Title: Holiday Inn Alpensia Pyeongchang Suites by IHG Reviews, Deals & Photos 2025 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Holiday Inn Alpensia Pyeongchang Suites by IHG Family-friendly ski hotel with bar/lounge ![Exterior](https://images.trvl-media.com/lodging/3000000/2860000/2853900/2853862/3e8b1ac6.jpg?impolicy=resizecrop&rw=598&ra=fit) ![1 bedroom, in-room safe, individually decorated, iron/ironing board](https://images.trvl-media.com/lodging/3000000/2860000/2853900/2853862/e0fc10c8.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Restaurant](https://images.trvl-media.com/lodging/3000000/2860000/2853900/2853862/d457bba6.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Pool](https://images.trvl-media.com/lodging/3000000/2860000/2853900/2853862/de2038e1.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Property amenity](https://images.trvl-media.com/lodging/3000000/2860000/2853900/2853862/63f1a3c7.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Located near Alpensia Ski Resort, Holiday Inn Alpensia Pyeongchang Suites offers garden views and golf course access. Enjoy downhill skiing with on-site passes and equipment rentals. Practical dry cleaning and laundry services are available for post-adventure convenience. 8.6 Excellent ## Popular amenities - Bar - Gym - 24/7 front desk - Kitchen - Laundry - Air conditioning £62 includes taxes & fees 22 Oct - 23 Oct ## Room options ### Check availability for these dates Tonight [Oct 16 - Oct 17](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-16&endDate=2025-10-17&selected=2853862&PinnedHotelID=2853862&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-16&endDate=2025-10-17&selected=2853862&PinnedHotelID=2853862&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Oct 17 - Oct 18](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-17&endDate=2025-10-18&selected=2853862&PinnedHotelID=2853862&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-17&endDate=2025-10-18&selected=2853862&PinnedHotelID=2853862&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Oct 17 - Oct 19](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=2853862&PinnedHotelID=2853862&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=2853862&PinnedHotelID=2853862&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Oct 24 - Oct 26](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-24&endDate=2025-10-26&selected=2853862&PinnedHotelID=2853862&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-24&endDate=2025-10-26&selected=2853862&PinnedHotelID=2853862&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds 3+ beds Showing 12 of 12 rooms ![Standard Room - If you chose Breakfast, it is for 2 guests,Random assignment of bed | 1 bedroom, in-room safe, individually decorated, iron/ironing board](https://images.trvl-media.com/lodging/3000000/2860000/2853900/2853862/372505a7.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room - If you chose Breakfast, it is for 2 guests,Random assignment of bed 8.0 Very good 1 review ### Highlights Balcony Separate dining area Separate sitting area Individually decorated Air conditioning Heating Kitchen Full-sized fridge/freezer - Sleeps 2 - 1 Queen Bed OR 1 Single Futon ![1 bedroom, in-room safe, individually decorated, iron/ironing board](https://images.trvl-media.com/lodging/3000000/2860000/2853900/2853862/b1e879fe.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite, 3 Bedrooms (1 additional Ondol Bed) ### Highlights Balcony Separate dining area Separate sitting area Individually decorated Air conditioning Heating Kitchen Full-sized fridge/freezer - 3 bedrooms - Sleeps 7 - 2 Queen Beds ![1 bedroom, in-room safe, individually decorated, iron/ironing board](https://images.trvl-media.com/lodging/3000000/2860000/2853900/2853862/b1e879fe.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite, 3 Bedrooms (1 additional Ondol Bed) ### Highlights Balcony Separate dining area Separate sitting area Individually decorated Air conditioning Heating Kitchen Full-sized fridge/freezer - 3 bedrooms - Sleeps 7 - 1 Queen Bed and 2 Single Beds ![1 bedroom, in-room safe, individually decorated, iron/ironing board](https://images.trvl-media.com/lodging/3000000/2860000/2853900/2853862/b1e879fe.