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Absolutely loved this hotel. Staff was very friendly, kind, and willing. The hotel itself is lovely and feels inviting. The breakfast had various options; eggs, hashbrowns, French toast/pancakes, yogurt parfait, and more. I loved staying here and hope to be back soon!
everything is perfect but ventilation is a little noisey in the room.
Zsurprise
Stayed 2 nights in May 2024
Response from Customer Service on 20 May 2024
Zsurprise, thank you for your feedback. The team at Hyatt House Portland/Downtown is delighted to hear you found everything perfect. Your input regarding the ventilation is appreciated and will be looked into. We're looking forward to your next stay with us!
Everything there was about being professional treated with courtesy honesty open conversation this day was excellent
Chris
Stayed 2 nights in May 2024
Response from Customer Service on 19 May 2024
Chris, thank you for sharing your positive experience at Hyatt House Portland/Downtown. The team values your kind words and is pleased to hear you felt well-treated and appreciated the professionalism and courtesy. We are looking forward to welcoming you back soon.
Chris, thank you for your kind words! Our team members at Hyatt House Portland/Downtown take great pride in providing professional service. We're thrilled you had a pleasant experience and hope to welcome you back soon.
Stay was great parking was tough as their was no hotel parking and we either had to pay the street meters between 8am -7pm and even that was limited.
oscar
Stayed 2 nights in May 2024
Response from Customer Service on 19 May 2024
Oscar, thank you for staying at Hyatt House Portland/Downtown. We're pleased to hear that you had a great stay. We understand the parking situation was challenging and appreciate your patience. We hope to welcome you back soon!
Birgitta, thank you for your kind words about Hyatt House Portland/Downtown. We're delighted you enjoyed the modern rooms and outdoor sitting areas. We look forward to welcoming you back soon!
Nice waterfront hotel with iris gardens, shops nearby
Hamid
Stayed 4 nights in May 2024
Response from Customer Service on 16 May 2024
Hamid, thank you for your wonderful feedback about Hyatt House Portland/Downtown! It’s great to hear that you enjoyed the waterfront location and nearby iris gardens and shops. We hope to welcome you back soon for another fantastic stay!
Constance, thank you for choosing the Hyatt House Portland/Downtown for your stay. It's wonderful that you rated us so highly. We hope to welcome you again in the near future. Safe travels!
We stayed at Hyatt every time we went to Portland. Great location, free breakfast, pet friendly.
YINPORN
Stayed 1 night in May 2024
Response from Customer Service on 13 May 2024
Yinporn, your loyalty to Hyatt House Portland/Downtown is greatly appreciated. It's good to know that you value our convenient location, inclusive breakfast and pet-friendly policy. We're looking forward to welcoming you back during your next trip to Portland. Safe travels until then!
Fantastic location the rooms were all clean and comfortable to stay in no obnoxiously bright lights or sounds entering the room.
All of the guests were super chill, and the staff made it a very wonderful experience. I gave it a five because my only knock on it is they charge for two key cards which is silly because this is the only place I’ve ever stayed at where they charge for two key cards
Anthony
Stayed 1 night in May 2024
Response from Customer Service on 14 May 2024
Anthony, it's wonderful to hear that you enjoyed your stay at Hyatt House Portland/Downtown for its fantastic location, clean, comfortable rooms and peaceful ambiance. It's delightful to know that our team members contributed to a wonderful experience. Regarding the key card issue, we will forward your comments to the relevant department for consideration as we continuously look for ways to improve our guests' experience. We can't wait for your next visit.
I called this hotel 5 minutes after I made the reservation for the wrong day. They transferred me to a call center and would not let me change to the next day...
To be clear, I wasn't asking for a refund, just to move it 16 hours in the future.
So I paid $175 for nothing, and will never recommend this hotel again.
Zara
Stayed 1 night in May 2024
Response from Customer Service on 14 May 2024
Zara, we regret to hear about your experience in changing the reservation date. We understand the need for flexibility in travel plans and it's disappointing that we didn't meet expectations. While the reservation policies are handled centrally, we value your feedback as it helps us refine our guest experiences. We hope that you might consider giving us another chance in the future.
