Deluxe Double Room | In-room safe, individually decorated, individually furnished, desk
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Reviews of numa | Laurel

4 out of 5
numa | Laurel
Jungmannovo namesti 1, Prague

Reviews

9.4

Exceptional

Rating 10 - Excellent. 36 out of 44 reviews" "
Rating 8 - Good. 5 out of 44 reviews" "
Rating 6 - Okay. 1 out of 44 reviews" "
Rating 4 - Poor. 1 out of 44 reviews" "
Rating 2 - Terrible. 1 out of 44 reviews" "

9.8/10

Cleanliness

9.0/10

Staff & service

9.8/10

Amenities

10/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Sarah

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Numa Laurel is the perfect stay if coming to prague! So modern and luxurious, close enough to walk to all attractions and they keep in touch all the way via whatsapp. They couldnt be more perfect!
Stayed 3 nights in May 2024

8/10 Good

Katherine

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Like the other reviews, this particular property is in prime location (but not too touristy like Old Town), easily accessible from airport, beautifully decorated, excellent value and had lovely in-room amenities. I think this is perfect for a short stay of few days max. We stayed for 7 days and cleaning was only offered for free for 8 days or longer. You can get extra coffee, toilet paper and linens from a closet on a different floor but after a few days, the room just isn't very comfortable. Midweek cleaning included would be perfect (costs 750 czk), so would the availability of a microwave and trash removal. There wasn't anywhere to put extra trash unless you coordinate a pick up via the app. Ask for a room with a balcony. Overally a great stay with some minor inconveniences mentioned above and the club nearby can be noticeable at night.
Stayed 7 nights in Apr 2024
Response from numa Guest Experience Team on 24 Apr 2024
Dear Katherine,Thank you for the wonderful feedback and easy communication during your stay. We're incredibly pleased to read that you enjoyed your stay and that we were able to support you. We want to wish you all the best in the future and look forward to seeing you again soon!Best regards,numa Guest Experience Team

10/10 Excellent

Rebecca

Stayed 2 nights in Apr 2024

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, room comfort
Nice hotel room. Nice location
It was a good location in New Town. Starbucks across the street. Many restaurants and bars around. Old town is minutes of walk away. Recommend to stay here and would stay here again
Stayed 1 night in Feb 2024
Response from numa Guest Experience Team on 7 Feb 2024
Dear Guest,We want to thank you for your feedback! It's always a pleasure to know that people enjoyed their time with us. We want to wish you all the best in the future and look forward to seeing you again soon!Best regards,numa Guest Experience Team

10/10 Excellent

Kaitlin

Liked: Cleanliness, amenities, property conditions & facilities
Very clean and lovely room design. It felt very luxe.
Stayed 4 nights in Oct 2023
Response from numa Guest Experience Team on 17 Oct 2023
Dear Kaitlin,We want to thank you for your feedback! It's always a pleasure to know that people enjoyed their time with us. We want to wish you all the best in the future and look forward to seeing you again soon! Best regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
Amazing stay at Numa Laurel
This was the second stay at a Numa property in Prague for us. The Laurel is a beautiful property in the center of Prague. Walking distance to many attractions and restaurants. Our rooftop room was amazing, and although we didn’t have an open view over the city, the room was quiet and spacious. Would come back in a heart beat!
Stayed 8 nights in Sep 2023
Response from numa Guest Experience Team on 17 Oct 2023
Dear Anonymous,We want to thank you for your feedback! It's always a pleasure to know that people enjoyed their time with us. We want to wish you all the best in the future and look forward to seeing you again soon! Best regards,

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top-notch
Upscale amenities, high ceilings, easy check-in/out, all at a discount if you don't require a front desk or daily cleaning.
Stayed 3 nights in Aug 2023
Response from numa Guest Experience Team on 17 Oct 2023
Dear William,We want to thank you for your feedback! It's always a pleasure to know that people enjoyed their time with us. We want to wish you all the best in the future and look forward to seeing you again soon! Best regards,

8/10 Good

George

Liked: Cleanliness, property conditions & facilities, room comfort
Horrible checkin great place.
Check in took an hour!!! It appears the hotels app doesn’t work for non Europeans.
Stayed 3 nights in Jul 2023

10/10 Excellent

Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was amazing
Stayed 2 nights in Jun 2023

10/10 Excellent

Andrea

I loved my stay at Numa Laurel. It was close to everything. The room was beautiful and there were so many cool details. I really liked the check in process. So impressed! Highly recommend staying here.
Stayed 1 night in Jun 2023

8/10 Good

DALIBOR

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent with a caveat
The method of automated accommodation and end of stay is excellent and in this respect the hotel's communication with the customer via whatsapp is very good. However, I personally do not like the breakfast package, especially in a situation where I used the hotel's services for the first time and did not know how to choose from the offered breakfast menus. In short - the breakfast service method is a minus for me and I don't know if I will ever return to the hotel because of this solution. On the other hand - the location, cleanliness, size of the room, bathroom and quality of equipment, attention of the hotel upon arrival, all this is at a high level and I am grateful for this.
Stayed 1 night in Jun 2023

