Search Post Falls Cottages

"Clean room , quiet, staff was great. Breakfast was good"

"1 Star – Predatory Fees, Religious Discrimination, Zero Accountability Hotel Ruby in Spokane charged me a $22 "entertainment fee" , a thinly veiled alcohol charge from their bar, without disclosing it anywhere in my reservation. When I checked in and explicitly told the front desk agent that I do not drink alcohol for religious reasons and would not accept the charge, he looked me in the eye and told me it was policy. End of discussion. That's not policy. That's forcing a charge on a guest for something they don't want, didn't use, and objected to on religious grounds. I then contacted Expedia three separate times to dispute the charge. Each agent offered sympathy, vague promises to "email the property manager," and one even tried to buy my silence with a $50 credit toward a future booking, as if I'd ever book through them again. No refund was issued. No one took responsibility. Expedia's final answer was essentially: the hotel won't budge, so good luck. Let's be clear, Expedia failed to disclose mandatory fees at the time of booking, failed to advocate for their customer, and then had the audacity to suggest I use a discount credit on a future reservation. There won't be one. This isn't a misunderstanding. It's deceptive billing, and both Hotel Ruby and Expedia own it equally. Stay somewhere that respects its guests."

"Very nice hotel in a good downtown location with convenient parking. Staff was excellent. Food at associated restaurants was very good."

"Amazingly clean rooms and supportive staff. The beds were very comfortable "

"The hotel was clean and updated. The front desk staff were not friendly, or at least one of them wasn’t. For a nice hotel, they should be more welcoming. The area is beautiful but you do need to walk at least 15 min to get to restaurants, so if the weather is bad you’d need to have a car or Uber."

"Staff was very friendly, helpful, and checked us in quickly! Nice area, located right next to a gas station, and other stores if you need something, you don’t have to travel to get it!"

"We were a bit concerned with the hotel near the train tracks but it was actually quieter than some along main streets. The hotel provides ear plugs in each room although we never needed them. Location is convenient to downtown and riverfront park. Staff was courteous. "

"Great stop on our showing break road trip. Great breakfast, friendly staff, loved being attached to the water park - convenient for families, especially with teens young adults who can be on their own. We enjoyed our stay. "

"Nice location beside the river. Breakfast selection was very good. Evening menu is very limited, so it might be best to plan to eat elsewhere."