The staff at reception and dining were very polite and helpful, they can only be praised. The location is great, 1min to tram stop and 5min walk to center. Rooms were comfortable and clean although slightly worn, given that the building is quite new it could be better maintained. Breakfast was adequate but not great, coffee & juices were poor quality and the choice was limited alhtough acceptable. I really missed however a Hungarian Speciality corner, being in Debrecen I would have loved to try a Debreceni Sausage for breakfast but they only had (what looked) Merguez and Nurnberger sausages, shame. Also soap would be basic expectation, we had no soap in our roam, we had to use the shower gel from the cabin to wash hands. The wellness area should be better managed, on the first evening there was a loud group of "strong guys" using up both jacuzzis and one sauna whilst the other was blocked for a ladies "sauna seance", the infra wasn't turned on. We hanged around for half hour in the pool but with the loud laughing, shouting and splashes in the cold-pool it wasn't very relaxing, eventually we gave up when a further group of 10 people turned up. The staff at the spa (a very young girl) was clearly in no position to educate offending guests about proper behaviour. Next morning it was nearly empty and much more relaxing, the snow started falling which was lovely to watch from the warm jacuzzi :D. Note that slippers are provided for an extra charge.