Calle 7(Capitán Miranda) y, Calle 10 (2 de Febrero), Punta del Este, Maldonado
Reviews
8.8
Excellent
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When we arrived at The Atlantico hotel we asked to see the room because the neighborhood and the hotel were very rundown and we had concerns. When we went to see the room, it was dirty, lived out, the bathroom light didn’t work and the mirror was falling apart. There was a bug on the bed and there were stains everywhere. We went back down immediately and told the receptionist that we didn’t want to stay. He said too bad, there’s nothing I can do, you have stepped into the room and we will charge you for 3 nights. We asked for a manager and he said there wasn’t one but would call. We waited 29 mins and no help. We told him again that the pictures did not at all reflect the conditions of the hotel. He said he couldn’t help. We asked why he would charge for 3 nights. He again said that's policy and because you stepped in the room. We were in the room for 10 mins looking only. We decided to leave and find a new hotel as it was getting late fast.
I felt as if I had gone back in time and was treated with so much hospitality and love. What a great location, and breakfast experience, the music and atmosphere, dishes, decor, ALL OF IT, was wonderful!
Staff was friendly and attentive. The included breakfast was delicious. Parking was on the street, but it is a safe area. The location is convenient, nice and quiet during winter.
This is a nice little hotel outside the main hub-bub of Punta del Este. The staff are all SUPER friendly and were very accommodating for me and my family. The main beaches are a bit out of the way, but otherwise we had a very nice stay.
The hotel is old but well maintained. The room we had was small but had a gorgeous view in two directions. The breakfast each day was a great start to the day. The staff was extremely helpful and friendly. They are happy to practice their English language skills with U.S. tourists like us.
This is an older part of Punta del Este, away from the high rise condo towers with more single family homes and small apartments. In the immediate vicinity of the hotel there are a couple sketchy, grafitti covered buildings, but overall the area is quite well kept and safe. Many restaurants and bars are easily walkable from the hotel.
Cute property with nice staff in a nice, peaceful area. Beaches are like 2 blocks away in 3 different directions.
Cormac
Stayed 1 night in Oct 2022
Response from Gerente on 17 Oct 2022
Dear Mr./Mrs. Cormac,We received your comments and we really appreciate them.We look forward to seeing you again on your next visit to Punta del Este.Sincerely,Soledad RiosGeneral Manager
Worth the money , although the room is extremely small and little privacy from passing people they the hallway
Other than that is a great option
Rodrigo
Stayed 3 nights in Apr 2022
Response from Gerente on 25 Apr 2022
Dear Mr. Rodrigo:
We received your comments about your stay and we understand that you enjoyed it.
On a future reservation we suggest to make a reservation in a different category like a Suite or Deluxe and you will be more comfortable.
We look forward to seeing you again soon.
Sincerely,
Soledad Rios
General Manager
Beautiful building in a quiet neighborhood. Two blocks from the ocean in either direction when you walk out.
Ernesto
Stayed 1 night in Mar 2022
Response from Gerente on 26 Mar 2022
Dear Mr. Ernesto:
We received your comments and we really appreciate them. We look forward to seeing you again soon.
Cordially,
Soledad Rios
General Manager
This hotel was amazing. The staff was so helpful and the location was perfect. The rooms were a little small but since we didn’t spend much time in the room, that didn’t matter much. Would definitely stay here again!
Kaitlan
Stayed 2 nights in Jan 2022
Response from Gerente on 15 Jan 2022
Dear Mrs. Gibbons:
We received your comments and we reallly appreciate them. We look forward to seeing you again soon.
Cordially,
Soledad Rios
General Manager
Exceptionally helpful staff, great heated outdoor pool and very decent breakfast. Very well placed for exploring the yacht harbour and seafood restaurants.
Verified traveller
Stayed 3 nights in Dec 2021
Response from Gerente on 19 Dec 2021
Dear Mr./Mrs.
We received your comments and we really appreciate them.
We look forward to seeing you again on your next visit to Punta del Este.
Sincerely,
Soledad Rios
General Manager
Estimado Sr. Ignacio:
Hemos recibido sus comentarios y le agradecemos los mismos.
Lo esperamos en otra ocasión.
Cordialmente,
Soledad Rios
Gerente de Operaciones
Great relaxed hotel , with nice pool, friendly pool bar service , clean and fresh throughout , well maintained breakfast & fsb location , ideal base to explore Punta & good value / affordable for the location !
germaine
Stayed 3 nights in Feb 2020
Response from Gerente on 1 Mar 2020
Dear Mrs. Germaine:
We received your comments and we really appreciate them. We look forward to seeing you again in our hotel.
Sincerely,
Soledad Rios
General Manager
Atlantico Hotel is set back a couple of blocks from the Marina/port but all the better for it (don't confuse it with the upstart waterfront restaurant of the same name). Being back means you are very close to many restaurants and bars but not stuck with the noise. Close to all the sights on the peninsula and walkable into wider Punta del Este.
