In-room safe, iron/ironing board, free cots/infant beds, rollaway beds
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Reviews of SureStay Plus Hotel By Best Western Poteau

2.5 out of 5
SureStay Plus Hotel By Best Western Poteau
3111 N Broadway St, Poteau, OK

Reviews

8.6

Excellent

Rating 10 - Excellent. 204 out of 397 reviews" "
Rating 8 - Good. 132 out of 397 reviews" "
Rating 6 - Okay. 38 out of 397 reviews" "
Rating 4 - Poor. 19 out of 397 reviews" "
Rating 2 - Terrible. 4 out of 397 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place at a decent price.
Stayed 1 night in Apr 2024

8/10 Good

Dianna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Looked and smelled clean, friendly staff. I did not find an elevator for the upper rooms. When booking some reviews said it needed repairs, I guess they did or are in the process. I would stay again
Stayed 1 night in Apr 2024

6/10 Okay

Leslie

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness
Room, bedding, towels and everything smelled terribly of cigarette smoke. The drapes were badly stained with something that looked like spaghetti sauce thrown on them. There was a dead roach in the corner in the bathroom. Staff was pleasant, but there wasn’t much they could do since all rooms were full for eclipse. This was a second floor room in the back, so it’s possible it wasn’t used very often. Also didn’t have any no smoking signs. The location was convenient and breakfast was good.
Stayed 1 night in Apr 2024

6/10 Okay

Zachary

Stayed 1 night in Apr 2024

8/10 Good

Tanya

Travelled with family
Liked: Cleanliness
Rooms were clean but our shower head was broken so we couldnt move it. We were able to use it but not adjust it for the littles. The man working the front counter was very friendly. My main complaint is the lady who does breakfast. We have stayed at this Sure Stay several times and she is always very unfriendly. She seems like its an inconvenience if we ask her anything and she rarely smiles.
Stayed 3 nights in Mar 2024

10/10 Excellent

Sheryl

Travelled with family
Great place to stay!
Stayed 2 nights in Mar 2024

10/10 Excellent

Jimmy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

8/10 Good

Dustin

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Stacia

Liked: Cleanliness, staff & service, property conditions & facilities
Employees are very nice and it's clean and housekeeping are great
Stayed 1 night in Dec 2023

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Very comfortable stay quiet room was very clean plenty of towels. Good water pressure in the shower.
Stayed 1 night in Jan 2024

10/10 Excellent

Genice

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Dec 2023

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room, friendly staff. Ask 4 room on backside
The front desk person was very nice. The chicken was really quick. The rooms were very clean. I did not realize that the doors were on the outside as in a motel situation and the if you are staying on the front the traffic is you can hear the traffic noise. Also, our room have to be on the first floor right under the stairs so we were hearing people leave really early in the morning which is understandable but I definitely would ask to be put on a back the back side of the building. Other than that it was a fine stay. Everything worked and it was very clean and the people were friendly. The breakfast was a typical mediocre hotel; cereal situation but on all it was worth the value it took care of our needs
Stayed 2 nights in Dec 2023

6/10 Okay

Kyle

Stayed 2 nights in Nov 2023

6/10 Okay

Cynthia

Liked: Cleanliness, staff & service, room comfort
Was ok
Doesn’t have elevator.
Stayed 1 night in Nov 2023

6/10 Okay

Donna

Business traveller
Liked: Cleanliness, property conditions & facilities
b2ccf5a5-1c0f-4924-8f77-a0e25746dc27. I wanted to watch CMA’s, tv didn’t work, person on duty tried to resolve the problem but was unsuccessful. And there wasn’t anything else he could, not even credit some of the bill
Stayed 1 night in Nov 2023

4/10 Poor

Cynthia, BrokenArrow

Travelled with group
Liked: Cleanliness
Disliked: Staff & service
I booked a king, non smoking room and when I checked in I was given a king smoking room. Went to the front desk and was told I had booked a smoking room and they had no king non smoking rooms available. Had to settle for two queen non smoking. The front desk person tried to make me feel bad about wanting a downstairs room (we rode our motorcycle and wanted to keep an eye on it) by saying now he would probably have to tell some old lady with no legs that she would have to take an upstairs room later on in the evening. I will let my biker friend know this is not a biker friendly motel.
Stayed 1 night in Nov 2023

6/10 Okay

Wendy

Stayed 1 night in Nov 2023

4/10 Poor

Cynthia

Liked: Cleanliness, staff & service
Bed really uncomfortable. A/c very noisy
Stayed 1 night in Nov 2023

8/10 Good

Vanessa

Liked: Cleanliness
Outside doors and didn’t feel as secure.
Stayed 1 night in Nov 2023

10/10 Excellent

Dale

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and well maintained.
Stayed 1 night in Oct 2023

