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Reviews of Global Luxury Suites Downtown Providence

4 out of 5
Global Luxury Suites Downtown Providence
100 Mathewson St, Providence, RI

Reviews

7.6

Good

Rating 10 - Excellent. 4 out of 9 reviews" "
Rating 8 - Good. 2 out of 9 reviews" "
Rating 6 - Okay. 1 out of 9 reviews" "
Rating 4 - Poor. 1 out of 9 reviews" "
Rating 2 - Terrible. 1 out of 9 reviews" "

9.6/10

Cleanliness

6.0/10

Amenities

9.4/10

Property conditions & facilities

Reviews

8/10 Good

megan

Liked: Cleanliness
Stayed 2 nights in Apr 2022
Response from Global Luxury Suites on 2 May 2022
Megan, Thank you for taking the time to review your stay! We hope to welcome you again soon. Best Regards

10/10 Excellent

Bryan

Liked: Cleanliness, room comfort
Stayed 2 nights in Mar 2022
Response from The GLS Customer Care Team on 30 Mar 2022
Dear Bryan, Thank you for sharing your feedback with us! Looking forward to hosting you again soon. Warm Regards

6/10 Okay

Jessica

Travelled with family
Liked: Cleanliness, property conditions & facilities
This property was clean and new, and located in a nice neighborhood. There was nobody available to check us in or out, and no way to communicate with anyone on-site throughout our entire stay. The property is listed as having free Wi-Fi, but there were no instructions given anywhere so that appears untrue.
Stayed 2 nights in Feb 2022
Response from The GLS Customer Care Team on 9 Mar 2022
Dear Jessica, Thank you for taking the time to review your stay! We are so glad to hear about your positive experience with the property and location. Apologies for the confusion with on-site staff as well as the Wi-Fi instructions. All items have been reported for action. We hope to accommodate you again soon.

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, room comfort
Winter in Providence.
Very good. Loved facility
Stayed 4 nights in Dec 2021
Response from GLS Customer Care on 30 Mar 2022
Paul, Thank you for taking the time to share your feedback with us! We hope you choose to stay with Global Luxury Suites again soon. Regards,

10/10 Excellent

Arlene

Liked: Cleanliness, room comfort
Amazing apartment - cozy & felt like home! 2nd time staying here and absolutely love it , can’t wait to go back! Parking garbage wasn’t terrible under $60 for the weekend with in and out privileges.
Stayed 2 nights in Dec 2021
Response from Global Luxury Suites on 3 Jan 2022
Thanks for taking the time to share your feedback, and we're thrilled to hear you had such a great stay! We hope to welcome you back again in the near future. Regards,

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Room comfort
Great location but really noisy
Very well-appointed and immaculate property. The location could not be better. However, the walls were paper thin. We could hear conversations from other apartments and the hallway and the street. The bed was extremely uncomfortable. We could feel the springs digging into our backs and sides. Very tough to sleep. Check-in and check-out were frustrating. The key was in a lockbox. The code we were given was incorrect. It took 30 minutes and trying 3 codes before any worked and we were able to enter. The check-put directions made no sense: they were to leave the key in the apartment and lock the door. However, there is no way to lock the door without a key. Therefore, we had to call the customer service hotline repeatedly before getting a live person to assist. That person promised to call back with refined directions but never did. So, I had to call again twice to finally get someone. Very frustrating. We will not stay here again.
Stayed 5 nights in Aug 2021
Response from Dena & The GLS Customer Care Team on 11 Aug 2021
Dear Guest, I am glad to hear that the location and property worked for you. I am so sorry to hear about your negative experience with us! We have taken your feedback extremely seriously and taking the necessary action to ensure this does not happen again. We hope you can give our company another chance to provide you with a smooth experience in the future. Warmest Regards.

2/10 Terrible

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
I was very disappointed with my experience. No instructions on how to get in & no one to help me. I traveled 10 hours then sat in the lobby for an hour trying to figure out how to get in. Once I got a contact for customer service (no service personnel on site) no one apologized or accommodated me for the inconvenience. Everyone had the 'not my fault, not my problem' attitude. No parking. No amenities except gym.
Stayed 3 nights in Jun 2021
Response from Global Luxury Suites on 3 Aug 2021
We sincerely apologize for the issues you faced. Regards,

8/10 Good

Verified traveller

Stayed 2 nights in Feb 2021
Response from Asif. on 15 Mar 2021
Thank you for your feedback! We hope you had a wonderful stay with us. We appreciate you taking the time to provide us with your business. We look forward to hosting you again in the near future at one of our many apartments throughout the East and West Coast. Warm Regards, Global Luxury Suites.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room was very clean and everything was provided for us . Even pots and pans ! It was my first time staying in a suite and I was wondering about them . Aside from constantly signing leases for extensions, payments, and confirmations online it went very smoothly . 10/10 .
Stayed 2 nights in Feb 2021
Response from Asif. on 22 Feb 2021
Thank you for your amazing review! We are delighted to know that you had such a great stay with us and you liked the living space the apartment had to offer. We appreciate you taking the time to provide us with your business. We look forward to hosting you again in the near future at one of our many apartments throughout the East and West Coast. Warm Regards, Global Luxury Suites.