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Hotel was full of rowdy football teams which they knew about because one of the catering staff warned us. We are elderly and disabled and asked for a quiet room but could not sleep for noise until early hours and then again slamming doors at 6am!
We came home after the first night having booked for two nights.
Management were aware as they said the hotel was full with these teams and we have asked for a fully refund for Sunday night as we left noon Saturday.
Accessible for Liverpool and Preston areas.
Professional and pleasant staff
Bedroom very comfortable.
Breakfast catered more for the full English ,though excellent croissants, I would have liked to see a bowl of fresh fruit salad or even a banana.
Excellent coffee
the staff were lovely, really helpful and polite.
the property was clean but does need a bit of TLC, as looking a bit worn, e.g. lampshade very tatty.
food was good and again staff looking after meals/breakfast really friendly, polite and helpful.
would definitely stay again
Great hotel plenty of space in rooms cosy and comfy large area in shower cubicle
Tea coffee wifi and tv in room
One of the best hotels i have stayed in 23/24
Breakfast top notch 👌
Big variety of items
Freezing cold room (was given plug-in heater which did nothing). Watered down orange juice for breakfast. Wouldn’t print invoice as I'd booked through expedia despite this never being a problem at exact same hotel before. Never staying here again (roughly 6 business stays a year they'll be missing out on).
Room was clean. However the sofa bed was pretty poor. Certainly wouldn’t be any good for an adult. Tv shelf loose and looked ready to fall off the wall, same with the broken / loose light underneath. Shower gel couldn’t be used as it’s locked in some weird shower gel prison. Breakfast left a lot to be desired. Cold bacon, apples that were clearly weeks old as the skin was soft & wrinkly. A large jar of Nutella with a filthy chocolate spread covered lid - not appealing. Great location. Just a little tired looking and breakfast needs a look at