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite, 2 Bedrooms (1 additional Ondol Bed) 9.4 Exceptional 3 reviews ### Highlights Balcony Separate dining area Separate sitting area Individually decorated Air conditioning Heating Kitchen Full-sized fridge/freezer - 2 bedrooms - Sleeps 5 - 1 Queen Bed ![Flat-screen TV](https://images.trvl-media.com/lodging/3000000/2860000/2853900/2853862/9c928ae0.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite, 1 Bedroom 8.0 Very good 1 review ### Highlights Balcony Separate dining area Separate sitting area Individually decorated Air conditioning Heating Kitchen Full-sized fridge/freezer - 1 bedroom - Sleeps 3 - 1 Queen Futon ![1 bedroom, in-room safe, individually decorated, iron/ironing board](https://images.trvl-media.com/lodging/3000000/2860000/2853900/2853862/b36f363c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite, 1 Bedroom 8.0 Very good 1 review ### Highlights Balcony Separate dining area Separate sitting area Individually decorated Air conditioning Heating Kitchen Full-sized fridge/freezer - 1 bedroom - Sleeps 3 - 1 Queen Bed ![1 bedroom, in-room safe, individually decorated, iron/ironing board](https://images.trvl-media.com/lodging/3000000/2860000/2853900/2853862/fa5b32a4.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite, 1 Bedroom, Accessible 10.0 Exceptional 1 review ### Highlights Balcony Separate dining area Separate sitting area Individually decorated Air conditioning Heating Kitchen Full-sized fridge/freezer - 1 bedroom - Sleeps 3 - 1 Queen Bed ![1 bedroom, in-room safe, individually decorated, iron/ironing board](https://images.trvl-media.com/lodging/3000000/2860000/2853900/2853862/b1e879fe.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite, 2 Bedrooms (1 additional Ondol Bed) ### Highlights Balcony Separate dining area Separate sitting area Individually decorated Air conditioning Heating Kitchen Full-sized fridge/freezer - 2 bedrooms - Sleeps 5 - 1 King Bed ![1 bedroom, in-room safe, individually decorated, iron/ironing board](https://images.trvl-media.com/lodging/3000000/2860000/2853900/2853862/93f7732d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite, 2 Bedrooms (2 Ondol Beds) 7.6 Good 4 reviews ### Highlights Balcony Separate dining area Separate sitting area Individually decorated Air conditioning Heating Kitchen Full-sized fridge/freezer - 2 bedrooms - Sleeps 5 - 2 Queen Futons ![1 bedroom, in-room safe, individually decorated, iron/ironing board](https://images.trvl-media.com/lodging/3000000/2860000/2853900/2853862/b1e879fe.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite, 2 Bedrooms (1 additional Ondol Bed) 8.0 Very good 4 reviews ### Highlights Balcony Separate dining area Separate sitting area Individually decorated Air conditioning Heating Kitchen Full-sized fridge/freezer - 2 bedrooms - Sleeps 5 - 1 Queen Bed ![1 bedroom, in-room safe, individually decorated, iron/ironing board](https://images.trvl-media.com/lodging/3000000/2860000/2853900/2853862/2dc08391.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite, 1 Bedroom (Pet Friendly) 8.0 Very good 1 review ### Highlights Balcony Separate dining area Separate sitting area Individually decorated Air conditioning Heating Kitchen Full-sized fridge/freezer - 2 bedrooms - Sleeps 3 - 1 Queen Bed ![1 bedroom, in-room safe, individually decorated, iron/ironing board](https://images.trvl-media.com/lodging/3000000/2860000/2853900/2853862/2dc08391.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite, 2 Bedrooms (1 additional Ondol Bed Pet Friendly) ### Highlights Balcony Separate dining area Separate sitting area Individually decorated Air conditioning Heating Kitchen Full-sized fridge/freezer - 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[Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FPyeongchang-Hotels-Holiday-Inn-Alpensia-Pyeongchang-Suites.h2853862.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FPyeongchang-Hotels-Holiday-Inn-Alpensia-Pyeongchang-Suites.h2853862.