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Reviews of Hilton Garden Inn Freeport Downtown

3 out of 5
Hilton Garden Inn Freeport Downtown
5 Park St, Freeport, ME

Reviews

9.0

Wonderful

Rating 10 - Excellent. 642 out of 1000 reviews" "
Rating 8 - Good. 242 out of 1000 reviews" "
Rating 6 - Okay. 71 out of 1000 reviews" "
Rating 4 - Poor. 32 out of 1000 reviews" "
Rating 2 - Terrible. 13 out of 1000 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Erin, Groveland

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was walking distance to Freeport for dinner and shopping. Very good location and suite style rooms
Stayed 1 night in Apr 2024

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Jed

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly and helpful staff
Stayed 2 nights in Apr 2024

10/10 Excellent

Ashley

Stayed 1 night in Apr 2024

8/10 Good

Linda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Always enjoy being here. Quiet, convenient, good parking.
Stayed 3 nights in Feb 2024

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
We are local and stayed during the power outage. The staff was pleasant and accommodating, the room clean and comfortable. Would highly recommend to out of town friends and family.
Stayed 1 night in Mar 2024

10/10 Excellent

Kerry

Liked: Cleanliness, staff & service, property conditions & facilities
Place is clean and modern. Location is perfect for shopping. Front office staff were kind and helpful. Will definitely stay here again
Stayed 1 night in Mar 2024

8/10 Good

Melanie

Breakfast staff amazing! Breakfast amazing !!Front end staff could be more welcoming.
Stayed 1 night in Feb 2024

10/10 Excellent

Ernest

Liked: Cleanliness, staff & service, property conditions & facilities
It was quiet, clean and relaxing just what we were looking for. My wife and I had a great time can’t wait to go again.
Stayed 2 nights in Feb 2024

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and exceptional staff
Stayed 2 nights in Feb 2024

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy Check in / out
Stayed 1 night in Feb 2024

6/10 Okay

Yvonne

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024

10/10 Excellent

Holly, Fredericton

Stayed 1 night in Feb 2024

8/10 Good

Vanessa, Astoria

Business traveller
Stayed two nights for a work trip. Comfortable rooms and friendly staff. Bathroom could've been a wee bit cleaner. Saw a little bit of residue in the sink.
Stayed 2 nights in Feb 2024

10/10 Excellent

Greg

Stayed 1 night in Feb 2024

10/10 Excellent

Ted

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 3 nights in Feb 2024

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
It is close to shopping area
Stayed 1 night in Feb 2024

10/10 Excellent

Marc

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Can't go wrong staying here
A great hotel located in the heart of downtown Freeport with easy access to all of the stores and restaurants
Stayed 1 night in Jan 2024

8/10 Good

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Overall good location and great service. Bed was a little on the firm side. Only real issue was I booked it because it had a hot tub but there wasn’t one. I would recommend updating the photos so no one else expects something that is not there
Stayed 2 nights in Feb 2024

10/10 Excellent

Christy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Lauren

Stayed 1 night in Jan 2024

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
No bueno
Probably the grossest hotel room I've stayed at. Pills left on the floor, weird ketchup gunk on the wall, bathroom door was missing a hinge and rust was splattered. The bathroom vanity light was burnt out, the curtains are fixed in place and don't physically close. I don't think the positive reviews for this place are legitimate.
Stayed 1 night in Jan 2024

10/10 Excellent

KEN

Stayed 2 nights in Jan 2024

10/10 Excellent

Paul, Bangor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect place for a trip to Freeport. Close to everything. Staff were very friendly. Room was spacious
Stayed 2 nights in Jan 2024

