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Reviews of Super 8 by Wyndham Richlands/Claypool Hill Area

2 out of 5
Super 8 by Wyndham Richlands/Claypool Hill Area
12367 Gov G C Peery Hwy, Us Route 19, Pounding Mill, VA

Reviews

8.6

Excellent

Rating 10 - Excellent. 202 out of 430 reviews" "
Rating 8 - Good. 164 out of 430 reviews" "
Rating 6 - Okay. 43 out of 430 reviews" "
Rating 4 - Poor. 11 out of 430 reviews" "
Rating 2 - Terrible. 10 out of 430 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Catherine

Travelled with family
Liked: Property conditions & facilities
Quiet and convenient.
Stayed 2 nights in May 2024
Response from Sarah, GM on 20 May 2024
I am glad to see you had a great stay!

10/10 Excellent

James

Quiet and clean
Stayed 10 nights in May 2024
Response from Sarah, GM on 20 May 2024
Thank you! I am glad you had a great stay!

10/10 Excellent

Clayton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Sarah, GM on 13 May 2024
Thank you! I am glad you had a nice stay!

8/10 Good

Tammie L

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024
Response from Sarah, GM on 8 May 2024
Thank you! I am glad to see you had a nice stay!

6/10 Okay

Dawn

Only stayed 1 night
Stayed 1 night in Apr 2024
Response from Sarah, GM on 22 Apr 2024
Thank you for your feedback.

8/10 Good

Nicole, Cooper City

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It’s exactly what we needed for the time of stay we were there. Rooms were clean, bed and pillows comfortable, shower was hot, ac was cold, tv worked with good stations, everything was clean. Complimentary bathroom essentials and blow dryer, mini fridge, microwave, desk and chair. Front desk and cleaning staff were wonderful, the guests were all respectful, parking was safe and light up, we were located near everything within 20-30 mins, daily breakfast included chocolate milk, juice, yogurt, fruit cups, toast, bagels, cereal with milk, jellies, butter, peanut butter; they also had a coffee station, ice machine, vending machine. Next door was McDonald’s and a gas station, Starbucks nearby as well.
Stayed 3 nights in Apr 2024
Response from Sarah, GM on 22 Apr 2024
Thank you for your feedback. I am glad to see you had a great stay!

10/10 Excellent

Yasuko

Stayed 2 nights in Apr 2024
Response from Sarah, GM on 25 Apr 2024
Thank you! I am glad you had a great stay!

8/10 Good

Erin

Business traveller
Liked: Cleanliness, staff & service, amenities
Convenient for work. However, beds were extremely hard!
Stayed 2 nights in Mar 2024
Response from Sarah, GM on 3 Apr 2024
Thank you for providing your feedback. Sorry to see you found the beds to be hard, but I am glad to see you otherwise had a good stay.

4/10 Poor

Sungyull

Liked: Staff & service
Disliked: Cleanliness
It is a good place, inexpensive, good staff and all but they need new pillows. I couldn’t’ sleep.
Stayed 1 night in Mar 2024
Response from Sarah, GM on 27 Mar 2024
I am terribly sorry to see you were so dissatisfied with your stay. We actually do have new pillows in most of our rooms. I will definitely look in the particular room you stayed in to ensure we have new pillows in there. Thank you for letting us know of the issue, and again I apologize you were not able to sleep well. We work hard to provide a great stay for every guest, every time.

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
This was a very clean facility and staff was very friendly. Room was very adequate for the price!!
Stayed 1 night in Mar 2024
Response from Sarah, GM on 12 Mar 2024
Thank you for your nice words! I am glad to see you had a nice stay and found our rooms to be clean and our staff friendly. We hope to see you again if you are back in the area!

10/10 Excellent

Catalina, philadelphia

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly!
Stayed 2 nights in Feb 2024
Response from Sarah, GM on 6 Mar 2024
Thank you so much for your feedback. I am so happy to see you had a nice stay and found our staff to be friendly!

8/10 Good

Pamala

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shady Sadie in Raven
Overnight stay.....Room was clean, good shower pressure was good, bed was comfortable and quiet. We were supposed to have a 1 bedroom suite. My reservation disappeared from my app. I called them they could see a reservation. Sent me a confirmation on my email. I didn't open it until we were almost there. We didn't get that room. However, we were not charged for the more expensive room. We were charged for the room we stayed in so that is good.
Stayed 1 night in Feb 2024
Response from Sarah, GM on 19 Feb 2024
Thank you for your feedback. I'm sorry to see that there was an issue with your reservation. I am however glad to see you had a nice stay in spite of the mix-up.

10/10 Excellent

Gerald

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Sarah, GM on 13 Feb 2024
Thank you for the 10/10 rating! I am glad to see you had a great stay! We hope to see you again soon.

10/10 Excellent

David, Portland

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I've stayed at the Super8 before and always have a nice stay. Everyone there is friendly and helpful. The hotel is very clean and quiet. Will definitely stay there again.
Stayed 1 night in Feb 2024
Response from Sarah, GM on 13 Feb 2024
I am so glad to see you have been satisfied with your stays with us! We look forward to seeing you again.

