operations

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Serene stay, perfect!
We had a lovely peaceful stay at the Fragrant Nature. The location was beautiful, the resort itself was very well maintained and had stunning views all around. Staff were so friendly and went above and beyond to help us (we left an item after check out and they even dropped it off at the next town for us!). Food was delicious, and amenities were also great. We wish we could have stayed longer and hope to return!
Stayed 1 night in Sep 2018
Response from Prince on 31 Oct 2018
Dear Guest, Greetings from Fragrant Nature Kollam Thank you for staying with us and sparing your valuable time for sharing your feedback we are delighted to note that you had an enjoyable stay with us. Keeping the true tradition and practice of our Resort, we continue to strive towards the highest levels of services. Going an extra mile for guest satisfaction is never a huddle for us. It is feedback from venerated guests like you that keep our team motivated and assist in achieving higher level of guest satisfaction. Our whole team looks forward to welcome you back on your next visit to Kollam. Thanks & Regards, Prince P Manager-Operations

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice resort. But is away from good beaches.
Very good resort if you like to relax and be in one place. You prferably need your own transport.
Stayed 3 nights in Oct 2017

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to relax and re-center
We had an amazing relaxing getaway there. The room (one of the villas) was beautiful. The balcony looking out on the water was my favorite place to hang out. The service was top notch. Our yoga instructor was delightful. He pushed us, made us feel super comfortable and had a great sense of humor. The boat tour through the backwaters was awesome, although the tour of the town/beach/lighthouse left a lot to be desired. Food was delicious and I felt like they really tried to make sure we were comfortable there. The pool was lovely, as was the massages we got.
Stayed 3 nights in Sep 2017

10/10 Excellent

Magaral

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Idilic weekend getaway
Great hospitality Serene location Sunset Bar takes the cake Yummy food Good Ayurvedic spa, tad expensive
Stayed 3 nights in Sep 2017

10/10 Excellent

John, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel located on the banks of the lake. The lakeside seafood restaurant is too expensive. The grounds, facilities, and hotel are maintained well and the staff is well trained. We felt comfortable and at home. There's not much to do other than enjoying the facilities at the hotel and a boat ride in the lake. Great place for a quiet getaway.
Stayed 1 night in Aug 2017
Response from Deepu on 14 Sept 2017
Dear Guest, Greetings from Fragrant Nature Resort Kollam. Thank you very much for taking time to share your Fragrant Nature experience in this online platform. Your review is a true reflection of the 'service from the heart' delivered to our every valued guest. Your concerns are noted with highest priority and have taken up the same with the concerned associates. Many thanks again for your stay and we all looking forward for another opportunity to host you. Deepu.D Operations Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent resort set in the backwaters. While remotely located (for India), this is an ideal location to rest and relax away from the frantic and hectic pace that can be found in most parts of India. Staff were superb, and the views / setting from the bungalows was simply outstanding. Meals were excellent, and in a wonderful setting. Grounds and buildings were well kept. Highly recommended for a break away from it all, as there is little to do nearby.

8/10 Good

Devi, London

Liked: Staff & service, room comfort
Needs bit of upgrade
This hotel is over rated in Internet. We went to stay in this hotel with high expectations. But it needs bit of upgrade. Staff are nice.

8/10 Good

Charu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Serene !
Excellent Stay . Rooms are very nice and the view is just amazing. Staff is very helpful.

2/10 Terrible

Lawrence

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor service, out of the way.
We made reservation at this hotel because of high rating at hotels.com and we were very disappointed. Hotel was located very far from main road, staff could not give appropriate directions to the driver so it took over 1 hour to find it. When we arrived after midnight room was not prepared, dirty linen was still there. Staff had to drive somewhere to find clean linen, and room was not cleaned at all.. Staff was very incompetent. In the morning breakfast was mediocre. It's a shame because location of the hotel was on the lake and could have been different experience. I would NOT recommend to stay here!

