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"I was told when confirming reservation breakfast included. Also, when reserving we were supposed to get a room with a partial coastal view. When we arrived at 12:30am I was told no we didn't get complimentary breakfast. He also moved our room because he didn't want us to have to 'deal' with a lockout. Thought we were getting a better room. He also did not mention there was a popular bakery just out the door of this hotel. I was too tired to argue the complimentary breakfast promised by previous attendant. Once entering the room, the sliding glass doors were off their rail and couldn't open them (my daughter was able to fix that). In the shower, the water never got very hot and went cold when taking a shower. Our room overlooked a parking area and on the second day I noticed the popular bakery that would have been nice to be told about by the reception desk. The positives were we slept well, and the location. Would I stay here again. No."

"Perfect location and unique hotel with secure off street parking"

"Hotel was clean and staff was friendly. Convenient location for downtown Portland."

"I had two rooms booked and knew check-in was at 4:00 p.m. One room was for my elderly parents, as we were heading back to Portland from Bar Harbor before our flight on Monday. I arrived early, and the woman at the front desk was incredibly polite. She let me know one room was already available and that I was eligible for a late checkout as a member. She also reminded me that breakfast was included in my reservation. She was very professional. After touring the city for several hours, I returned around 3 p.m. to check if my second room was ready. The gentleman at the desk was incredibly rude, snapping at me to remind me that check-in wasn't until 4 p.m. I explained that I was aware and simply checking for availability, which it turned out there was. He proceeded to check me in but failed to mention my late checkout eligibility or breakfast until I brought them up myself. I felt like a burden rather than a customer. As a former business traveler who held platinum status with Starwood Resorts before the Marriott acquisition, I have always enjoyed staying at Westin hotels. This Sunday was not a good experience. I have never felt so uncomfortable checking into a hotel; the front desk agent looked down on my family, which I did not appreciate. To end on a positive note, our breakfast server was kind and lovely. However, my interaction with the front desk staff left such a bad taste in my mouth that I felt compelled to share this feedback."

"Good location"

"Too bad property change 10 USD per parking spot while the parking itself is on property premises. The breakfast was okay. The room clean. "

"Shuttle service was great. Made it easy to go to dinner and with cost of parking it was a great thing to have available. "

"Everything was perfect "

"The staff were incredible! I loved the fresh coffee and the continental breakfast - much of which was available 24/7. Highest recommendation!"