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C37.65884%2C128.66971&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=Vjq81-RfkQjAxTk8Mb-GWJ2Kxms=) 225-3 Yongsan-Ri, Daegwallyeong, Pyeongchang, Gangwon, 232-952 #### What's nearby - Alpensia Ski Resort - 4 min walk - 0.3 miles - Ocean 700 - 11 min walk - 0.6 miles - Yongpyeong Water Park - 4 min drive - 1.9 miles - Yongpyong Ski Resort - 5 min drive - 2.1 miles - Alpensia Ski Jumping Stadium - 6 min drive - 2.0 miles #### Getting around - PyeongChang Station - 31 min drive - Seoul (ICN-Incheon Intl.) - 171 min drive #### Restaurants - ‪Oxy Lounge - ‬1 min walk - ‪하설채 - ‬4 min drive - ‪Farmers Kitchen - ‬12 min walk - ‪알펜시아 700 스타트하우스 - ‬10 min walk - ‪모두랑 한우마을 - ‬5 min drive ## About this property ### Holiday Inn Alpensia Pyeongchang Suites by IHG Upscale family-friendly hotel near Alpensia Ski Resort You can look forward to an adjacent golf course, a corner/local shop and a garden at Holiday Inn Alpensia Pyeongchang Suites by IHG. Skiers and snowboarders can spend time on the slopes at this hotel, which offers downhill skiing, ski passes and ski equipment hire. For some rest and relaxation, visit the sauna. Stay connected with free in-room WiFi, and guests can find other amenities, such as a playground and dry cleaning/laundry services. You'll also enjoy the following perks during your stay: - Free self-parking - Limo/town car service, a water park (surcharge) and a billiards/pool table - A front desk safe, multilingual staff and concierge services Room features All 419 individually decorated rooms feature comforts such as air conditioning and separate sitting areas, in addition to amenities such as free WiFi and safes. More conveniences in all rooms include: - Bathrooms with shower/bath combinations and hairdryers - Flat-screen TVs with cable channels - Balconies, separate sitting areas and separate dining areas ## Similar properties ![Exterior](https://images.trvl-media.com/lodging/4000000/3120000/3114400/3114314/9c3208db.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### InterContinental Pyeongchang Resort Alpensia by IHG Pyeongchang - Parking included - Free WiFi - Restaurant - Air conditioning 9.0 Wonderful 1,002 reviews £90 includes taxes & fees 2 Nov - 3 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-02&endDate=2025-11-03&selected=3114314&PinnedHotelID=3114314&HadPinnedHotel=true®ionId=-1&adults=2) ![View from property](https://images.trvl-media.com/lodging/5000000/4160000/4153600/4153509/e74efa20.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Holiday Inn Resort Alpensia Pyeongchang by IHG Pyeongchang - Parking included - Free WiFi - Restaurant - Breakfast available 9.0 Wonderful 1,000 reviews £67 includes taxes & fees 27 Oct - 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Parking included - Free WiFi - Restaurant - Air conditioning 8.2 Very good 15 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-30&endDate=2025-10-31&selected=23385283&PinnedHotelID=23385283&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi and wired internet - Available in some public areas: Free WiFi ### Parking and transport - Limo/town car service - Free self parking on site - Wheelchair-accessible parking available ### Food and drink - A bar/lounge ### Things to do - 18-hole adjacent golf course - Billiards/pool table - Downhill skiing - Gym - Playground - Sauna - Ski equipment rentals - Ski lessons - Ski passes - Ski storage - Water park - Waterslide ### Family friendly - Grocery/convenience store - In-room full-sized refrigerator/freezer - In-room kitchen - In-room microwave - Playground - Separate in-room dining area - Water park (surcharge) - Waterslide ### Conveniences - 24-hour front desk - ATM - Gift shop/newsstand - Grocery/convenience store - Luggage storage - Safe at front desk ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (limited availability) - Multilingual staff - Tour and ticket assistance ### Business services - Meeting rooms ### Outdoors - Garden - In the mountains ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Wheelchair-accessible parking - Wheelchair-accessible path of travel ### More - 7 floors - Ballroom - Smoke-free property ## Room amenities ### Bedroom - Bedsheets provided ### Bathroom - Hair dryer - Shower/bathtub combination - Slippers - Towels provided ### Entertainment - Flat-screen TV with cable channels ### Food and drink - Cookware, dishware, and utensils - Electric kettle - Full-sized refrigerator/freezer - Hob - Kitchen - Microwave - Separate dining area ### More - Air conditioning - Heating - Individual decor - Iron/ironing board - Phone - Safe - Separate sitting area ## Policies ### Check-in Check-in time starts at 3 PM Minimum check-in age - 18 ### Check-out Check-out before 11 AM ### Special check-in instructions Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property This property doesn't offer after-hours check-in To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests. Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests. ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children are welcome Rollaway/extra beds are not available. Cots (infant beds) are not available ### Payment types at the property ## Important information ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted Safety features at this property include a smoke detector This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG) Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention Reservations are required for golf tee times; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation ### National rating For the benefit of our customers, we have provided a rating based on our ratings system. ### Property is also known as Alpensia Holiday Inn Suites Alpensia Pyeongchang Suites Holiday Inn Alpensia Pyeongchang Suites Holiday Inn Alpensia Suites Holiday Inn Alpensia Suites Hotel Holiday Inn Alpensia Suites Hotel Pyeongchang Holiday Inn Pyeongchang Holiday Inn Pyeongchang Alpensia Holiday Inn Suites Alpensia Pyeongchang Holiday Inn Holiday Inn Alpensia Pyeongchang Suites Hotel Daegwallyeong Holiday Inn Alpensia Pyeongchang Suites Hotel Holiday Inn Alpensia Pyeongchang Suites Daegwallyeong ## Frequently asked questions ### Is Holiday Inn Alpensia Pyeongchang Suites by IHG pet-friendly? > No, pets are not allowed at this property. ### How much does it cost to stay at Holiday Inn Alpensia Pyeongchang Suites by IHG? > As of 16 Oct 2025, prices found for a 1-night stay for 2 adults at Holiday Inn Alpensia Pyeongchang Suites by IHG on 22 Oct 2025 start from £61.83, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.co.uk/Pyeongchang-Hotels-Holiday-Inn-Alpensia-Pyeongchang-Suites.h2853862.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### How much is parking at Holiday Inn Alpensia Pyeongchang Suites by IHG? > Self-parking is free at this property. ### What time is check-in at Holiday Inn Alpensia Pyeongchang Suites by IHG? > Check-in begins at 3 PM. After-hours check-in is not available. ### What time is check-out at Holiday Inn Alpensia Pyeongchang Suites by IHG? > Checkout is at 11 AM. ### Where is Holiday Inn Alpensia Pyeongchang Suites by IHG located? > Conveniently located near the ski slopes, this Pyeongchang hotel is situated in the mountains within 2 miles (3 km) of Alpensia Ski Resort, Alpensia Ski Jumping Stadium and Ocean 700. Yongpyong Ski Resort is 2.4 mi (3.8 km) away. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Holiday Inn Alpensia Pyeongchang Suites by IHG Reviews 8.6 ### Excellent All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) 10 - Excellent 394 8 - Good 247 6 - Okay 71 4 - Poor 33 2 - Terrible 32 ### 8.2/10 Cleanliness ### 8.4/10 Staff & service ### 8.0/10 Amenities ### 8.2/10 Property conditions & facilities ### 8.6/10 Eco-friendliness ### 10/10 Excellent #### Jérôme 26 Jun 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities A comfortable hotel in the Alpensia ski resort. ##### Jérôme Stayed 3 nights in Jun 2024 ### 8/10 Good #### Verified traveller 24 Dec 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Perfect location for family ski vacation. Great value for money ![](https://a.travel-assets.com/ugc/hotel-reviews/E4DE8544DA68673E98AF009C733760C5A2E6892A1671872852388.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Verified traveller Stayed 4 nights in Dec 2022 ### 10/10 Excellent #### Ming Che, Taipei City 2 Mar 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities 非常適合全家大小的飯店。