Clara, it's fantastic to hear that your stay at Hyatt House Portland/Downtown met your expectations. We appreciate your superb rating and hope to welcome you back in the near future for another stellar experience.
We had a great time during our 4 night stay. The hotel was clean the staff was nice, Breakfast was amazing! The pool was heated and clean.
Xiomara
Stayed 4 nights in May 2024
Response from Customer Service on 13 May 2024
Xiomara, it's wonderful to hear about your enjoyable time at Hyatt House Portland/Downtown. We're thrilled to hear our cleanliness, friendly team members, delicious breakfast, and welcoming heated pool contributed to a memorable stay. Your positive feedback is highly appreciated and we look forward to welcoming you back in the future.
Jesus, thank you for your feedback. Hyatt House Portland/Downtown aims to make every aspect of your stay satisfactory. Regarding your comment on parking, we are aware it may be a concern for some guests. Please know we strive to provide parking services that correspond to this central location. Your opinion is invaluable, and we will consider it as we continuously work to enhance our guests' experience.
10/10 Excellent
Frank
10 May 2024
Frank
Stayed 1 night in May 2024
Response from Customer Service on 12 May 2024
Thanks for sharing this perfect rating, Frank!We're thrilled to hear you enjoyed your stay at Hyatt House Portland/Downtown! It's our pleasure to accommodate you to the fullest extent. After all, your happiness is our top priority! We're already looking forward to your next visit!
8/10 Good
maria
Travelled with family
10 May 2024
Recommend staff very helpful
maria
Stayed 2 nights in May 2024
Response from Customer Service on 11 May 2024
Maria, it's encouraging to hear that the team members at Hyatt House Portland/Downtown offered a helpful service. We appreciate your recommendation and we hope to host you again soon.
Elizabeth, thank you for sharing your delightful feedback about your recent stay at Hyatt House Portland/Downtown. We're thrilled that your stay was exceptional. We appreciate your support and hope to be your top choice when you travel to our area in the future!
Thank you for the great rating, Scott!We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at Hyatt House Portland/Downtown! We hope you plan on staying with us again soon!We're looking forward to your next visit!
6/10 Okay
Sarah
9 May 2024
Liked: Cleanliness, staff & service
Sarah
Stayed 1 night in May 2024
Response from Customer Service on 11 May 2024
Sarah, we appreciate your feedback and the time you've taken to rate your stay. We would love to hear more about your experience, as it would help us understand where improvements may need to be made. We endeavor to provide every guest with an enjoyable stay, so your feedback is very important to us. Thank you once again for your review, and we hope to welcome you back in the future.
Gabriela, it's gratifying to read how much you enjoyed your stay at Hyatt House Portland/Downtown. We truly appreciate your kind words and look forward to welcoming you back in the near future.
Bad Parking Situation. Price gouging for valet and surrounding area is hard to find parking, even though it is all metered or pay parking.
Charles
Stayed 4 nights in May 2024
Response from Customer Service on 7 May 2024
Charles, we understand your concerns about parking downtown and appreciate your feedback on this matter. It's worth noting that parking rates and availability can sometimes be affected by external factors. Our team members are dedicated to help make your stay as seamless as possible and can provide local recommendations to aid with parking. Despite the parking issue, it's great to see that your overall experience at the Hyatt House Portland/Downtown met your expectations. We're looking forward to welcoming you back during your next visit.
There is street parking if you can find a spot, but we parked in The Douglas parking garage, across the street, not quite a block. Would stay there again.
Laurie
Stayed 1 night in May 2024
Response from Customer Service on 7 May 2024
Laurie, we're thrilled to hear your stay at the Hyatt House Portland/Downtown met your expectations and you enjoyed the convenient location. We will be happy to welcome you back when you choose to stay with us again in the future. Safe travels until then!
Loveeee the text valet. We text from the room and by the time we get down to the lobby the car is ready and waiting for us. Super convenient with two kids and a bunch of bags. Love the kitchen since we have a baby and need to wash bottles and pumps.
sreymom
Stayed 2 nights in Apr 2024
Response from Customer Service on 5 May 2024
Sreymom, thank you for sharing your experience at Hyatt House Portland/Downtown. It sounds like our text valet service truly made your stay more streamlined, and we're thrilled to hear how convenient you found it, especially when traveling with your family. We are also delighted that our in-room kitchen facilities were suitable for your needs. We hope to welcome you and your family back again soon for another comfortable stay.
