Suite, 1 King Bed with Sofa bed | Living area | Flat-screen TV
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Reviews of Courtyard by Marriott Montgomery Prattville

3 out of 5
Courtyard by Marriott Montgomery Prattville
2620 Legends Parkway, Prattville, AL

Reviews

8.8

Excellent

Rating 10 - Excellent. 227 out of 363 reviews" "
Rating 8 - Good. 79 out of 363 reviews" "
Rating 6 - Okay. 30 out of 363 reviews" "
Rating 4 - Poor. 12 out of 363 reviews" "
Rating 2 - Terrible. 15 out of 363 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Bill

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every thing was as expected from start to finish.
Stayed 1 night in May 2024

8/10 Good

Carol

Travelled with family
Liked: Cleanliness
Stay was nice. There was a little confusion at check in. It was resolved fairly quickly. Room was fine.
Stayed 2 nights in Apr 2024

8/10 Good

Patrick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to shopping area & restaurants.
Stayed 1 night in Apr 2024

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My only complaint was the service at breakfast on my second day. There was only one person working and he was way behind in filling orders. One person canceled her orders.
Stayed 2 nights in Mar 2024

10/10 Excellent

Judy

Liked: Cleanliness, staff & service, property conditions & facilities
The only thing we did not like was breakfast was not included and was pricey for what we got.
Stayed 1 night in Mar 2024

6/10 Okay

Matt

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The TV did not work. Half the lamps and plugs did not work. Spoke with the lady at desk. She gave us 3 free meal tickets but the person working the kitchen still made a charge and they are working to fix that issue. Staff was friendly and nice.
Stayed 1 night in Mar 2024

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Marriott hotel is wonderful!!
Stayed 1 night in Mar 2024

8/10 Good

Will

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

4/10 Poor

Verified traveller

Business traveller
Disliked: Staff & service
Stayed 1 night in Feb 2024

6/10 Okay

Jennifer

Travelled with family
Liked: Cleanliness
The staff on the night shift had a bad attitude, that made the whole place a turn off.
Stayed 2 nights in Jan 2024

2/10 Terrible

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
No maintenance staff
Front desk tried hard to resolve room problems and reassign us but there was no maintenance staff on the weekend to fix anything. Had to move 3 times due to maintenance issues in rooms we were given. Not acceptable.
Stayed 1 night in Jan 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Sonya

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Great stay, it was quiet, super clean, and very comfortable. The staff were friendly and helpful.
Stayed 2 nights in Jan 2024

8/10 Good

Dale

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Fine. I do believe, though, that room 103 needs a new mattress.
Stayed 1 night in Jan 2024

10/10 Excellent

Vincent

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a very comfortable room.
Stayed 1 night in Jan 2024

10/10 Excellent

May

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautifully furnished hotel and rooms. Bed was very comfortable. Very clean.
Stayed 1 night in Jan 2024

8/10 Good

Catharine

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Donna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always a good stay!
Stayed 2 nights in Dec 2023

4/10 Poor

Veronica

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Dec 2023

8/10 Good

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

2/10 Terrible

Brenda

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2023

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was spotless. Room was perfect.
Stayed 1 night in Oct 2023

10/10 Excellent

Susan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A little old school feeling, but super clean and friendly. No free breakfast though. But the cafe was pretty good.
Stayed 4 nights in Oct 2023

10/10 Excellent

Melissa

Stayed 1 night in Oct 2023
Response from Mark B on 14 Oct 2023
Thank you for taking the time to complete this survey regarding your recent stay at the Courtyard by Marriott Prattville. As we pride ourselves on delivering a memorable hotel experience during your travels, we are pleased to hear that we met your expectation.

10/10 Excellent

Donna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay
Hotel was nice, very clean, comfortable beds and a friendly staff.
Stayed 1 night in Sep 2023
Response from Mark B on 14 Oct 2023
Thank you for taking the time to complete this survey regarding your recent stay at the Courtyard by Marriott Prattville. As we pride ourselves on delivering a memorable hotel experience during your travels, we are pleased to hear that we met your expectation.

10/10 Excellent

Scott

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was great. The Manager Scott was extremely polite and quick. The hotel is near lots of food and only minutes from the highway.
Stayed 1 night in Sep 2023
Response from Mark B on 1 Oct 2023
Thank you for taking the time to complete this survey regarding your recent stay at the Courtyard by Marriott Prattville. As we pride ourselves on delivering a memorable hotel experience during your travels, we are pleased to hear that we met your expectation.

6/10 Okay

Kevin

Liked: Cleanliness, staff & service, room comfort
All profit - no amenities
No amenities. No complimentary coffee (come on). Bare necessities in room. All about holding the profit margin not about the customer experience. My gripe is with corporate. The staff was really super. No issues.
Stayed 1 night in Sep 2023
Response from Mark B on 29 Sept 2023
Thank you for taking the time to complete this survey regarding your recent stay at the Courtyard by Marriott Prattville. As we pride ourselves on delivering a memorable hotel experience during your travels, we are pleased to hear that we met your expectation.We do offer complimentary coffee service in your.