吃喝玩樂都非常方便。我們兩個小孩（5歲和3歲）都玩得很開心。有機會一定會再回來。 Great hotel for family with children. Everything is within 2-3 min walking distance. Our children (age 5 and 3) had a wonderful time. ##### Ming Che Stayed 4 nights in Jan 2023 ### 8/10 Good #### Kwok Hung 22 Feb 2024 Liked: Cleanliness, property conditions & facilities, room comfort We booked a suite. The living room and two bedrooms are spacious and neat. Full Kitchen with complete set of utensils allowed us to enjoy cooking. The bed is clean and cozy. My daughter just loved it. ##### Kwok Hung Stayed 3 nights in Feb 2024 ### 10/10 Excellent #### heewon 25 Jan 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Good ##### heewon Stayed 4 nights in Dec 2023 ### 2/10 Terrible #### Wung 3 Jan 2025 Liked: Staff & service Disliked: Cleanliness, property conditions & facilities, room comfort #### Pubic hair and mysterious stains After a long day of skiing, we returned to the hotel and found a mysterious strand of a short and permed hair or what I can assume as a pubic hair stuck to the blanket. To spice things up further, we managed to find no less than 3 separate stains on the same blanket and we really didn’t want to guess the nature of these marks. Our 12 year old boy inquisitively asked “Did someone have sex here?”. We tried get our well-deserved rest, trying hard to not imagine who and what happened before our check-in. May our soul rest in peace. ##### Wung Stayed 2 nights in Dec 2024 ### 6/10 Okay #### Caelan 1 Feb 2023 Liked: Cleanliness, staff & service, property conditions & facilities Disliked: Amenities Its quite disappointing that no bath towels are provided even when requested. Was expecting a certain amenities standards under IHG Hotels. Overall its was a lovely stay and would come back again. ##### Caelan Stayed 2 nights in Jan 2023 ### 10/10 Excellent #### Chun Ting 2 Feb 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities spacious suite with cooking area, balcony and a living room. also with a shoe cabinet at the door for the wet n stinky snow boots and gloves. beanies etc. ##### Chun Ting ### 6/10 Okay #### Stacey 23 Jan 2024 Disliked: Cleanliness, staff & service, property conditions & facilities #### Not as advertised The suites are not the same Holiday Inn that is advertised on Hotels.com. The Holiday Inn hotel is a separate entity The photos are of the hotel. The suites have a different check in. They are very basic. Our suite was large but paint and wallpaper was peeling with stains and a burn in the couch. Other than that the room was clean with The water park/pool is near the ski area but not part of the hotel, it is not included in the price. There are many good restaurants in the Alpensia village. The closest supermarket is in Pyeongchang. ##### Stacey Stayed 5 nights in Jan 2024 ### 2/10 Terrible #### Chong 28 Feb 2024 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### we felt cheated and like living in hell . me and my family had a very very bad experience, we booked two queen beds but only given one queen bed for 3 adults and 2 children. 3 other family members had to sleep on the floor with an inch thick matress.We asked them to change to another room with 2 queen beds as booked, we were told that they never have room with two queenbeds.We have to drag 4 big luggage and 4 small luggage by ourselves in the slippery snow ground with two young travellers. My daughter and her two young children age 4 & 7 was falling ill due to sleeping on an uncomfortable thin matress in a (-7degrees Celsius) temperature, suffering from sleepness night. no one come in to clean the rubbish., we have to clear the rubbish bin upon check out if not we have pay a heavy fine. upon checking out i was talking to the manager (Mr Kwan Yong Sam ) about the situation of our stay and our experience, he shows no mercy and refused to listen and said that Hotels.com booked for us a deluxe room with only one bed for 3 adutls only., i showed him the printed confirmation of 2 queen beds he said it means to bed rooms not 2 queen beds, he refused to understand and not interested to read or understand. He kept twisting his words to protect himselves. His was very rude and he spoke loudly and he was shouting at me. I have been in the travel industry for 25 years and this is the 1st time i lost my cool and he crated a scene and cause embarasement. Mr Kwan told me that this is Hotles.com mistake. Can some one explain. ![an inch thick matress, is more like comforter ](https://a.travel-assets.com/ugc/hotel-reviews/E3206A3F8807D1BF53BBBBEB782D502F98B2D1C61709021940127.