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Reviews of Hilton Quanzhou Riverside

4 out of 5
Hilton Quanzhou Riverside
999 Binjiang Road, Quanzhou, Fujian

Reviews

8.8

Excellent

Rating 10 - Excellent. 30 out of 56 reviews" "
Rating 8 - Good. 18 out of 56 reviews" "
Rating 6 - Okay. 6 out of 56 reviews" "
Rating 4 - Poor. 1 out of 56 reviews" "
Rating 2 - Terrible. 1 out of 56 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

James Chien

Business traveller
Liked: Room comfort
Disliked: Staff & service
5 star hotel with 2 star management
Very poorly managed, unprofessional. 5 star hotel with 2 star local Chinese management.
Stayed 3 nights in Aug 2023

8/10 Good

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were great, room was superb, inroom dining lousy, location OK, checkin took forever, checkout was fast, i did not like the stale tobacco smell, even my "non-smoking" room case with a smelly ash tray "just in case"
Stayed 2 nights in Jan 2022

6/10 Okay

Verified traveller

Business traveller, Travelled with partner
Liked: Staff & service, property conditions & facilities
We checked in and were given a room where the shower had an accumulation of hair and dirt from the previous guest.The maintenance is severely lacking ...there is virtually no monitoring of the housekeeping staff.The management offered apologies and changed our room...for a Hilton that should not be happening...especially when it is the most expensive hotel in this city
Stayed 3 nights in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with a wonderful staff. The room was comfortable. The breakfast was quite delicious.
Stayed 2 nights in Sep 2019

6/10 Okay

ashwin

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Stayed 3 nights in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, but nothing in surrounding
Stayed 1 night in Apr 2019
Response from zoey on 18 Apr 2019
Thank you for your recent stay at Hilton Quanzhou Riverside. I hope that our inspirational environment and unparalleled serviced helped to create memories that will last long after your time with us concluded. Thank you for your business, and I hope to see you again soon.

10/10 Excellent

veronica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lots of English channels!
At first i rated the location low, but after seeing downtown I was glad I stayed here. Away from the hustle bustle, it provided a really relaxing stay. It was easy to get a taxi and was 15 mins away from malls. Surprisingly, Jinjiang is very green with lots of flowering plants on the road so the drive is always pretty. The buffet dinner offering lots of seafood is spectacular. They have chefs who cook the seafood any way you want it, but also offers an option for you to cook it on your table with a hot pot of water. The gym is overlooking the Quanzhou River. Bedroom is big, has an office table, 2 lounging chairs, and TV has lots of English channels. Wifi is good, it provides access to google, viber and whatsapp, perfect for travellers. Concierge very efficient in arranging transport to Shaolin Temple.
Stayed 3 nights in Mar 2019
Response from Hotel Management on 25 Mar 2019
Dear guest, Thank you very much for staying with us and for sharing your experience . Your advice and feedback are extremely important to us as can only help us to further improve the customer experience. We look forward to welcome you back again to provide you a pleasant stay in the future. Thank you very much.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2019
Response from Hotel Management on 16 Jan 2019
Dear guest, Thank you for staying with us at Hilton Hotel, Quanzhou. Thank you very much for your experience sharing. We look forward to welcome you back again in the future.

10/10 Excellent

Krit, Bangkok

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Good experience. Hotel room is superb. We will stay at Hilton Quanzhou Riverside again next time.
Stayed 3 nights in Nov 2018
Response from Hotel Management on 14 Nov 2018
Dear guest, Thank you very much for staying with us and for sharing your experience . Your advice and feedback are extremely important to us as can only help us to further improve the customer experience. We look forward to welcome you back again to provide you a pleasant stay in the future. Thank you very much.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service
This place is very disgusting I found a cacaroch in my bedroom !!
Stayed 1 night in Nov 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful New Hotel
Beautiful hotel and friendly staff!
Stayed 1 night in Sep 2018
Response from Hotel Management on 25 Sept 2018
Dear guest, Thank you for staying with us at Hilton Hotel, Quanzhou. Thank you very much for your experience sharing. We look forward to welcome you back again in the future.

