Pylesville Holidays from £741

Did not get our king size bed. Tv no good channels.

Pretty nice place! The staff felt a little rude and lol, the lift never arrives!! And it was unfortunate for us that the rfid detector to open the door stopped working randomly because of a battery problem and we had to go up and down multiple times thinking it was a key problem.

Gorgeous hotel and room. Great location. Very intimate and quiet. Front desk and doormen were always friendly.

Property is clean but well overdue for updates. The room was old and dated. It had a broken bathroom vanity and our AC was barely working. AC required multiple resets to get it to blow cold air, it was extremely loud when it turned on, and required to be reset multiple times throughout our 3 nights there. When informed of the poorly working AC, staff offered very minimal solutions. No on was on site to fix the issue, no room change offered and no compensation offered. No follow up was done with us to ensure that the issue had been fixed after we informed them we were able to reset our AC ourselves. Would definitely not stay again.

the valet, door and desk attendants, and the housekeeping staff are all so incredibly kind!! the hotel itself is very beautiful and well kept. the bathroom was overall clean, however i couldn’t help but notice yellow buildup in some harder to reach places on the shower floor. the breakfast food and drinks are very good, however the wait staff isn’t the kindest. there was a private event happening in the hotel during our stay, so some of the amenities that were advertised by email after booking weren’t available (restaurant closed off for dinner, asked to leave the gym area to make room for a private fitness class, etc). all that said, the location is unbeatable and the vibe was great!