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The inside of the hotel was clean for the most part. The outside of the hotel was scary because there were guys walking around the hotel like if they were looking to get into vehicles. There was also a homeless camp right across the street. When we got to the hotel and was given our key to the room we went up to it on the second floor and there was a guy in our room. The door was cracked open and you can hear him talking on the phone. We went back downstairs and let the receptionist know and she said she was going to call security and gave us another room. I will never stay at this hotel again. It was a bad and scary situation for me and my family.
Laura
Stayed 2 nights in Mar 2024
Response from Janice on 22 Mar 2024
We apologize for failing to meet your expectations. Please know that we will use your review as training to our staff and guidance to improve service. We strive to provide every guest a secure and comfortable stay.
10/10 Excellent
Wyatt
15 Mar 2024
Wyatt
Stayed 1 night in Mar 2024
Response from S on 5 Apr 2024
Thank you for the great rating. We hope to see you again soon!
The property itself was great without complaints. Staff was helpful, and friendly. Breakfast had a great variety and was decent. The area around the property was very very sketchy. Homeless population is quite vast around this property. I was worried about my vehicle but since the hotel had security, it was safe.
Tina
Stayed 3 nights in Feb 2024
Response from S on 4 Mar 2024
Thank you for taking the time to reply to our survey. The staff here at Country Inn and Suites Delta Park are thankful for you kind words about the property, staff, and amenities. We are so sorry about the homeless.
10/10 Excellent
Loretta D
Business traveller, Travelled with pets, Travelled with partner
At first one may think twice, but this is a legit hotel that has excellent staff and protection. The place is vey quiet no big parties that leak into the halls. Free breakfast!
Michael
Stayed 4 nights in Feb 2024
Response from Janice Ervine on 20 Feb 2024
Glad you had a great stay. We look forward to seeing you on your next trip. We always appreciate the feedback. Our staff is top notch. I am so happy that you were able to experience that.
I was unable to get home because of weather conditions and needed a place to stay last minute, which wasn't easy to find because of the weather conditions. Ended up booking last minute for two nights. It was nice, warm and affordable. The staff is great! Thank you!
Lisa
Stayed 1 night in Jan 2024
Response from Sarah on 12 Feb 2024
We here at the Country Inn & Suites Delta Park are so pleased that you liked your stay.
Both TVs didn’t work. There was a funk in the air and later confirmed with fans blowing down a hall on the first floor. Like mushy stale water smell… this was all fine and ok to me. But at 5:30am till 9am they had industrial diesel trucks warming up in their parking lot. Not sure if they were guests but the sound was ridiculous. They were constantly honking and being loud. Beware if you like your sleep!
Verified traveller
Stayed 1 night in Jan 2024
Response from Sarah on 12 Feb 2024
We here at the Country Inn & Suites Delta Park are so sorry that you had issues with your stay.
8/10 Good
Derek
15 Jan 2024
Liked: Cleanliness, staff & service
Derek
Stayed 1 night in Jan 2024
Response from Sarah on 12 Feb 2024
We here at the Country Inn & Suites Delta Park are so pleased that you liked your stay.
2/10 Terrible
Jesus
12 Dec 2023
Jesus
Stayed 2 nights in Dec 2023
Response from Sarah on 12 Feb 2024
We here at the Country Inn & Suites Delta Park are so sorry that you had issues with your stay.
nice clean, new room, good breakfast and fast wifi internet. Feeling safe with security guard checking around property and parking. Easy access via I-5.
SHI SHENG
Stayed 1 night in Nov 2023
Response from S on 12 Feb 2024
We here at the Country Inn & Suites Delta Park are so pleased that you liked your stay.
Breakfast was good. Everything else from the room feeling dirty, the hard bed, our room key not working, no maid service, tent city right outside, and it being nearly impossible to find in the dark, was terrible.
Nancy
Stayed 2 nights in Nov 2023
Response from sarah on 10 Nov 2023
Ms. Nancy, I am so sorry that we did not meet your expectations. Please give us another chance the next time you are in Oregon. Thank you for taking the time to give us your thoughts.
