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Reviews of Quality Inn & Suites

2.5 out of 5
Quality Inn & Suites
738 Main Street, South Portland, ME

Reviews

7.2

Good

Rating 10 - Excellent. 207 out of 811 reviews" "
Rating 8 - Good. 281 out of 811 reviews" "
Rating 6 - Okay. 172 out of 811 reviews" "
Rating 4 - Poor. 85 out of 811 reviews" "
Rating 2 - Terrible. 66 out of 811 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

CHARLES

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍👍👍
Stayed 1 night in Apr 2024

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a very pleasant stay. The front desk staff were accommodating and friendly. Conveniently located.
Stayed 1 night in Apr 2024

8/10 Good

Donald

Travelled with partner
Very reasonable at a good price.
Stayed 1 night in Apr 2024

8/10 Good

Charles

Liked: Cleanliness, staff & service
Friendly staff
Stayed 1 night in Apr 2024

8/10 Good

Kristi-Dawn

Travelled with partner
Liked: Staff & service
Stayed overnight while passing through. There have been recent updates from what I’ve been told. The room was nice and clean, bed comfortable, The bathroom was obviously old and they’d try to update it but it was clean. Hot breakfast was good. My only complaint was that the housekeeping cart kept going up and down the hall(laminate flooring) and was very loud. A lot of slamming doors very early in the morning. Otherwise, the stay was great. We were exhausted and thankful for a comfortable bed. Would stay again.
Stayed 1 night in Apr 2024

4/10 Poor

Tasha

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Jeffery

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
As often happens with Expedia, the property had NOT been notified and did NOT have our reservation when we arrived. The desk manager had to call Expedia, spending nearly half an hour to straighten it out, without result. She finally gave up and just checked us in. We will no longer book through Expedia for future trips.
Stayed 1 night in Apr 2024

8/10 Good

Scott

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Staff was friendly and helpful. Room was clean. Outside property needs some work. No elevator so be aware if you have heavy luggage.
Stayed 2 nights in Apr 2024

2/10 Terrible

Jordyn

Disliked: Cleanliness, staff & service, property conditions & facilities
This property was gross. They put us in a handicap room (even though we asked to not be) which meant the shower was too short for us to use to. There were holes in the walls The fire alarm light was hanging off the wall The Tv remote was broken, batteries held on my tape
Stayed 1 night in Apr 2024

10/10 Excellent

Jerri

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Live the rooms and pillows and ni e people's
Stayed 4 nights in Apr 2024

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff are awesome and polite.
Stayed 1 night in Apr 2024
Response from Michelle on 10 Apr 2024
Thank You

8/10 Good

Susan M

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access from the highway
Stayed 1 night in Apr 2024

8/10 Good

Nina

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Jessie

Liked: Cleanliness, amenities, property conditions & facilities
Staff is super friendly
Stayed 2 nights in Mar 2024
Response from Michelle on 10 Apr 2024
Thank You

6/10 Okay

Gnoleba

Good
Stayed 1 night in Mar 2024

6/10 Okay

iseale

Stayed 1 night in Mar 2024

8/10 Good

SUANN

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was affordable,clean,and breakfast had many options definitely would stay again
Stayed 2 nights in Mar 2024

4/10 Poor

Jennifer

Travelled with pets
Disliked: Cleanliness, staff & service, amenities
They started making really loud noises at 830 am and it was impossible to get back to sleep after that.
Stayed 1 night in Mar 2024

10/10 Excellent

Stephan

Stayed 1 night in Mar 2024
Response from Michelle on 10 Apr 2024
Thank You

10/10 Excellent

Ayriel

Stayed 1 night in Mar 2024
Response from Michelle on 10 Apr 2024
Thank You

10/10 Excellent

Felicia

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room was upgraded due to the long stay. Staff was friendly and quick to fix an issue.
Stayed 11 nights in Feb 2024
Response from Michelle on 10 Apr 2024
Thank You

10/10 Excellent

Stephen

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, good parking/staff
Stayed 1 night in Mar 2024
Response from Michelle on 10 Apr 2024
Thank You

2/10 Terrible

Elicia

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was good. It was old, but clean and breakfast and price were very good
Response from Michelle on 29 Feb 2024
I’m so glad you enjoyed your stay. It is wonderful to know that you found our rooms comfortable and our associates friendly. Your review and recommendation are welcomed and appreciated. Thank you for staying with us.

4/10 Poor

William, south thomaston

Travelled with family
Disliked: Staff & service
We arrived at 3PM, which is the check in time. Our room wasnt ready, and we were told to come back in 45 minutes. Another person,(or persons) brought a dog with them that barked on and off during the night. We had to run the heating/cooling unit all night in order to get any sleep/
Stayed 1 night in Feb 2024
Response from anna on 29 Feb 2024
Each member of our team strives daily to deliver a positive guest experience; your feedback serves as encouragement to our associates.

10/10 Excellent

Patrick

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Michelle on 29 Feb 2024
We appreciate having you as our guest, and we hope you’ll visit us again soon.