8/10 Good

Judith, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful setting but expensive. ..
Beautiful setting, gardens lovely and very well maintained. Lovely view from the room and from the restaurant, pool area lovely. Further out from Kollam than stated on expedia - 22kms not 11kms and with traffic, can take 45 minutes to get there. Final bill significantly more than quoted- additional taxes add almost 25%. Taxi from hotel cost 1500rupees; ordered our own and it cost 700rupees. Restaurant food average. Beautiful location and staff very attentive.

10/10 Excellent

Charu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and Serene Property
Stay was very nice. The staff is extremely helpful. The food at the Sunset bar was excellent. Breakfast buffet was satisfactory but the chef was very helpful and considerate . He used to make whatever ordered. The only setback was that I got my booking done thru Hotels.com for the Pool Villa for two nights which they denied after the booking was completed and approved . They gave me the Pool Villa only for one night and for the other night they gave me a small room . Even the calculations on the payment receipts are so confusing and complicated with so many taxes that the issue of payment has not been resolved till now . They have overcharged us for the pool villa and the settlement room.

8/10 Good

Kaushal

Liked: Cleanliness, staff & service
Great scenic location
Very scenic location. The staff are very helpful. Good ayurvedic massages at the spa. The food was freshly made. There are a few temples across the lake that play devotional music that can be heard at the hotel. One gets used to it but would have been better without it; more peaceful.

4/10 Poor

M, US

Disliked: Cleanliness, property conditions & facilities, room comfort
Poorly maintained and expensive hotel.
The bathrooms are not clean and difficult to get even running hot water. The staff are very pleasing and kind. The hotel is in a remote location next to the backwaters but that is it.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort

8/10 Good

h, s

Liked: Staff & service
Great views, but be otherwise pros/cons
The staff are nice, food is good, views are amazing. Other things - eg room condition - not as good. But overall, relaxing place to stay

8/10 Good

Sylvia, New Zealand

Liked: Cleanliness, staff & service, room comfort
Really really specc grounds. Room could be better.
The grounds of this hotel are spectacular. Much better than expected. The room was larger than expected though it felt slightly old/shabby. Super clean. Water pressure in the shower was really disappointing for a place of this size and the internet didn't work at all. Great staff though. Great pool. Also paddle boats you can take out to watch the sunset on the lake. Would recommend though the place could do with a refresh.

10/10 Excellent

Satish Kumar, Bangalore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth the money
The experience was worth the money. Our lake view room was extremely comfortable and relaxing. Free pedal boats are offered to explore Paravur lake. Food quality was good. The only annoying part was music from some local festival nearby, else the place was very peaceful.

10/10 Excellent

Saloshna, Pretoria, South Africa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
peaceful, tranquil, quaint resort on the backwater
excellent resort, quaint and peaceful, excellent food cooked specific to order by new chef, fantastic cuisine, staff friendly, beautiful views the most quite place I spent in India Excellent value for money

10/10 Excellent

Rikke-Louise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peacefull retreat
Lovely peacefull retreat,beautiful gardens by the lake. Good restaurant for breakfast and dinner excellent accommodation in one of the villas can't wait to go back next year but for longer

8/10 Good

SKP, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful location by the backwaters
Fragrant Nature is set in a beautiful secluded location by the Paravur lake. Although the road to approach the resort is in a poor condition, once you are within their boundaries, it is an idyllic place. The swimming pool and boating facilities are good. If you are looking for lots of activities, this is not the place. The staff are very helpful, the food is good and the accomodation is very good. Although I would not rate the resort as a luxurious place, I would rate it as an excellent place for nature lovers. The pricing looks right.

6/10 Okay

Phil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Total Seclusion
It's no where near Kollam so with out a car for get about going to another place for lunch or dinner. All the amenties are perfect , beautiful place. Good place to forget that you in India. Their driver took me for back river three hour canoe ride which was an expensive waste of time. Later that day more impressed going local AC restaurant & local Hindu temple.