8/10 Good

Verified traveller

Family trip
Our stay was OK except for the breakfast. Staff needs more improvement / be more attentive and I hope they clean the table for the next guests. You can see the food stain from previous guests.
Stayed 2 nights in Aug 2018
Response from Management Team on 29 Aug 2018
Dear guest, Thank you very much for staying with us and for sharing your experience . Your advice and feedback are extremely important to us as can only help us to further improve the customer experience. We are very sorry to hear that you were dissatisfied with the breakfast.We already informed the F&B department, we will improve and do better. We look forward to welcome you back again to provide you a pleasant stay in the future. Thank you very much.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
impeccable
10/10 but not near shopping mall
Stayed 1 night in Aug 2018
Response from Queenie on 13 Aug 2018
Dear guest, Thank you for staying with us at Hilton Hotel, Quanzhou. Thank you very much for your experience sharing. We look forward to welcome you back again in the future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was very comfortable and had a nice view of the river area. Staff was friendly and helpful. Enjoyed the swimming pool and hot tub (take a swim cap). Only drawback is that being across the river and town area, you pretty have to rely on using a taxi to/from the subway and town. Despite that, would recommend if you want a quieter location.
Stayed 1 night in May 2018
Response from 泉州泉商希尔顿酒店 on 15 Jun 2018
Dear guest, thank you for choosing to stay with us and we hope you enjoyed your stay at Hilton Quanzhou Riverside. Should your travels bring you back to Quanzhou, we hope you will stay with us again.

8/10 Good

Elaine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel choice for Business Travelers!
This is a new hotel in the area and our vendor suggested this hotel. It was beautiful and well kept. More staff members needs to learn and speak English if this will become a hub for international travelers. The hotel was exceptionally clean, comfortable and housekeeping does an amazing job. I would definitely stay there again.
Response from Queeny on 8 Apr 2018
Dear guest, thank you for taking the time to write a review about your recent stay in Hilton Quanzhou Riverside. We appreciate your feedback, and hope you will stay with us again.

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel. Excellent concierge service.
Great hotel within easy reach of Quanzhou center (via taxi). Hotel is located the other side of the river to the city centre, but frequent taxis make it a good base for exploring. One point to bear in mind - if you venture out to other near-by centres, taxis are virtually all summoned by Chinese app called DiDi. Chinese language entry only. Room was fantastic!
Stayed 3 nights in Mar 2018
Response from Queeny on 16 Mar 2018
Dear guest, thank you for taking the time to write a review about your recent stay in Hilton Quanzhou Riverside. We appreciate your feedback, and hope you will stay with us next time when you in Quanzhou.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Brand New Hilton
One of my best stays in China. This Hilton is BRAND NEW. Rooms and facilities were immaculate. Great breakfast spread and excellent service from reception and the concierge. Shower water pressure good and internet fast. Room temperature comfortable. Will definitely be returning!
Stayed 1 night in Nov 2017
Dear guest, thanks for your recognition. Should your travels bring you back to Quanzhou, we hope you will stay with us again.

10/10 Excellent

Ricker

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place
I arrived late in the evening, and they moved quickly to check me in and make sure I had everything I needed. Will stay there again
Stayed 1 night in Jun 2017
Thank you for choosing to stay with us and we are glad to know that you enjoyed your stay at Hilton Quanzhou Riverside. Should your travels bring you back to Quanzhou, we hope you will stay with us again.

8/10 Good

Nobody

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New, but like many years old
1. Difficult to find main entrance, and way around 2. Terrible water patches at entrance 3. Three checking in at the same time, two got "upgraded"....except me 4. Amenities inside room never got replenished 5. Generally still acceptable, hotel being just officially opened same day I checked in
Response from PR manager on 8 May 2017
Dear customer, thank you for your feedback. We apologize for the problems you encountered during your stay.We have reported the addressed issues with related departments. We assure you that if you give us another opportunity, you won't be disappointed in the future.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

10/10 Excellent

Yuk Ling

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
地點方便回家探親，酒店很整潔及舒適，早餐品種很多，員工服務態度很友善，下次還會入住這家酒店。
Stayed 4 nights in Aug 2023

