Premium Outlet Collection: Edmonton International Airport

This outdated hotel has several tripping hazards with bumpy carpet. There was a bench seating area completely worn out with holes in it. The pool is a disaster, has rust everywhere the tiles have no grip whatsoever, my husband slipped just slightly and tweaked his backs, the jets on the hot tub didn’t work and the steam room was out of order, had to call twice for towels. There was a good variety of food for breakfast but were unable to keep up with the demand as they only had one worker filling and cleaning. Every surface in the room was sticky or tacky. As for the room, there was a bathroom tile that was damaged. The pull out was a very uncomfortable two inch thick spring mattress that had no sheets on it when we got there, we asked for some sheets as we couldn’t find any just a coverlet and a pillow, the staff kept fighting on us on the different places the sheets could have been instead of just brining us some as requested, we eventually got sheets by 10pm after asking for them at 3:30pm. There was one worker who was trying to be helpful and get them to come make the pull out but her supervisor said “they can do it themselves”. They also fought with us when we asked for extra towels due to the jets in the shower spraying everywhere. There was dust on the outlets and cabinets. There was some shady looking electrical work done with the microwave. The walk to the room was long, we were denied a room change.This was the second worst hotel experience in 40 years of travelling

Street noise is very loud

Room smelt a bit like food being cooked, and was a tad humid. Otherwise not bad.