6/10 Okay

Pam

Liked: Cleanliness, room comfort
Stayed 1 night in Oct 2023

4/10 Poor

Angela

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
.
Stayed 1 night in Oct 2023

8/10 Good

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and helpful. The room was spacious and clean. Overall I enjoyed the stay and will stay again next time I am in the area.
Stayed 3 nights in Oct 2023

10/10 Excellent

FRANCISCO JAVIER

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was great!. Clean room and facilities.
Stayed 1 night in Oct 2023

10/10 Excellent

Serena

Liked: Cleanliness, staff & service, property conditions & facilities
Great sevice and breakfast. Clean rooms and attentive with cleaning and replacing items as needed daily!Friendly and very welcoming. Thou unfortunate pool closed seasonally but very much understandable def not a negative
Stayed 2 nights in Oct 2023

8/10 Good

Kenneth

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet. Clean.
Stayed 1 night in Oct 2023

8/10 Good

Susan, Glendale

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Older property but nice and clean. Sits on a busy road so kind of noisy, but other than that it is great!
Stayed 3 nights in Sep 2023

10/10 Excellent

Angel

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stop for motorcyclists
Great location to stop when riding motorcycles. We were able to park outside the room for easy coming and going.
Stayed 1 night in Sep 2023

6/10 Okay

Jill

Liked: Cleanliness, staff & service
Breakfast
Breakfast and towels were disappointing.
Stayed 2 nights in Sep 2023

10/10 Excellent

MISTY, West Monroe

Travelled with partner
Liked: Staff & service, property conditions & facilities
My husband and I have stayed here twice both times was good, rooms are clean and price was good for 1 night
Stayed 1 night in Aug 2023

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pool
Good a/c loved the pool kids enjoyed stay
Stayed 1 night in Aug 2023

10/10 Excellent

Marshall

Stayed 1 night in Aug 2023

10/10 Excellent

Bradley

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Lucio

Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 4 nights in Jul 2023

6/10 Okay

Emma

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No go in Poteau
I would stay somewhere else. Room was good except the ceiling started leaking and the girl at the front desk did not seem that surprised when brought to her attention. Owners are difficult and not accommodating. Housekeeping was banging on the door at 8 am knowing we were checking out that day. We were lectured about them not allowing “outsiders” at the pool but they charged us for three small children to come play anyway. Very confusing and I dont appreciate being lectures by another adult i er something so insignificant. We also got lectured about breakfast closing at 9 when we showed up at 9:03 am.
Stayed 1 night in Jul 2023

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Meredith

Stayed 1 night in Jul 2023

6/10 Okay

Daniel

Travelled with family, Travelled with pets
You get what you pay for. The property is fairly clean and kept up. The beds are stiff and the furniture dinged and well worn. The lights are harsh and not welcoming. The air conditioner pulls in the humidity from outside leaving the room cooler and humid. BUT as a wayside stop where I only need to sleep shower and be gone this fit just nice. The bed was clean, the water warm, and the price palatable.
Stayed 1 night in Jul 2023

10/10 Excellent

Tania

Travelled with family
Everything was nice and clean . The staff was friendly and professional
Stayed 3 nights in Jul 2023

10/10 Excellent

Erin D

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

4/10 Poor

CHEYENNE

Travelled with family and small children, Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We checked in went to first room. Was a water leak in ceiling, dry wall tape falling and crumbling off. Smell of mold from unclean ac that we’re or had been flooded was pungent. The cockroach that climbed on my husbands drink was my breaking point. Rm 102 is a osha rule book wrote up wet dream. Went to desk requested a new room. Staff was respectful and very understanding as well accommodating. Said would mention the items to management but doubt it would be heard. Was placed in second room 115 that was complete 180 from 102 . Was clean and smelled clean with no leaks or roaches I know i looked for an hr. Place needs new management and a hell of an update. Staff was pleasant though.
Stayed 1 night in Jul 2023

8/10 Good

Doug

Liked: Cleanliness, staff & service
Overall my stay was ok, the bed was a little to firm for my liking, the curtains were ripped. The TV was small 25” is small in todays standard. Room was clean.
Stayed 1 night in Jul 2023

8/10 Good

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023

8/10 Good

Shawn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay in Poteau
Our stay was nice. The only problem the housekeepers came too early & said they’d come back but didn’t. Other than that everything was great!!!
Stayed 3 nights in Jun 2023

10/10 Excellent

Ana

Stayed 1 night in Jun 2023

2/10 Terrible

Chris

Stayed 4 nights in Jun 2023

6/10 Okay

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

10/10 Excellent

Iris

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is our second time staying here and it’s always smooth and easy to check in! Definitely my go to place (:
Stayed 1 night in Jun 2023