6/10 Okay

HSIN-HUNG

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

10/10 Excellent

ChunChieh

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in May 2023

10/10 Excellent

WEN HSIANG

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
好酒店
很好的飯店 非常值得去住 就是早餐不要另外收費就好
Stayed 4 nights in Mar 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
可以有SPA 想紓壓阿
Stayed 3 nights in Dec 2019

10/10 Excellent

Alli

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2019

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019

8/10 Good

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
GOOD FOR OVERALL AND THE STAFF IS VERY HELPFUL FOR ALL, JUST THE ROUTE INSTRUCTION ARE NOT VERY CLEAR FOR HOW TO GET TO HOTEL FRONT ENTRY.
Stayed 2 nights in Aug 2019

10/10 Excellent

TenmyChon

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
VERY CLEAR AND ALL PERSON WORKING THERE ARE NICE:)
Stayed 2 nights in Aug 2019

6/10 Okay

Verified traveller

Business traveller
Liked: Amenities
ホテルは郊外にあり周りに少し飲食店はあるものの便利ではない。施設、サービスは平均点。リバーサイドの景色は期待しないで。
Stayed 3 nights in Jul 2019

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Difícilmente podría mencionar algo que mejorar
Todo excelente. Hotel de lujo por precio cómodo. Buen desayuno habitación cómoda y limpia. Todo fue impecable!
Stayed 3 nights in Jul 2019

10/10 Excellent

xinxin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
酒店服务态度非常好，卫生也很干净。房间设施也很新，住的非常满意。
Stayed 1 night in Jul 2019

8/10 Good

Emily

Liked: Cleanliness, staff & service, property conditions & facilities
房间大舒适，早餐品质和质量需提高
总体酒店不错，工作人员有礼热情（除了早餐那里），位置安静，房间空间大，舒适。就是淋浴间的水龙头把手设计缺陷，有向酒店人员反应，希望后续有跟进。早餐如果按照95一位的收费确实很一般，品种少（可能因为住客不多，9点左右很多盘子已经没有食物也没有再添加进去）
Stayed 1 night in May 2019

8/10 Good

Ngat

Liked: Staff & service, property conditions & facilities, room comfort
服务人员态度很好，但是房间里有蚊子
Stayed 1 night in Apr 2019

10/10 Excellent

Wing

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019
Response from zoey on 28 Apr 2019
Dear guest, Thank you very much for staying with us and for sharing your experience . Your advice and feedback are extremely important to us as can only help us to further improve the customer experience. We look forward to welcome you back again to provide you a pleasant stay in the future. Thank you very much.

6/10 Okay

SHU CHUAN

Stayed 2 nights in Mar 2019
Response from Hotel Management on 5 Mar 2019
Dear guest, Thank you very much for staying with us and for sharing your experience . Your advice and feedback are extremely important to us as can only help us to further improve the customer experience. We look forward to welcome you back again to provide you a pleasant stay in the future. Thank you very much.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel, from interior, to food, to staff friendlyness.
Stayed 1 night in Jan 2019
Response from Hotel Management on 25 Jan 2019
Dear guest, Thank you for staying with us at Hilton Hotel, Quanzhou. We are very happy to learn that you were satisfied with breakfast and thank you very much for your experience sharing. We look forward to welcome you back again in the future.

6/10 Okay

Pui Sin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
好偏遠的地方，周邊環境都是爛尾樓，更不要說有什麼商場食肆
早上自助餐竟然要對一個六歲的孩子要收費RMB75,有點過份
Stayed 2 nights in Nov 2018
Response from Hotel Management on 7 Nov 2018
尊敬的客人，您好。我们诚挚地感谢您选择下榻泉州泉商希尔顿酒店并与我们分享您的入住体验，您的意见和建议对我们十分重要。非常抱歉的得知您的体验并不完美，关于早餐儿童收费标准问题的反馈，酒店管理层十分重视。我们会与餐饮部沟通完善并加强员工培训，致力于为您提供更为舒适的入住与用餐环境， 期待您的再次光临。