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![an inch thick matress on the floor](https://a.travel-assets.com/ugc/hotel-reviews/9CEAD70719E851A62C86514C64E5BF251BC179F21709022027698.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![a small pillow that could hardly hold a head.](https://a.travel-assets.com/ugc/hotel-reviews/3CD78FCEA320306776BCFEBA24AEE2CFF78CEF6B1709022095139.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![.my grand daughter was sick and vomited on the matress, they wanted to charge us 15000 won for per matress.](https://a.travel-assets.com/ugc/hotel-reviews/CB40EFE7E680CE39A31B3C2EBB92DB6907F3358C1709022143667.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Chong Stayed 3 nights in Feb 2024 ### 10/10 Excellent #### Yongmook 31 Aug 2025 ##### Yongmook Stayed 3 nights in Aug 2025 ### 8/10 Good #### heeyoung 12 Aug 2025 Liked: Staff & service Disliked: Cleanliness ##### heeyoung Stayed 2 nights in Aug 2025 ### 10/10 Excellent #### Naomasa 11 Aug 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities 床に布団を敷くタイプの寝室付きの部屋に宿泊させてもらいました。どの部屋も余裕のある作りで、荷物が多かった私達も快適に過ごせました。布団も清潔で、家族全員熟睡しました。 リゾート内の各棟1階には韓国料理を中心とした飲食店やカフェがあり、歩いているだけでも楽しいです。何よりも、ゲレンデを利用した夏のアトラクション（ミニバギー・リュージュ・タイヤ型のそりでのゲレンデ滑降）で子どもが楽しめたのが良かったです。 ##### Naomasa Stayed 1 night in Aug 2025 ### 6/10 Okay #### SANGWOOK 5 Aug 2025 ##### SANGWOOK Stayed 4 nights in Jul 2025 ### 10/10 Excellent #### YONGHEE 15 Jul 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### YONGHEE Stayed 1 night in Jul 2025 ### 6/10 Okay #### Kihyeok 7 Jul 2025 ##### Kihyeok Stayed 1 night in Jul 2025 ### 4/10 Poor #### seong min 1 Jul 2025 Disliked: Cleanliness, property conditions & facilities, room comfort ##### seong min Stayed 1 night in Jun 2025 ### 10/10 Excellent #### DUSIK 22 Jun 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort 좋은 자연환경에서 편안한 휴삭을 즐겼어요 ##### DUSIK Stayed 1 night in Jun 2025 ### 8/10 Good #### HAN SANG 2 Jun 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort 방이 넓고 신속한 체크인. ##### HAN SANG Stayed 1 night in May 2025 ### 10/10 Excellent #### hyungwoo 7 May 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### hyungwoo Stayed 1 night in Apr 2025 ### 2/10 Terrible #### MinGyu 7 Mar 2025 ##### MinGyu Stayed 2 nights in Mar 2025 ### 10/10 Excellent #### SeungWook 22 Feb 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### SeungWook Stayed 2 nights in Jan 2025 ### 10/10 Excellent #### Jeehye 19 Feb 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort 방도 넓고 서비스도 좋고 단체인원이 숙박했는데 너무 편하게 좋은 시간 보냈습니다 :) ##### Jeehye Stayed 1 night in Feb 2025 ### 10/10 Excellent #### Dongwon 17 Feb 2025 ##### Dongwon Stayed 2 nights in Feb 2025 ### 8/10 Good #### DGIST 15 Feb 2025 Liked: Cleanliness, staff & service, room comfort ##### DGIST Stayed 3 nights in Feb 2025 ## Expedia's Latest Trends ### Hotels > [Hotels in Fairbanks](https://www.expedia.co.uk/Fairbanks-Hotels.d1190.Travel-Guide-Hotels) > > [White](https://www.expedia.co.uk/Rome-Hotels-Hotel-White.h24640.Hotel-Information) > > [Hotels with Waterpark in Hungary](https://www.expedia.co.uk/Destinations-In-Hungary-Waterpark-Hotel.0-0-d78-twaterparkhotel.Hotel-Filter-Destinations) > > [Spa Hotels in Henley-on-Thames](https://www.expedia.co.uk/Henley-On-Thames-Hotels-Spa-Hotels.0-0-d182544-tSpaHotels.Travel-Guide-Filter-Hotels) > > [Beach Resorts & Hotels in Albania](https://www.expedia.co.uk/Destinations-In-Albania-Beach-Hotels.0-0-d2-tBeachHotels.Hotel-Filter-Destinations) > > [Tigmi](https://www.expedia.co.uk/Marrakech-Hotels-Tigmi.h2894008.Hotel-Information) > > [MUSEUM HOTEL - 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