Praia da Gorda

I had an oceanfront room and this was an exceptional stay. From the check in assistance by Julia at the front desk, to Gustavo at my check out, I had an amazing stay at Grand Hyatt for 4 days and I'd definitely be back here again. I am very sensitive to noise and even though the oceanfront room is by the avenue, the soundproofing of the balcony door was so superb, once you close it, the whole noise of the outer world is away from you. The bed was incredibly comfortable, the shower was spacious and so was the room, giving me plenty of space to move in it comfortably. The housekeeping was incredible, I am already a very tidy person but when I came back to my room, their touch made things even better than I expected. I loved the fact that the portion of the ocean this hotel sees is much more calmer than most beaches of Rio. I also stopped by Canto for lunch once and a drink when I checked out, and the server Monique was very helpful and warm. Overall, it's been a great experience for me. I was a solo, woman traveller. Would highly recommend this place to anyone interested.

Breakfast menu was unparalleled. So many options on the buffet, all delicious, and the menu items are prepared to perfection. The staff is warm, attentive and kind. The property is beautiful, with superb design and attention to details, surrounded in lush greenery. The pool area is so luxurious, we didn't want to leave it. I would heartily recommend.

Overall, the hotel was below standard, more like a 3-star hotel. Room was very small. Bathroom more like the size of a closet. Hot water took 10 minutes to get warm. View room with a window whose outside has not been cleaned in a few years - more like a dirty blurred view of ocean. House cleaning service timing abominable. Told to clean room every morning after 9am and be finished by noon; had to practically call them every day after returning to room around 4pm to get the room cleaned. Everyone was always very courteous and obliging, however, their follow-through was very poor. I have to rethink my Marriott and Bonvoy usage. Corporate is quick to raise rates, but the hotelier is failing miserably to maintain, let alone improve, standards. Will probably advise associates and friends accordingly via social media. Regards.