The hotel is clean and stylish, the pool area is quiet and pretty. There isn't a restaurant but staff are helpful and happy for you to bring some things from outside with you.
The reception team also provide a really comprehensive guide to restaurants and sights in the area, which is appreciated. The effort shows.
Note that car parking is limited and a bit of a squeeze but it is usually possible to find somewhere to park on the street nearby.
Only docked a point overall because our room occasionally had a slight chemical smell to it but this aired out fine.
Overall, definitely recommended and one of our best stays in Uruguay!
Verified traveller
Stayed 3 nights in Feb 2020
Response from Gerente on 23 Feb 2020
Dear Mr./Mrs.:
We received your comments and we really appreciate them. We look forward to seeing you again soon in our hotel.
Sincerely,
Soledad Rios
General Manager
Location was superb close to the beaches, restaurants and shopping
Verified traveller
Stayed 5 nights in Jan 2020
Response from Gerente on 5 Feb 2020
Dear Mr./Mrs.:
We received your comments and we really appreciate them.
We look forward to seeing you again in our hotel.
Sincerely,
Soledad Rios
General Manager
8/10 Good
Verified traveller
Travelled with partner
28 Jan 2020
Liked: Cleanliness, staff & service, amenities
No benefits for booking with Expedia. Hotel needs a paint job. Staff extremely nice.
Verified traveller
Stayed 2 nights in Jan 2020
Response from Gerente on 30 Jan 2020
Dear Mr./Mrs.:
We received your comments and we appreciate them. About the Expedia benefits is important for us to explain that the up-grade depends in hotel availability but in all the cases there is the 20 % of discount in Pool Bar charges.
We look forward to seeing you again in our hotel.
Sincerely,
Soledad Rios
General Manager
8/10 Good
Verified traveller
Business traveller
23 Jan 2020
Liked: Cleanliness, staff & service
Good location, near the marina area and tip of the peninsula, convenient to local restaurants and shopping.
Verified traveller
Stayed 3 nights in Jan 2020
Response from Gerente on 24 Jan 2020
Dear Mr./Mrs.:
We received your comments and we really appreciatte them. We look forward to seeing you again in our hotel.
Sincerely,
Soledad Rios
General Manager
Excelent location , good shower, clean , comfortable bed and good space in the large closet. Good breakfast .
Verified traveller
Stayed 4 nights in Jan 2020
Response from Gerente on 12 Jan 2020
Dear Mr./Mrs.:
We received your comments and we really appreciatte them. We look forward to seeing you again in our hotel.
Sincerely,
Soledad Rios
General Manager
This is a boutique hotel and for the price it was a nice surprise (Punta del Este tends to be overpriced). You should not expect luxury, but I found a nice room with partial ocean view and a comfy bed, good breakfast and a fantastic secluded patio with a pool and a tikki bar. It is very close to the port and the main street of Punta so it's very convenient for shopping and dinning. You can't walk to the beach but you are just a short uber away to both the brava and the mansa beaches. Staff was very friendly and helpful. I would definitely stay again.
Verified traveller
Stayed 1 night in Jan 2020
Response from Gerente on 11 Jan 2020
Dear Mr./Mrs.:
We received your comments and we really appreciatte them. We look forward to seeing you again on your next visit to Punta del Este.
Sincerely,
Soledad Rios
General Manager
4/10 Poor
Verified traveller
Travelled with partner
31 Dec 2019
Liked: Cleanliness
Disliked: Amenities
First property to not provide any Significant Expedia VIP perks In the Expedia VIP program- only provided a 20 per cent discount on pool bar drinks, however this was A discount to a separate company contracted to work at the property
Verified traveller
Stayed 8 nights in Dec 2019
Response from Gerente on 3 Jan 2020
Dear Mr./Mrs.:
We received your comments. About your comment on the up-grade of VIP customers of EXPEDIA, it is clear that the Up-grade is planned according to availability. Unfortunately, during the high season in some moments we can not give it, which I understand has been your case. However, we made you the 20% of discount on Food & Beverage consumption.
We hope despite this, you have enjoyed your stay with us.
Cordially,
Soledad Rios
COO
Absolutely perfect location at the tip of Punta, 3 minutes walk to the marina where one can see plenty of sea lions, 1 minute walk to the lighthouse, Atlantic on both sides, plenty of very good restaurants. Simple but very clean hotel with good breakfast. We had a delightful stay.
isabelle
Stayed 2 nights in Dec 2019
Response from GERENTE on 30 Dec 2019
Dear Mrs. Isabelle:
We received your comments and we really appreciatte them.
We look forward to seeing you again in our hotel.