10/10 Excellent

David

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent room and beautifully decorated. In a great location that is super easy to get to just about everything in minutes. Metro access is 20’ from the door.
Stayed 5 nights in Jun 2023

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice and Central and within easy walking distance of all of the Old town. Plenty of clean places to eat yards away.
Stayed 4 nights in Jun 2023

10/10 Excellent

patrik

Stayed 3 nights in May 2023

6/10 Okay

Susana

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I was a little disappointed with this stay because I paid for a Deluxe Confort room (bigger double room with big windows so I could see the city), and instead I got a regular size room (still quite big), but the windows were these small attic windows I would have to climb on top of the bed to look outside. When I brought it up to the hotel, Cristopher said I was assigned the room I booked through Expedia, which was the smaller one I got according to them. Well, well, well. Low and behold, I have just received my receipt from them, and guess what it said I booked? A Deluxe Comfort room, aka the bigger room with bigger windows. Did I get a deluxe comfort room? No. Did I pay for a deluxe comfort room yes. So which one is it Cristopher? Also, I spoke to Expedia and they also confirmed I booked the bigger double room, Deluxe Comfort NOT deluxe. Zero idea what happened there, but playing the blame game and pointing fingers is not cute. Aside from staying in the attic of this building when I paid for a big room with big bay windows, the place was clean, modern with a great location in the middle of the old town. About a 7 minute walk from the clock and surrounded by cafes and shops. Felt very secure and had a very secure check in with a PIN code. Amenities were free, and the building itself was gorgeous. Wasn’t impressed with the lack of accountability though, and paying for something and getting something else.
Response from numa Guest Experience Team on 20 Apr 2023
Dear Susana,Thank you for your feedback! We'll discuss your comment with the team. Our team will do our best to make sure this doesn't happen again. We hope you'll give us another chance to show you what a truly wonderful stay at one of our properties is like. Please let us know if you would like to discuss this personally, and we will get in contact with you. Best regards,

10/10 Excellent

Feorillo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, clean, safe, and modern facilities. Highly recommended.
Stayed 7 nights in Jan 2023

10/10 Excellent

Loida

Liked: Cleanliness, property conditions & facilities
Es un excelente hotel, El ambiente, las habitaciones se sienten como en casa. Además está ubicado estratégicamente y de fácil acceso.
Stayed 2 nights in Mar 2024
Response from numa Guest Experience Team on 10 Apr 2024
Bonjour Loida,Merci de nous avoir fait part de ta satisfaction ! Nous sommes ravis d'apprendre que tu as apprécié ton séjour et que tu as passé un bon moment à numa. Nous espérons pouvoir t'accueillir à nouveau à l'avenir pour d'autres expériences aussi riches en émotions.Cordialement,numa Guest Experience Team

10/10 Excellent

ELKE HEIDY

Travelled with family
Liked: Cleanliness, room comfort
Stayed 10 nights in Jan 2024
Response from numa Guest Experience Team on 7 Feb 2024
Dear Elke,We are thrilled to hear that you had a great experience with us. We look forward to seeing you again soon!Best regards,numa Guest Experience Team

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, room comfort
Stayed 2 nights in Dec 2023
Response from numa Guest Experience Team on 7 Feb 2024
Dear guest,We want to thank you for your feedback! It's always a pleasure to know that people enjoyed their time with us. We want to wish you all the best in the future and look forward to seeing you again soon!Best regards,numa Guest Experience Team

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, room comfort
Stayed 2 nights in Nov 2023
Response from numa Guest Experience Team on 22 Nov 2023
Dear Anonymous,We want to thank you for your feedback! It's always a pleasure to know that people enjoyed their time with us. We want to wish you all the best in the future and look forward to seeing you again soon! Best regards,

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, room comfort
Stayed 2 nights in Oct 2023
Response from numa Guest Experience Team on 15 Nov 2023
Dear ,We want to thank you for your feedback! It's always a pleasure to know that people enjoyed their time with us. We want to wish you all the best in the future and look forward to seeing you again soon! Best regards,