10/10 Excellent
Allen
31 Oct 2023
Liked: Cleanliness, staff & service, room comfort
Hotel is descent. Neighborhood, not so much
Very sketchy route to hotel. Unfortunately, lots of homeless encampments nearby. Not safe for walking. Lots of loitering at the gas station near entrance to driveway. There was a security guard driving the property.
Allen
Stayed 1 night in Oct 2023
Response from sarah on 10 Nov 2023
Sorry about the homeless encampments. The city is doing what they can to take care of the issue. Please give us another try your next visit to Oregon.
4/10 Poor
Scarlett
31 Oct 2023
Scarlett
Stayed 2 nights in Oct 2023
Response from Janice Ervine on 20 Feb 2024
I am sorry if we didn't meet your expectations. Please allow us the opportunity to provide you with a great stay on your next trip.
Great breakfast, clean and friendly staff. Only concern is not great area, many homeless hanging outside. Though they can’t get inside due to guests needing to use keycard to enter. I would stay again just know you can’t go to convenience store next door at night or alone.
Nancy
Stayed 2 nights in Oct 2023
Response from sarah on 10 Nov 2023
Thank you for your kind words! I am sorry about the homeless nearby.
6/10 Okay
DONALD
15 Oct 2023
Liked: Staff & service
Disliked: Property conditions & facilities
In a gross place
DONALD
Stayed 2 nights in Oct 2023
Response from sarah on 12 Nov 2023
I am sorry that the location was not desirable. Please give us another chance in the future as the city is working to resolve the issue.
Very clean, good service, friendly, excellent breakfast, and free cookies all day which made my kids very happy! Little disconcerting driving through the homeless encampment less than a block away but felt very sacs in hotel
Lara
Stayed 1 night in Oct 2023
Response from sarah on 10 Nov 2023
Thank you for you kind words and I'm glad that your kids loved the cookies!
Really cheap rooms that haven't been updated in a long time. Sink is in the main room, outside the bathroom. Desk staff don't really know how to operate the computers. The clientele is of a more seedy sort. Front door to lobby is locked and requires desk staff to let you in. Police roll through the parking lot every hour or two. Right next to a homeless camp.
Verified traveller
Stayed 2 nights in Sep 2023
Response from sarah on 10 Nov 2023
I am so sorry that you weren't satisfied with your stay. Please give us another chance the next time you are in town.
6/10 Okay
Verified traveller
Travelled with family
24 Sept 2023
Disliked: Room comfort
A little sketchy
Kind of weird and a little uncomfortable probably wont stay here again. The free breakfast was pretty good though.
Verified traveller
Stayed 2 nights in Sep 2023
10/10 Excellent
Ronald
24 Sept 2023
Ronald
Stayed 1 night in Sep 2023
Response from S on 12 Feb 2024
We here at the Country Inn & Suites Delta Park are so pleased that you liked your stay.
6/10 Okay
Brian
Travelled with family
22 Sept 2023
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
staff friendly and helpful. good breakfast and great coffee. good parking.
very hard to move a wheelchair around the ada bathroom. wifi very weak. some poorly functioning plumbing.
We have stayed at this hotel in the past and didn’t have any trouble. This trip there were homeless everywhere and did not feel safe.
Abby
Stayed 1 night in Sep 2023
10/10 Excellent
Micheal
Travelled with family and small children
13 Sept 2023
The hotel was nice and clean
Micheal
Stayed 2 nights in Sep 2023
2/10 Terrible
Gary
12 Sept 2023
Gary
Stayed 1 night in Sep 2023
Response from S on 12 Feb 2024
We here at the Country Inn & Suites Delta Park are so sorry that you had issues during your stay.
6/10 Okay
Karen
6 Sept 2023
Liked: Staff & service
Not in a good part of town.
The desk staff were all very polite and helpful. The room seemed dark and smelly. The area surrounding this hotel is not a good area, but they do have security guards.