Find Luxury Hotels in Powelltown, Melbourne

"The spa was relaxing and communication friendly"

"I Wouldn’t say it would be an issue to other people but, being told about the water is brown due to the rainforest conditions 30m before arrival made us questions ourselves especially it not being advertised on the website and on the booking/checkin instructions, we hesitated to drink water from the tap and were only given 2 water bottles which made the situation more dire, place was ok for clean the dinning chair pillows were stained and smelly, the carpet had a decently sized stain and was stinking, we were told the place received a bit of renovation and yeah they don’t bother covering up or patching the plaster holes they left behind and the scratches on the wall, aircon was outdated and required further thorough inspection, the spa bath jets were all stained and the spa floor had a few spots on it indicating it wasn’t cleaned prior to the last guess leaving, abhi was good until we told him about the issues and tried requesting a refund, he called us in the morning to just literally rinse and repeat the same words for 6 minutes, he wouldn’t let us speak until I told him to stop. All issue aside the place location was top tier, the views are immaculate from the deck outside, privacy was a nice touch to add to the place, but sadly whatever’s advertised is what the place looked like before the new owners came in, biggest problem is the place has changed a significant amount to what is advertised and the old photos of it will make u book it, please look at recent photos before"