10/10 Excellent

Manish, Pune

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fragrant Resort - Honeymooner's paradise
We took the room by the lakeview, and the view from our room was marvelous, the room was spacious and they provided daily need toiletry for free (Shaving kit, Toothbrush, Shampoo, Hair oil, Soap, Comb, Talcum powder, moisturizer). I would recommend this hotel to everyone, and its a quiet place to spend time with your loved one.

10/10 Excellent

Tanya, Laguna Hills, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Escape From it All
I want to qualify what a couple other reviews said about this hotel. 1) they do now serve alcohol, so don't worry about that, and they would go into town and get anything you need for you 2) It's not entirely in the middle of no where - but if you want to do a lot of sight seeing stay in Trivandrum, this is a beautiful place to relax and enjoy the view. My husband and I stayed here as stop on a three week trip in Southern India and we absolutely loved it. After a week of the hustle and bustle of the city we wanted a break and this was a great place to do just that. We spent afternoons swimming in their pool and evenings relaxing and watching the sunset. Don't come here expecting to be in the middle of everything, come here to relax and enjoy. The staff is great, very attentive. It was my husbands birthday while we were there and they went above and beyond. The front desk greeted us with a bouquet, housekeeping decorated our room with flowers, and the kitchen set up a private candle lit dinner by the water for us, they even baked a full size birthday cake with his name on it. It was beyond special. The spa treatments were amazing as well, I highly recommend them. My only complaint is the food is a bit pricy for Indian standards (ask the price first if you order off the menu), but compared to Western prices it is still less than what we would pay at home. But overall I was very happy with the large variety to choose from and the food quality.

10/10 Excellent

Bob, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very relaxing place to stay.
We stayed in one of the lakeside rooms, which was very nice. It was clean, comfortable and had a very nice view of the waterway. The restaurant serves very nice food and it manager was very helpful is explaining and suggesting very tasty meals. All of the staff are very helpful and professional. It has a few boats that we took out to explore the lake and waterways. We also used it as a base to visit the beach, since from our experience, the hotels on the cliffs and north of Varakala were expensive and very tacty.

10/10 Excellent

Mike, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Fantastic views from our room of the backwaters and the sunset. Room was spacious and comfortable although a little stuffy at times because of poor ventilation. The staff was very nice, professional and courteous.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Dee, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful location
Had a really good stay at this hotel. The views surrounding this resort were spectacular. I would recommend this hotel to my friends and family. Its a good place to get away from it all. The staff were very helpful and friendly. I would definitely stay here again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
food and traffic need to be improved
We had a nice stay in this hotel.Will definately come back again.Only thing to be improved is food and traffic. Food variety and traffic convenience is a bottleneck.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Must have a car and driver to see anything
The hotel was spotlessly clean and the staff were very helpful - but we were very upset when we arrived to be told that there was a compulsory 2000 rupees per person charge for the gala dinner of which we had no prior notification - and there was no other food available that night. the entertainment was extremely long winded and the food was not very good. however they describe themselves as a retreat - very appropriate. The surroundings are beautiful, the hotel is beautiful - but if you want to do anything other than enjoy the scenery - you really need a car - the place is very difficult to find and has no social entertainment at all. If this hotel provided a shuttle service to the town of Varkala it would be perfect - it is just too far out. Fantastic for meditation and total 'get away from everything' and everybody.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great pleasure to be there
Placed in the middle of nowhere, it takes a while to get there. Next city is approx 20 km away. Unless you are going for a Yoga or relax treatment for a week or more, it might not be the optimal place. Rooms are a bit pricy, but quality of food and related prices will compensate overall. Wonderful staff, very helpful and friendly.

8/10 Good

robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice place
It was a really nice place. Everything was good except I wished the restaurant had more selection. Also they don't have a liquor licence.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Ronald

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellen Food
Stayed 1 night in Mar 2023

10/10 Excellent

Tatjana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019

8/10 Good

Åsa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Mikael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
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