8/10 Good

Sheri

Travelled with family
Liked: Cleanliness, staff & service
There was no elevator, so keep thst in mind. I could be wrong but they also appeared to be housing a lot of homelss folks, most of which were fine, but some were not people i would want to run in to in a dark alley. No issues came about, we only stayed one night, but it was a little awkward when breakfast came and the place was swarmed with people who didnt appear to be on "vacation".
Stayed 1 night in Jan 2024
Response from Michelle on 29 Feb 2024
We will take your comments under consideration as we strive to meet our guest’s needs. Thank you for staying with us and for your time in reviewing our hotel.

10/10 Excellent

Jessie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best nights sleep in a long time! The bed and pillows were so comfortable. Breakfast had French toast which I like, that’s not an option I see often. Staff was friendly and room was very clean.
Stayed 1 night in Jan 2024
Response from Michelle on 29 Feb 2024
Thank you for taking the time to review your stay with us. I am very pleased to hear that our staff made your stay pleasant.

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful
Wonderful service and sleep
Stayed 1 night in Jan 2024
Response from Michelle on 29 Feb 2024
Thank you so much for your positive feedback! We appreciate your kind words and are so glad that you had a great experience with us. We strive to provide the best customer service, and we’re glad to hear that we succeeded. Thanks again!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from anna on 29 Feb 2024
Thank You

8/10 Good

Dana

Travelled with family
Liked: Cleanliness, room comfort
I did like this motel-my problem is the side entrance closest to my room only opens from the inside! I was not told this-very upsetting since i hav trouble walking. This entrance has a handicapped parking space next to it, but the door only opens from the inside. What good is for a handicapped person!
Handicapped parking space next to door that only opens from the inside!
Stayed 1 night in Jan 2024
Response from anna on 29 Feb 2024
Thank You

4/10 Poor

Jesus

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from anna on 29 Feb 2024
Thank You

10/10 Excellent

Lamin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from anna on 29 Feb 2024
Thank You

10/10 Excellent

Cheryl

Stayed 1 night in Jan 2024
Response from anna on 29 Feb 2024
Thank You

10/10 Excellent

shawn

Liked: Cleanliness, staff & service, property conditions & facilities
good
Stayed 1 night in Jan 2024
Response from Michelle on 29 Feb 2024
Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay and just around the corner. Call us if there is anything we can help you with.

6/10 Okay

Diane

Stayed 2 nights in Dec 2023
Response from anna on 29 Feb 2024
Thank You

8/10 Good

Norma

Stayed 1 night in Jan 2024
Response from anna on 29 Feb 2024
Thank You

10/10 Excellent

Fabiana

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Michelle on 29 Feb 2024
Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.

4/10 Poor

Evan

Travelled with group
Liked: Staff & service
Disliked: Cleanliness
There was hair on the pillowcases and the sheets. We didn’t feel good about sleeping in the sheet so we had to sleep on top.
Stayed 1 night in Dec 2023
Response from anna on 29 Feb 2024
Thank You

10/10 Excellent

Artem

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Michelle on 29 Feb 2024
Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!

6/10 Okay

Anthony

Travelled with family
Liked: Staff & service, amenities
The balcony wasnt tidy
Stayed 1 night in Dec 2023
Response from anna on 29 Feb 2024
Thank You

8/10 Good

Megan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Michelle on 29 Feb 2024
Dear Guest. I appreciate your positive feedback about our hotel. We do take pride in catering to our guests’ needs the best way we can. If you’re traveling to our area gain soon, don’t hesitate to call us.

10/10 Excellent

Dolores

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Michelle on 29 Feb 2024
Thank you for taking the time to leave us a review! We are so glad to hear that you enjoyed your experience with us and we would love to have you back soon

10/10 Excellent

Jared

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy with stay
Front desk employees were extremely helpful in finding us a last minute room for new years.
Stayed 1 night in Dec 2023
Response from Michelle on 29 Feb 2024
I’m so glad you enjoyed your stay. It is wonderful to know that you found our rooms comfortable and our associates friendly. Your review and recommendation are welcomed and appreciated. Thank you for staying with us.

10/10 Excellent

Ryan

Travelled with group
Liked: Staff & service, property conditions & facilities
Friendly staff and very accomadating!
Stayed 1 night in Dec 2023
Response from anna on 29 Feb 2024
Thank You

2/10 Terrible

Jennifer

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Mary

Stayed 1 night in Dec 2023

10/10 Excellent

Mary

Stayed 1 night in Dec 2023

10/10 Excellent

Mollie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Its like family
We needed a place to stay last minute due to a major storm in the area and we had loat power at home and had two small children who needed meds and warmth. They had a refrigerator amd microwave which was perfect with two little ones. The staff was incredibly kind and caring. They were so sweet to the kids and really thoughtful and seemed to not only care about the guests but each other as well. They were great and it was a great price.
Stayed 1 night in Dec 2023

10/10 Excellent

Tony

Travelled with family
Looks like parts are under construction and will be nicer …. owner and workers were warm and welcoming very impressed as first time to Maine and may be coming back more…room was great as well
Stayed 1 night in Dec 2023