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious hotel and courteous staff. I may consider to stay at this hotel next time.
Stayed 2 nights in Oct 2018
Response from Hotel Management on 29 Oct 2018
Dear guest, Thank you very much for staying with us and for sharing your experience . Your advice and feedback are extremely important to us as can only help us to further improve the customer experience. We look forward to welcome you back again to provide you a pleasant stay in the future. Thank you very much.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ロケーションは不便です。
ホテルの内容は快適で全体的に満足でしたが、ロケーションが不便です。タクシーを手配しないとどうしようもないと思います。 その点が問題なければ非常に良いホテルです。
Stayed 3 nights in Oct 2018
Response from Hotel Management on 31 Oct 2018
親愛なる客、私たちと一緒にあなたの経験を共有するために非常に感謝します。お客様のアドバイスやフィードバックは非常に我々だけでなく、顧客の経験を改善するために役立つことができる重要です。我々は、将来的にあなたに快適な滞在を提供するために再びあなたを歓迎することを楽しみにしています。どうもありがとう。

8/10 Good

CHUNWEI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
不錯的住宿體驗
親切的服務態度，服務人員專業且主動積極 寬敞舒適的大廳與公共空間環境 位於河岸邊景色視野寬廣 地理位置周邊環境距離商場、主要交通都需要車輛接駁，便利性較為不佳
Stayed 2 nights in Jun 2018
Response from vicky on 13 Jun 2018
您好。感谢您对泉州泉商希尔顿酒店的评价，希望您在此度过了美妙的时光。酒店到市中心约5分钟车程，到机场约20分钟车程，交通十分便捷。欢迎您下次再次入住泉州泉商希尔顿酒店，体会我们细致入微的贴心服务。

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
不錯的酒店
酒店很靚，裝修很大體，房內空間很大，但附近沒有食市,地點不算太方便，出入需要有私家車。酒店員工態度很好，很有禮貌。
Stayed 2 nights in Mar 2018
Response from Queeny on 28 Mar 2018
尊敬的客人，您好。感谢您选择泉州泉商希尔顿酒店，希望您在此度过了美妙的时光。酒店步行可达周边购物超市，可满足您的日常需求。酒店到市中心约5分钟车程，到机场约20分钟车程，交通十分便捷。欢迎您下次再次入住泉州泉商希尔顿酒店，体会我们细致入微的贴心服务。

8/10 Good

jinxiang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good experience
Service is great
Response from Kathy Yan on 26 Feb 2018
Dear guest, thank you for choosing to stay with us and we are glad to know that you enjoyed your stay at Hilton Quanzhou Riverside. Should your travels bring you back to Quanzhou, we hope you will stay with us again.

10/10 Excellent

Yau Fat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2018
Response from Management Team on 29 Jan 2018
Dear Guest, thank you for taking the time to write a review about your recent stay at our hotel. We appreciate your feedback. We hope you will consider staying with us the next time you are Quanzhou.

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
環境不俗，但價錢比同級略貴，面向江景景色不錯，交通幾方便。 房間面積比預期細，職員態度一般，酒店內飲食選擇有待提高。 酒店附近觀光景點不足，但以商務酒店作賣點，無可厚非，但仍有改善空間。
Stayed 3 nights in Dec 2017
Response from 泉州泉商希尔顿酒店市场传讯部 on 24 Jan 2018
尊敬的客人，您好。感谢您对泉州泉商希尔顿酒店的赞许与喜爱，希望您在此度过了美妙的时光。欢迎您下次再次入住泉州泉商希尔顿酒店，体会我们细致入微的贴心服务。

8/10 Good

Kare

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brand new hotel. But there’s really nothing around ( just Chinese small shops and restaurants where nobody speaks English).
Stayed 3 nights in Dec 2017
Dear guest, thanks for your recognition. Kindly note that Hilton Quanzhou Riverside provides 3 reataurants and bars with Western and Asian cuisines. You can ask our staff for help if you have any question. Should your travels bring you back to Quanzhou, we hope you will stay with us again.

10/10 Excellent

Yuet Sung Candy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2017
Response from 泉州泉商希尔顿酒店管理团队 on 22 Jan 2018
尊敬的客人，您好。感谢您对泉州泉商希尔顿酒店的赞许与喜爱，希望您在此度过了美妙的时光。欢迎您下次再次入住泉州泉商希尔顿酒店，体会我们细致入微的贴心服务。