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"Follow through is a problem at this hotel. Room was over the event space, so every night there is loud music below. The matter was brought to the staff at front desk, and I was told they will get me another room, and I never heard back. Restaurants have great food, but service is below average on all. Brought it up to their attention, I was told “thanks for letting us know” Asked to speak to the hotel manager, no one reached out. Followed up again, and they had the food and beverage manager LVM for me. One attempt. Unfortunately, very disappointed with this property. Based on my experience, I can’t recommend this property to anyone. "

"The staff were extremely friendly and the airport free shuttle is amazing. The property is run down, air-conditioner in the room is noisy and makes it hard to sleep. The bedding needs replacing (pillows are lumpy/no quilt just a woolen blanket), blinds don't block sunlight, windows are paper thin and you can hear everything. All of this meant it was hard to sleep at night. Good choice if you just need somewhere to sleep between flights. "

"Front desk staff was most helpful and courteous. Could have had more variety for breakfast buffet, avocado toast was not toasted, fruit selection not refilled or local. Dinner was surprisingly good. Fish and chips excellent. Bed too soft, lack of cabinets or shelves, bathtub stopper broken."

"Hotel is older but comfortable. It is clean and maintained. The area is probably not the best in Honolulu but it is close to the airport and there is a complimentary shuttle to and from the airport."

"While the rooms are a little dated, the grounds and location are the perfect getaway on Oahu. Highly recommend to anyone wanting to get away from Wakiki"

"We understood when booking that this unit that construction was extensive, and the room did not have an ocean view. That expectation was clear in the listing and email. However, the photos were misleading. The room featured large, expansive curtains that reasonably suggested there would at least be some type of exterior view. Instead, the “view” was a brick wall directly outside the window. That was disappointing and felt deceptive in how the room was presented online.The room was extremely hot and humid. With a 4:00 p.m. check-in, the room temperature should have at least been comfortable. Communication with property management was frustrating. We were repeatedly reminded that “other guests were fine with the accommodations,” which was not helpful or reassuring. We chose not to stay, and were in the room for less than five minutes. Initially, no refund was offered despite the conditions and concerns. The cleaning fee was eventually refunded only after reminding the property manager that cleaning services would not be necessary since we never used the room.Most disappointing was the overall lack of hospitality and care demonstrated throughout the interaction. For a property in Hawai‘i, we expected at least some sense of “Aloha spirit.” Warmth, understanding, and customer care were lacking.The experience fell well short of expectations due to misleading presentation, parking limitations, poor room conditions upon arrival, and dismissive communication from management."

"I won’t stay at this hotel again. It’s so run down. The bedding smelled like a 90 year old man had just slept in it. The carpets are stained, the walls need to be painted….just everything. Tear it down and refurbish. It’s past time. "

"Perfect place to visit North Shore. Close to lots of great things to do. Perfect view of ocean. "