10/10 Excellent

Margaret

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sitting outside in comfy couch in a gazebo! Very nice !
Stayed 1 night in Sep 2023
Response from Mark B on 22 Sept 2023
Thank you for taking the time to complete this survey regarding your recent stay at the Courtyard by Marriott Prattville. As we pride ourselves on delivering a memorable hotel experience during your travels, we are pleased to hear that we met your expectation.

6/10 Okay

DeLa

Travelled with family, Business traveller
No happy hour or complementary breakfast
Stayed 4 nights in Sep 2023
Response from Mark B on 22 Sept 2023
Thank you for taking the time to complete this survey regarding your recent stay at the Courtyard by Marriott Prattville. As we pride ourselves on delivering a memorable hotel experience during your travels, we are pleased to hear that we met your expectation.

8/10 Good

Dina

Stayed 1 night in Sep 2023
Response from Mark B on 22 Sept 2023
Thank you for taking the time to complete this survey regarding your recent stay at the Courtyard by Marriott Prattville. As we pride ourselves on delivering a memorable hotel experience during your travels, we are pleased to hear that we met your expectation.

10/10 Excellent

Todd

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 2 nights in Sep 2023
Response from Mark B on 22 Sept 2023
Thank you for taking the time to complete this survey regarding your recent stay at the Courtyard by Marriott Prattville. As we pride ourselves on delivering a memorable hotel experience during your travels, we are pleased to hear that we met your expectation.

6/10 Okay

KELLY

Travelled with family
Liked: Staff & service
Average stay. Rooms could use some updates.
Stayed 1 night in Aug 2023
Response from Mark B on 22 Sept 2023
Thank you for taking the time to complete this survey regarding your recent stay at the Courtyard by Marriott Prattville. As we pride ourselves on delivering a memorable hotel experience during your travels, we are pleased to hear that we met your expectation.

10/10 Excellent

Jan

Stayed 1 night in Jul 2023

10/10 Excellent

Raymond

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent clean property. Court Yard never disappoints.
Stayed 1 night in Jul 2023

10/10 Excellent

Patti

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel for one night
Nice hotel, large room, free car parking, coffee facilities but no tea, air con was far too noisy
Stayed 1 night in Jun 2023

8/10 Good

pamela

Travelled with family
Liked: Staff & service, property conditions & facilities
Staff was friendly. Could have been cleaner in the room
Stayed 2 nights in Apr 2023

10/10 Excellent

Stephen M., Morganfield

Travelled with partner
Liked: Cleanliness, staff & service
Easy check in. Handy location
Stayed 1 night in Mar 2023

10/10 Excellent

Mark G.

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good attitudes from all the staff

10/10 Excellent

Katie

Stayed 1 night in Oct 2022
Response from Michelle on 11 Oct 2022
Thank you for taking the time to give us a review. We look forward to seeing you again soon.

6/10 Okay

Vivian

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Negative: This was the noisiest hotel we have ever stayed in. You could hear every footstep made in our hallway and the rooms and hallway above us. The only coffee available was that in the room and a Starbucks in the lobby from 6am-8am (?). The positive: rooms were clean and very comfortable. TV selection could improve. The staff were very friendly.
Stayed 1 night in Oct 2022
Response from Michelle on 11 Oct 2022
Thank you for taking the time to give us a review. We value your opinions. I apologize for the inconveniences you accured. Please come back to see us soon.

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Very disappointed in restaurant facilities.
Stayed 2 nights in Sep 2022
Response from Michelle on 12 Sept 2022
Hello, I apologize for your disappointment concerning the Bistro. We strive every day to give the best to every guest. We hope to see you again soon.

2/10 Terrible

Devante

Stayed 1 night in Sep 2022
Response from Michelle on 6 Sept 2022
Hello I apologize for the issues you experienced during your stay. We do strive every day to provide the best service for every guest. I do hope you will come back next time.

6/10 Okay

Carrie

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Faucet not working f. Coffee pot not working. Limited tv
Stayed 1 night in Jul 2022
Response from Michelle on 1 Aug 2022
Hello Carrie, I am sorry for the inconvenience you experinced during your stay. I will relay your comments to the maintenance departmet for correction. We hope you will stay with us again next time you are in the area.

10/10 Excellent

Joe

Stayed 1 night in Jul 2022

8/10 Good

Brenda

Travelled with family
Liked: Property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from Michelle on 1 Aug 2022
Hello Brenda, Thank you for taking the time to give us a review. Hope to see you again soon.

10/10 Excellent

Karen

Stayed 1 night in Jun 2022

4/10 Poor

Reginald, Whites Creek

Travelled with partner
Liked: Cleanliness, staff & service
I saw a large bug in the bed. I believe to be ant. In the bathroom I saw something like a centipede. Only one roll of tissue that wasn’t partially used looked weird next to infilled dispenser. Only two face clothes, two hand towels and two bath towels. I expect at least 4 face clothes and 4 bath towels.
Stayed 1 night in May 2022

10/10 Excellent

Missy

Very nice stay!
Stayed 1 night in May 2022
Response from Michelle on 16 May 2022
Thank you for taking the time to give us a review. We look forward to seeing you again next time.