Puigreig Holidays from £508

Within hours of our arrival, around 1900hrs, the electricity to our room failed and we were left in the dark. We asked to be moved to a room that did have power but were told that power would be on within the hour. At 2330hrs, after going to bed, we were called and informed that there was a room availble. We stated we didn't feel comfortable packing up in the dark. The next moring, at 0715 we callled the desk and asked for the key to the offered room. We were informed it was given to someone else. In the morning we also discovered the hot water was not working. Because we were going out for the day, we packed our suitcases and asked the front desk to have their staff move to a new room when one was available. They flatly refused to do that. We could leave them in our room or bring them down to the hotel luggage storage room. We left them in the room. When we returned around 1400hrs, power and hot water were back on. At no time did the hotel acknowledge responsibility for the power failure, offer condolences or suggest there would be an adjustment to our acccount.

A very nice clean hotel. The apartment was a very nice size. The staff was very friendly and helpful. And the hotel was in a good location with plenty of shopping and food options in walking distance. Will definitely come back again and recommend to family and friends.

Communications from the hotel was pro-active and appreciated including offering help with transportation. We did appreciate how helpful the staff was, helping with accommodating times and helping with luggages. The room was clean and tidy. The location was also prime.

This is unfortunetly not a boutique hotel. It does have few rooms, but the standard is very different from what you get the impression of from seeing the pictures. The walls are very thin, so there is quite a lot of noise, there were bugs on the floor, and the beds were very hard an uncomfortable. We also had a lot of problems with the airconditions. The general feeling is that it looked good in the pictures, but being there felt very standard, with echo in the rooms and thin walls. The staff was nice, and also the location is good. But the coffee was also very disappointing.