Disappointed in Prattville
Posted 28 Dec 2019 on Hotels
It felt like a bait and switch. We have stayed at other Home2 Suites and paid $50 per stay for our pet. We were informed upon arrival that this location charges $125. Because we had already paid for our room online, we went ahead and stayed. The women who checked us in was extremely rude, and did not honor our Hilton Honors and give us a free water. (Small complaint, but overall indicative of her overall attitude.) The desk attendant was busy watching television and talking on her cell phone. As far as the room goes, it was the same design as the last Home2 Suite where we have stayed. However, the bathroom was filled with mildew and the carpet was dirty. Also, our pillows were hard as rocks. It was a very unpleasant stay and we would not recommend staying at this Home2 Suites, particularly for travelers with dogs.