The property is cleaned, and staff generally get on with their jobs. It's value for money, and there's a clean room every day.
Areas of improvement:
1. Staff, especially customer-facing, could be more friendly and approachable by smiling and conversing with customers. One of the receptionists was too serious and appeared to be forcing words out of her when talking or enquiring.
2. Breakfast is very average because it does not include cooked foods; all the items displayed are processed foods. And it is the same food every day. This is boring.
3. Regarding breakfast, food should be labelled so customers know what they are eating, especially for allergy sufferers, particularly children.
4. The swimming pool and even the paid spa are not available to customers until late in the evening. The staff told me that the pool is being rented out to outsiders, offering swimming lessons to children who use it all day. This MUST be displayed, and customers SHOULD be informed when booking. Otherwise, it is deceptive or misleading, to say the least.
5. It is ridiculous that customers have to pay to use the pool and sauna, even though the hotel advertises these amenities to attract customers.
Unless all the above are attended to, I WILL NOT USE THIS HOTEL AGAIN, AND I WILL NOT RECOMMEND IT TO ANYONE.
