Verified
6/10 Okay
Carol
20 Apr 2026
Room was small but good for a place to sleep. The shower resulted in water all over the bathroom floor which we tried to prevent without success. Otherwise comfortable room. The location is great…walkable from the Sao Benton train station.
Our biggest problem was the check-in. We arrived by train from the airport and were at the train station for 2 1/2 hrs trying to get our check-in instructions. I received emails but couldn’t open them or would get an “error message”. We were tired and could not find the information with the building access code and room code. I completed the Guest Page Check-In before leaving home thinking I would receive the information right away. I tried to message the facility via Expedia but didn’t get a response. I tried to open emails from the facility but was getting an error code. We ended up contacting our daughter in Canada and got her to go to our house and log into my iPad to see if she could get the info for us, She was able to open the info and send the building codes to us. We then had trouble locating the building. We finally got into the building with the first code but struggled to open the lockbox for our room. After a 3 hr ordeal, we were almost at the point of looking for another accommodation until we finally got in. The day of arrival is too late to provide check-in details for people who are travelling. I am used to staying at accommodations with self check-in and have never experienced problems. I also couldn’t find check-out ins.
Carol
Stayed 3 nights in Mar 2026



































