Prairie Grove Holidays from £1,297

The building and rooms were beautiful, and clean. You cannot beat the views of the lake and the night skyline. We had a problem with the elevator keycard access not working but security helped us out. My biggest gripe is not having more options to order for room service from ther hotel restaurant. We didnt want to pay $70 for two burgers, and we didnt want to go out after a long day of traveling. We did door dash pizza, and everything was fine. Other than that, it was a very nice stay.

I liked the hotel room's kitchen and it is very nice, however VERY small. The pool/amenities are also very nice. One major challenge was there was a last minute change to the location of our reservation from old town to fulton market. They did communicate the change and provided a discount, however, this occurred the day before our trip. The check-in process was also very disorganized and confusing. Information easily accessible in the reservation was not used, requiring extra check-in time. They told us a crib was available, and later found only a pack and play. I requested bedding for the pull out 4 times before someone brought them. Overall, management needs to improve their operations.

The room ended up being quieter than I would have expected since it’s right next to one elevator bank and across the hall from the other. I was told upon check in that they would move me to another room down the hall. When we came back at 4 I was told that there was no note for that request and that there were no more King rooms. Overall the room was fine, nothing special.

It was a perfect overnight stay in Chicago. Easy accessibility, clean & helpful staff.

It's a beautiful and comfortable hotel.