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"My room was very tired with damage to most surfaces and wall Bathroom was old but functional "

"Nice"

"Clean room. Ideal location. Friendly and helpful staff."

"Very good hotel rooms, fresh and comfortable beds. Great value for price."

"The extra mile when I informed Fleur that it was cold in the room. She changed my room and brought a electrical heater. Shana did also a very good job and took care of a late check out. My compliments to Anushka to comfort me with double expresso coffee. Marina took care of my lugage. Due the low temperature and snow during last week in The Netherlands i I must say the staff did an excellent job. Lina was so kind. Thanks to Tony in assisting me to carry out my luggage into the taxi. Room was clean. "

"Beautiful hotel in the heart of the city. Friendly staff."

"Great boutique hotel with a lovely atmosphere and perfect location. The staff were friendly, and both check-in and check-out were fast and smooth. The room was clean, comfortable, and the hotel clearly makes an effort to be environmentally friendly, which I appreciated. Unfortunately, I do need to mention one downside. After our stay, we received a WhatsApp message from a chatbot at 4:18 in the morning confirming our check-out and then requesting a review, around 17 hours after we had already checked out. While I understand the intention, receiving an automated message at such an early hour felt intrusive and unnecessary. Overall a very nice hotel, but I would suggest adjusting the timing of automated WhatsApp messages to avoid disturbing guests."

"We stayed here also a year ago and the hotel has definitely taken a turn for the worse. They have removed the front desk and replaced it with self check in iPads. Whoever thought of this should be fired immediately: a hotel relies on its personal touch and human interaction. I’m young and able, but no guest arriving after a long journey wants to fill out info on an iPad! Everything about our stay felt cheap. The hallway to our room was freezing. The duvets are so thin that we called (from our cell phone because there’s no phone in the room) for a second duvet, the floor in the bathroom is unheated and freezing, and I could go on. Our son with baby had a second room and they informed us in advance that they charge extra for a baby cot (unacceptable). There’s a coffee station in the lobby and it says with big letters that if you’re a guest staying in the hotel, you’re not allowed to use this coffee station (also unacceptable). It’s Christmas but not a festive chocolate in sight (I could swear there were chocolates last year at the front desk!). No welcome note or welcome gift in the room. Everything about our stay said that this hotel is past its prime and won’t survive. Our stay was just mediocre at best. One positive: the gin and tonic with berries in the bar is fabulous and the bartender was great (tip for the hotel: keep him). "