10/10 Excellent

Fernando

Liked: Room comfort
Bien pero les falta
Una experiencia buena, aunque dos temas que si son super elementales para nosotros, y creo que para cualquer visitante que pueda llegar a usar este hotel y el que sea. Llegando no pudimos entrar porque es un hotel de naturaleza desatendido, es decir, que no hay una recepción y por tanto quien te reciba y te ayude, todo es por corre y whatsapp, el problema fue que no recibimos el correo que debimos haber recibido 24 horas antes con las instrucciones de llegada, el código se acceso al hotel y a la habitación, así es que estuvimos en la calle esperando a que alguien nos contestara, porque por supuesto que la gente de hoteles.com se lavó las manos diciendo que lo viéramos con la propiedad, y una vez quel vimos con los mismos de numa qué tardaron al rededor de 30 minutos en responder, mientras fue estar en la calle, afortunadamente te enfrente hay un starbucks y no estuvimos a luz de sol esperando. Una vez que te responden si son muy amables y te atienden bien, no tan rápidos como a uno le gustaría pero al me os si te responden. Y la otra es que nadie limpia, y eso no lo dicen, así es que los tres días qué estuvimos, la habitación no se limpió ni nada, y la verdad creo que si hizo falta cuando menos el tema de camas, toallas y baño.
Stayed 3 nights in Sep 2023
Response from numa Guest Experience Team on 17 Oct 2023
Dear Fernando,We want to thank you for your feedback! It's always a pleasure to know that people enjoyed their time with us. We're working hard to enhance our processes, and every feedback helps us find ways to do that. We want to wish you all the best in the future and look forward to seeing you again soon! Best regards,

10/10 Excellent

Alberto

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Struttura in posizione strategica. Camere stupende, spaziose comode e arredate benissimo, frigo bar gratuito, check-in e check-out comodissimi con il servizio messaggi.
Stayed 3 nights in Sep 2023
Response from numa Guest Experience Team on 17 Oct 2023
Dear Alberto,We want to thank you for your feedback! It's always a pleasure to know that people enjoyed their time with us. We want to wish you all the best in the future and look forward to seeing you again soon! Best regards,

10/10 Excellent

Uwe

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Die Zimmer sind toll. Sie sind modern, zweckmäßig und mit viel Liebe zum Detail eingerichtet. Die Sauberkeit ist hervorragend, die Kommunikation über WhatsApp klappt reibungslos. An der Erfassung der Anmeldedaten darf noch etwas optimiert werden. Wir waren sehr zufrieden und kommen garantiert wieder.
Stayed 2 nights in Sep 2023
Response from numa Guest Experience Team on 17 Oct 2023
Dear Uwe,We want to thank you for your feedback! It's always a pleasure to know that people enjoyed their time with us. We want to wish you all the best in the future and look forward to seeing you again soon! Best regards,

10/10 Excellent

Janneth Yolanda Contreras

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo muy bien, cerca de todo y muy grande y acogedora la habitación. El suelo del baño con la opción de mantenerlo caliente y para secar las toallas también viene fenomenal y también tiene una plancha con su tabla...Todo muy cómodo y acogedor. Las bebidas de cortesía, la cama grande y el baño. Todo ventajas y cerca de todo (metro, autobús,tiendas, supermercado). No hay recepción ni llaves, se entra con un código y eso también facilita las cosas.
Stayed 2 nights in Aug 2023

10/10 Excellent

Marianne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alt her fungerer til punkt og prikke. Selvom der ikke er noget personale, er det nemt at gå til, når man først bliver klar over, hvad det handler om. Rummet, eller lejligheden, som det faktisk nærmere er, er ren, hyggelig og rummelig. En stor anbefaling herfra.
Stayed 1 night in Jul 2023

10/10 Excellent

Mehmet Ugur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023

10/10 Excellent

Katja

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again
Clean room, good location, coffee etc available. I would have liked leaving my luggage for the day. There are even lockers in the building.
Stayed 1 night in Jul 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023

10/10 Excellent

Nathalie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Bruyant le soir jusque tard dans la nuit
Stayed 3 nights in May 2023
Response from numa Guest Experience Team on 14 May 2023
Dear Nathalie ,We want to thank you for your feedback! It's always a pleasure to know that people enjoyed their time with us. We want to wish you all the best in the future and look forward to seeing you again soon! Best regards,

10/10 Excellent

Louis

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
even though breakfast was good, we will next time use without.
Stayed 4 nights in Apr 2023
Response from numa Guest Experience Team on 14 May 2023
Dear Louis,We want to thank you for your feedback! It's always a pleasure to know that people enjoyed their time with us. We want to wish you all the best in the future and look forward to seeing you again soon! Best regards,

10/10 Excellent

HANA

Stayed 2 nights in Feb 2020
Response from numa Guest Experience Team on 15 Nov 2023
Dear HANA,We want to thank you for your feedback! It's always a pleasure to know that people enjoyed their time with us. We want to wish you all the best in the future and look forward to seeing you again soon! Best regards,

10/10 Excellent

Verified traveller

Stayed 1 night in Feb 2020

10/10 Excellent

Ana elisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
O quarto era maravilhoso e bem localizado ! Pretíssimo do centro histórico ! Limpeza impecável ! Todos os funcionários bem atenciosos e simpáticos ! Adoramos a estadia !
Stayed 2 nights in Dec 2019
Response from Anastasia on 8 Jan 2020
Ana Elisa, muchas gracias por su amable evaluación de nuestro hotel! Esperamos verte pronto! :) Dependance Golden Crown Team