Qelëz Holidays from £143

First, this is no a traditional hotel. It’s two floors of a dirty old apartment building. You enter via door code next to several trash cans and walk up two flights of stairs to an elevator to the third floor reception, which is only open 8am-3pm. Staff was helpful providing after hours access via WhatsApp chat. The room was fortunately cleaner and brighter than the stairway and corridor, which stank of cigarette smoke, with modern finishes. However, the air conditioning did not work and since there’s no on-site staff, it was not addressed until the following day. Additionally, the best was among the oldest, least comfortable my wife or I have ever tried to sleep on. Lots of corridor noise throughout the night. We ended up departing after only one night into our three night stay so we could better sleep.

Horrible checkin / checkout... Would never stay there again...Double charged me entire stay and still fighting to get someone to refund 2nd one that is so clearly a duplicate for same stay....

Great hotel in a perfect location!

The Hotel Splendide is a fantastic hotel with extremely attentive staff who made great suggestions about restaurants and sightseeing events. The hotel is located in a terrific neighborhood- a quiet street next to the Borghese Gardens . The room we had was beautiful, big and extremely clean. It had a terrific bathroom with an amazing shower. The housecleaning staff were wonderful and came for a daily cleaning and again for an evening turndown service. The roof top garden and bar has magnificent views and it was a joy to be able to sit up there and enjoy a beautiful sunset view. We were extremely happy with our stay and will stay there again when we next visit Rome.

The managers need complete retraining or higher managers that are way more capable in dealing with customers and not fighting and arguing with them and telling them they’re wrong