Sincerely,
Soledad Rios
General Manager
6/10 Okay
Verified traveller
Travelled with partner
12 Dec 2019
Liked: Cleanliness, staff & service
Great breakfast area, courteous staff, however, the window was loose and the air hit against it all night, no blackouts or thick curtains, all in all a terrible night
Verified traveller
Stayed 1 night in Dec 2019
Response from Gerente on 12 Dec 2019
Dear Mr./Mrs.:
We have received your comments and we appreciate your time in making them. We understand you have found some positives points on your stay although others have not been.
In relation to the inconvenience with the window, we apologize for the case. It should be noted that all the windows of the hotel have roller blinds which prevent the entry of light to rest properly.
Despite the inconvenience, we hope you choose us again on another occasion.
Cordially,
Soledad Rios
General Manager
10/10 Excellent
Verified traveller
27 Nov 2019
Verified traveller
Stayed 2 nights in Nov 2019
Response from Gerente on 8 Dec 2019
Estimado huésped:
Lamentablemente no me han llegado comentarios para poder responderle correctamente.
Cordialmente,
Soledad Rios
Gerente de Operaciones
Estimado Sr./Sra.:
Lamentablemente no hemos recibido ningún comentario. Agradecemos nos informe cualquier inconveniente durante su estadia para así mejorar nuestro servicio.
Cordialmente,
Soledad Rios
Gerente de Operaciones
Dear Beatriz:
We received your comments and we really appreciate them. We look forward to seeing you again on your next visit to Punta del Este.
Sincerely,
Soledad Rios
General Manager
6/10 Okay
Verified traveller
Travelled with family
1 Apr 2019
Liked: Cleanliness, staff & service
Disliked: Amenities
The hotel is OK, good location and staff very friendly. The mattress in our room was not good, actually in bad shape. Breakfast was also OK. I was expecting a little more of the hotel. Parking is not closed and often we have to leave the car on the street.
Verified traveller
Stayed 1 night in Mar 2019
Response from Gerente on 5 Apr 2019
Dear Mr./Mrs.:
We inform you that we have received your comments and we thank you for your comments. In relation to the mattress of the room we will do a check in all the rooms to avoid this type of inconvenience. Also, about the parking, the hotel does not report having one closed but we have parking at the front of the hotel with limited capacity. However, the hotel is located in a very quiet area that allows parking on the street with availability of places at all times.
We hope despite the unsatisfactory comments for you, stay again at a next opportunity.
Cordially,
Soledad Rios
General Manager
I had a great experience at the Atlántico Boutique Hotel, so much so that I extended my visit. My check in was flawless. I was warmly greeted by Marcos who spoke excellent English and promptly and professionally checked me in. He also provided me with a thorough briefing on the hotel and the area. The hotel is spotless and located in a beautiful quiet residential neighborhood in the peninsula but it still close to all the services you need as well as some fine restaurants. I also received great service and information from Franco L., another team member who spoke perfect English and was a treasure trove of information. All front desk team members were great but those two stood out. The wifi signal was strong, breakfast was typical continental fare which included scrambled eggs. I thoroughly enjoyed my stay and will return to this little gem on the peninsula.
John
Stayed 2 nights in Mar 2019
Response from Gerente on 4 Apr 2019
Dear John:
Thanks about all your comments of our service and also about our employees. For us, all the comments are very important to improve and check our service.
We look forward to seeing you again.
Sincerely,
Soledad Rios
General Manager
10/10 Excellent
Mariam, Corona, CA
Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
The apartment was perfect and so private for my family. I recommend anyone with big group to stay there!
Mariam
Stayed 2 nights in Mar 2019
Response from Gerente on 28 Mar 2019
Dear Mrs. Mariam:
I received your comments and I really appreciate them. I look forward to seeing you again in our hotel.
Sincerely,
Soledad Rios
General Manager
Small but very nice pool area with nice lunges and bar
Verified traveller
Stayed 1 night in Mar 2019
Response from Gerente on 24 Mar 2019
Dear Mr./Mrs:
We received your comments and we really appreciate them. We look forward to seeing you again in our hotel.
Sincerely,
Soledad Rios
General Manager
We really enjoyed our visit to Atlantico. The reception staff were very helpful, friendly and spoke English. We like the location away from the downtown but close to the beaches and great restaurants. The morning breakfast was delicious and the pool was a bonus!
Verified traveller
Stayed 2 nights in Feb 2019
Response from Gerente on 23 Feb 2019
Dear Mr./Mrs.:
We received your comments and we really appreciate them. We look forward to seeing you again in our hotel on your next visit to Punta del Este.
Sincerely,
Soledad Rios
General Manager
Such a wonderful hotel right near beaches and el Centro. Was very relaxing and inviting. We especially enjoyed our night in the superior suite. Will definitely stay here again and highly recommend it! Truly a gem!
Elizabeth
Stayed 1 night in Jan 2019
Response from Gerente on 12 Jan 2019
Dear Mrs. Elizabeth:
We received your comments and we really appreciate them. We look forward to seeing you again in our hotel on your next visit to Punta del Este.
Regards,
Soledad Rios
Operational Manager