10/10 Excellent

Yosely

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Sarah, GM on 6 Feb 2024
Thank you for your feedback. We are glad to see you had a great stay!

10/10 Excellent

Gary

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Great value for the price.
Everything was nice and clean. The receptionist could have been people friendly and welcoming.
Stayed 2 nights in Dec 2023
Response from Sarah, GM on 8 Jan 2024
I am glad you had a nice stay!

6/10 Okay

Catherine

Stayed 1 night in Jan 2024
Response from Sarah, GM on 28 Jan 2024
Thank you for providing your feedback.

10/10 Excellent

John R

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff.
Stayed 3 nights in Dec 2023
Response from Sarah, GM on 3 Jan 2024
Thank you for your feedback. I am glad to see you found our staff to be friendly and helpful. We hope to see you again in the future!

10/10 Excellent

Vickie

Liked: Cleanliness, property conditions & facilities
It was a little old, but clean enough and a good value for the money.
Stayed 2 nights in Dec 2023
Response from Sarah, GM on 6 Feb 2024
Thank you! We are happy to see you were satisfied with your stay.

8/10 Good

tina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly
Stayed 1 night in Dec 2023
Response from Sarah, GM on 25 Dec 2023
I am glad to see you had a good stay!

10/10 Excellent

Tonya

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Staff was excellent from the moment we arrived. Room was clean and it was a very quiet visit.
Stayed 2 nights in Dec 2023
Response from Sarah, GM on 25 Dec 2023
Thank you! I am happy to see you were well satisfied!

10/10 Excellent

LeAnn

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service
Staff were very friendly. Nice clean room for the price.
Stayed 2 nights in Nov 2023
Response from Sarah, GM on 24 Nov 2023
I am so glad to see you have a great stay! W pride ourselves of friendly service and clean rooms. We hope to see you again if you are back in the area!

6/10 Okay

Patricia

Stayed 1 night in Nov 2023
Response from Sarah, GM on 20 Nov 2023
Thank you for your feedback.

8/10 Good

Valerie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, near highway, restaurants, and stores
Stayed 3 nights in Nov 2023
Response from Sarah, GM on 13 Nov 2023
Thank you for your feedback! We are glad to see you had a good stay! Hope to see you again if you are back in the area.

6/10 Okay

Jason

Business traveller
Liked: Property conditions & facilities
Disliked: Staff & service, room comfort
Stayed 7 nights in Nov 2023
Response from Sarah, GM on 13 Nov 2023
Thank you for your feedback. I hope that you had a good stay.

8/10 Good

Brian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was very friendly and helpful. Room was nice and clean
Stayed 2 nights in Oct 2023
Response from Sarah, GM on 1 Nov 2023
We are glad to see you found our staff to be friendly and room clean! Thank you for your feedback, and we hope to see you again in the future!

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Sarah, GM on 1 Nov 2023
Thank you! I am so glad to see you had a nice stay!

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Clean and comfortable
I would rate this a 4 because it was clean and comfortable to stay here but this is not a 5 star hotel due to it's age and the fact that it is a budget motel. The staff were friendly and helpful. The price is definitely Great for what you get! We did have a room on the first floor at first and when we went in the room it had sort of a musty smell, so we asked to switch to second floor and it was much better. I am very smell sensitive.
Stayed 1 night in Oct 2023
Response from Sarah, GM on 31 Oct 2023
Thank you for your feedback. I am glad to see you had a nice stay and we were able to accommodate your needs. We hope to see you again if you are back in the area.

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a good pick. Convenient, clean, friendly team, safe and well kept. When in the area I will stay here again.
Stayed 1 night in Oct 2023
Response from Sarah, GM on 30 Oct 2023
Thank you! We are so glad to see you had a great stay with us! Hope to see you again!

8/10 Good

Ali

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet and clean.
Stayed 1 night in Oct 2023
Response from Sarah, GM on 17 Oct 2023
I am happy to see you found our property to be quiet and clean. We hope to see you again if you are back in the area!

8/10 Good

Lynette

Travelled with family
Liked: Staff & service, room comfort
Stayed 1 night in Oct 2023
Response from Sarah, GM on 10 Oct 2023
Thank you for staying with us! I am glad to see you enjoyed your stay.

8/10 Good

Mitchell

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The parking lot needs worked on .
Stayed 1 night in Oct 2023
Response from Sarah, GM on 10 Oct 2023
Thank you for your feedback!

10/10 Excellent

Pamela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I felt safe. It was clean
Stayed 2 nights in Sep 2023
Response from Sarah, GM on 25 Sept 2023
Thank you for staying with us. I am happy to see you felt safe and found your room to be clean. We pride ourselves on cleanliness and friendliness. We hope to see you again in the future!

10/10 Excellent

Brenda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I don't like booking motels online when I don't know the area so I am always a little apprehensive about what it's actually going to be like when I get there. I was very pleased with this pick. Staff was friendly and the room was clean and in good shape. We spent two nights there and it was quiet both nights, no hallway noise. This motel is a good pick.
Stayed 2 nights in Sep 2023
Response from Sarah, GM on 18 Sept 2023
I am so happy to see you were pleased with your stay with us. Thank you for taking the time to provide us with your feedback, it is greatly appreciated!