10/10 Excellent

Hicham

Stayed 1 night in Jan 2024

10/10 Excellent

Tim

Stayed 2 nights in Jan 2024

10/10 Excellent

Yukiko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Megan

Stayed 2 nights in Dec 2023

4/10 Poor

Illaria

Travelled with family
Liked: Staff & service
Disliked: Room comfort
Thank you
We couldn’t get into the room right away at the door was stuck shut with the upper lock from the inside, so the staff was friendly enough to assist us in getting inside. The beds unfortunately were little to be desired between the flat pillows and the springy mattresses. The desk light, although it was turned off, flickered throughout the night and kept my family member awake. Throughout the night all we could hear was what we thought was the water heater behind the mysterious door on the longest wall by the tv. It rattled and continued to knock. No fans in the bathroom was less than ideal as well. The service by the staff was great.
Stayed 1 night in Dec 2023

6/10 Okay

dahianna

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Hotel is understaffed. No breakfast available due to " broken equipment ". Difficulties getting through on the phone.
Stayed 1 night in Dec 2023

8/10 Good

Suzan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property. Loved the lobby, fitness room and our room. However, the bed and pillows were uncomfortable and the breakfast offered was very minimal.
Stayed 1 night in Dec 2023

10/10 Excellent

Brennan

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023

10/10 Excellent

Michelle

Travelled with family
Liked: Property conditions & facilities
Beautiful facilities. Very clean.
Stayed 1 night in Dec 2023

4/10 Poor

Ly

Liked: Cleanliness
Disliked: Staff & service
Very disappointed customer
Positives: Great location and good coffee! Clean hotel, and the room service ladies were very friendly. I had a terrible experience with the night on-call service desk person, David, on December 23rd. After several attempts from my room, 248, I could not access the Wi-Fi on my phone. At 12:35 am, I called to report my problem, and David was highly condescending. His tone and attitude made me feel like I was incompetent. After attempting to log on with him, he got impatient with me. He then offered a code, which I needed him to enunciate the letters "s and f" more clearly because I could not catch the difference. David raised his tone with me. At this point, I called him on his behavior, which he denied. The call ended with me telling him I would report his horrible service to management, and he said, "OK." The following morning, on December 23rd, I reported my experience to Patrick, who was on duty. He listened to my story, and I was also disappointed with my experience with him! He helped me connect my phone but never apologized for how David treated me. While it was not Patrick's fault, a person in this profession with excellent customer service would apologize to the customer complaining about her poor experience.
Stayed 2 nights in Dec 2023

8/10 Good

elaine

Stayed 3 nights in Dec 2023

10/10 Excellent

Karen

Stayed 1 night in Dec 2023

10/10 Excellent

Dorothy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love staying here every time we come to Freeport. the staff is great, the lobby lovely & the rooms spacious. it is convenient to everything we want to do.
Stayed 2 nights in Dec 2023

10/10 Excellent

Pamela, Fulton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Konstantinos

Liked: Cleanliness, staff & service, property conditions & facilities

4/10 Poor

S ammi

Stayed 1 night in Dec 2023

10/10 Excellent

Kimberly

Stayed 1 night in Dec 2023

6/10 Okay

Nicole

Travelled with partner
Liked: Staff & service, property conditions & facilities
It was convenient to town. It was also very loud in the hallway
Stayed 1 night in Dec 2023

10/10 Excellent

Celine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

4/10 Poor

jon

Disliked: Cleanliness, property conditions & facilities
Checked in and toilet didn’t work
Stayed 1 night in Nov 2023

4/10 Poor

Lindsey

Stayed 1 night in Nov 2023

8/10 Good

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
1 night stopover while traveling
Stayed 1 night in Nov 2023

10/10 Excellent

Pamela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really liked that we could park the car for the time we were there and being able to walk everywhere
Stayed 1 night in Nov 2023
Response from General Manager on 16 Nov 2023
Thank you for your feedback. We are glad to hear that you enjoyed your stay and hope to see you again in the future.

8/10 Good

Cindy

Stayed 1 night in Oct 2023
Response from General Manager on 16 Nov 2023
Thank you for your feedback. We are glad to hear that you enjoyed your stay and hope to see you again in the future.