Prasiés

You cannot get to this hotel by vehicle which I didn’t know ahead of time. They “contacted us” on WhatsApp which I don’t have. Our driver once realizing you cannot reach by vehicle dropped us off at the bottom of the hill and said it’s up there. The phone number doesn’t reach anybody so after wandering around up the hills and down the hills for over an hour we finally found some nice person that could help us. He directed us to the hotel. it takes 20 minutes when you know where you’re going to get to the hotel up and down steep steps. We finally got the hotel and the room was not ready. We waited for 2 1/2 hours. Once we were told the room was ready, We went to have a look. When we tried to use the hot tub it was dirty with somebody else’s rose petals. There are no roses in the vicinity. There is no toilet paper. The air conditioning didn’t work, the TV was wasn’t working, safe wasn’t working, the coffee maker wasn’t working. Nothing was as it was advertised. The staff was not able to help with anything. We were never able to get anybody on the phone or speak to a manager. I would not recommend this to anyone.

The hotel has a magnificent view of the caldera. Sunsets are amazing. Staff are so helpful and attentive. Location is perfect to everything Fira. Their breakfast was convenient. There is no parking. Hotel room opens up to the best view every morning. It’s tough to get your luggage to the hotel but the staff will help you (just ask). I feel it’s an older hotel but gets the job done for the price. I wish the showers could be updated. I wish the had a full queen or king in our bed. There was two twin mattresses to make the queen and I kept falling in the crack. I give it a 4 star because of this but the staff are amazing and you cannot beat the location.