10/10 Excellent

Clara

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and quiet.
Stayed 3 nights in Sep 2023
Response from Sarah, GM on 14 Sept 2023
We are glad to see you had a great stay! Thank you for being our guest.

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Sarah, GM on 13 Sept 2023
Thank you! I am glad you had a nice stay!

10/10 Excellent

Vanessa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family trip
Quite hotel,it was clean staff was nice and we hated to leave Iove this hotel we definitely be back.
Love it here
Room was very clean and roomy
Stayed 1 night in Sep 2023
Response from Sarah, GM on 11 Sept 2023
Thank you for your feedback! I am so glad to see that you had a great stay!

8/10 Good

Sarah

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean, parking accessible, front desk staff available, professional, and affable. Room was non-smoking, but smoke could be smelled upon entry into the room. No issues during stay
Stayed 1 night in Aug 2023
Response from Sarah, GM on 1 Sept 2023
Thank you for your feedback. I am glad to see you had a good stay. I apologize for the smell of smoke, I will definitely have housekeeping look into this.

8/10 Good

Harry

Travelled with partner
Liked: Staff & service, property conditions & facilities
Not many choices in this area. What a beautiful area; the mountains are splendid and worth the visit.
Stayed 1 night in Aug 2023
Response from Sarah, GM on 1 Sept 2023
Thank you for your feedback!

10/10 Excellent

Judy

Travelled with partner
Liked: Amenities
Checking in and out was super easy! Price was great! We plan to stay here again next visit to the area
Stayed 1 night in Aug 2023
Response from Sarah, GM on 1 Sept 2023
Thank you! I am glad to see you had a great stay!

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Sarah, GM on 1 Sept 2023
Thank you! I am glad you had a great stay!

8/10 Good

Diane

Liked: Cleanliness, staff & service, property conditions & facilities
I stay here often and will continue, but my biggest issue is many of the room windows do not lock. 1st and 2nd floor. I have finally had a stick made to put in the window for safety. I don't understand why they don't think this is important. They know I complain each time I'm there and experience this problem.
Stayed 1 night in Aug 2023
Response from Sarah, GM on 24 Aug 2023
Thanks for your feedback and for being a continued guest at our property.

8/10 Good

Luther

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Sarah, GM on 21 Aug 2023
Thank you for your feedback! I am glad to see you had a nice stay.

2/10 Terrible

gala

Travelled with family, Business traveller, Travelled with pets
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The room was clean but the floor would have been more comfortable than the bed. The cover was like a sheet!
Stayed 1 night in Aug 2023
Response from Sarah, GM on 21 Aug 2023
I am very sorry to see you did not find our beds to be comfortable. I am however glad to see the room was clean. We appreciate your feedback, safe travels.

10/10 Excellent

India

Travelled with partner
Liked: Amenities
Bed and pillows were sooo soft. Staff was so friendly, super easy check in and check out. Also great water pressure for the showers. Overall great stay and good location
Stayed 1 night in Aug 2023
Response from Sarah, GM on 14 Aug 2023
I am happy to see you had a great, comfortable stay!

2/10 Terrible

Linda

Stayed 1 night in Aug 2023
Response from Sarah, GM on 11 Sept 2023
So sorry to see it seems you did not have an enjoyable stay.

8/10 Good

Sheila

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pretty good place to stay
Everything was good except our room smelled musky and our carpet felt damp like they had just cleaned it but it hadn’t dried.
Stayed 2 nights in Aug 2023
Response from Sarah, GM on 14 Aug 2023
Thank you for your feedback. I'm sorry to see the room had a musty smell, and damp carpet. It is possible the carpet had been cleaned, I will definitely check into this though. I am happy to see that otherwise you found your stay to pe pleasant. We hope to see you again in the future if you are back in the area!

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and comfy
Stayed 2 nights in Jul 2023
Response from Sarah, GM on 14 Aug 2023
I am happy to see you found our property to be clean and comfortable. We strive to provide clean and comfortable rooms and friendly customer service! Hope to see you again! Safe travels!

6/10 Okay

Jennifer

Travelled with family
I came with my mother who is 73 and has arthritis in her back. We were on the second floor. There was no elevator. It was very hard for my mom to get up and down the stairs, not to mention carrying our own luggage upstairs.
Stayed 1 night in Jul 2023
Response from Sarah, GM on 1 Aug 2023
I am sorry to see we were not able to accommodate with a downstairs room. We do our best to meet all guest requests, however we are a busy property with limited rooms and unfortunately, we are not always able to do so. I apologize for the inconveniences this caused.I am however happy to see that otherwise your stay was satisfactory.

10/10 Excellent

Patricia

Stayed 2 nights in Jul 2023
Response from Sarah, GM on 1 Aug 2023
Thank you for your feedback! I am glad to see you had a great stay!