Punta Herrero Estuary

Everything was great except the food and drinks were not up to par for the prices.

We liked the room it was spacious with a comfortable bed. The bathroom had a large walk in shower which was great. We did not like that the staff were more concerned about what tip you would give even for just putting a drink in front of you on the bar. Even for the free breakfast we were presented with a zero bill and prompted to give a tip. I found this most bizarre. The seaweed on the beach made it very smelly not the hotel’s fault but there were no attempts to clear it in the 4 days we were there. The beach bar/club was very shabby. Really just a hut with old wooden tables and chairs. The outdoor pool although it looked a decent size in the advertising was really small!! Quite a disappointing experience. We did like Tulum town good restaurants and bars a reasonable prices. The hotel bar was expensive.

My stay at Sana Tulum was magical. The accommodations, food and top tier staff far exceeded my expectations. From the moment Sofía and Joss greeted me via text and at the front desk, I knew the bar was raised. The service provided throughout the week was stellar - shout out to Rigo and Jorge. I could not have chosen a more perfect place to relax.