On the river. Close to restaurants, shops, walking paths.
Alwyn
Stayed 1 night in May 2024
Response from Customer Service on 3 May 2024
Alwyn, it's wonderful to hear you appreciated the Hyatt House Portland/Downtown's riverside location and proximity to local attractions such as restaurants and scenic walking paths. We hope you had a fabulous stay and look forward to your return visit.
This place does have what one would want in a long term rental in terms of amenities. The staffs great . The place was clean enough. What I couldn’t get with was parking situation. Limited street parking or valet @49 a day or garage parking @24 overnight it’s steep. I’m staying for 15 nights in Portland so it would be a minimum of $360 on top of $2,100 for the room itself. I stayed one night and opted to go a different route.
Valerie
Stayed 1 night in May 2024
Response from Customer Service on 3 May 2024
Valerie, it's great to know that you appreciated the comprehensive amenities on offer at Hyatt House Portland/Downtown as well as our exemplary team members. We're sorry to hear, however, about your dissatisfaction with the parking arrangements. We understand how important cost-effective and convenient parking is, especially for longer stays, and will take your feedback into account for future improvements. We hope that you will give us another chance to serve you in the future.
On checkout day, staff helped me pack and were very helpful and flexible to help me get on my way. I was stunned and never would have thought they'd do that.
Melissa
Stayed 11 nights in Apr 2024
Response from Customer Service on 2 May 2024
Melissa, it's delightful to hear that the team members at Hyatt House Portland/Downtown exceeded your expectations by helping you prepare for your departure. We always strive to make your stay as convenient and enjoyable as possible, and it's fantastic to hear that we succeeded. We hope to welcome you back on your next visit.
Parking at the hotel was way too expensive but parking garages need by were inexpensive and convenient
danny
Stayed 3 nights in Apr 2024
Response from Customer Service on 30 Apr 2024
Danny, it's wonderful to hear that you found other parking options convenient near the Hyatt House Portland/Downtown. We understand that providing more affordable parking is a suggestion to improve your experience. Rest assured, your feedback is crucial and will be taken into consideration. Looking forward to welcoming you back for another visit in the future.
Good location. Downtown a 20 min walk by the path next to the river.
Vishwajeet
Stayed 3 nights in Apr 2024
Response from Customer Service on 30 Apr 2024
Vishwajeet, thank you for your feedback. It's fantastic to know that you found Hyatt House Portland/Downtown's location convenient for exploring the area, especially strolling by the river. We appreciate you choosing our accommodations and hope to welcome you back the next time you're in the city.
Iyke, thank you for taking the time to share your feedback. We understand that parking might have been a challenge during your stay and you can rest assured that we continually seek to improve our guests' convenience. It's great to hear that your experience at Hyatt House Portland/Downtown was otherwise positive, and we hope to welcome you back in the future.
Perfect location for when we come to visit our daughter at L&C.
John
Stayed 1 night in Apr 2024
Response from Customer Service on 25 Apr 2024
John, it's wonderful to hear that Hyatt House Portland/Downtown's location perfectly meets your needs during your visits to your daughter. We eagerly look forward to having you with us again for your future trips!
10/10 Excellent
Abhishek
21 Apr 2024
Abhishek
Stayed 1 night in Apr 2024
Response from Customer Service on 22 Apr 2024
Abhishek, we are thrilled to learn that you enjoyed your experience at Hyatt House Portland/Downtown. Your satisfaction is our utmost reward and we sincerely appreciate the time taken to rate us. We look forward to welcoming you back soon.
Property is clean. Nice staff. Good amenities. Safe neighborhood
Hannah Kyzha
Stayed 6 nights in Apr 2024
Response from Customer Service on 20 Apr 2024
Hannah, it's great to read about your positive experience at Hyatt House Portland/Downtown. We're glad that you appreciated our clean property, good amenities, and friendly team members. Safety of our guests is indeed a top priority, so it's comforting to hear that you felt secure in our neighborhood. We look forward to your future stays with us.
Eric, it's fantastic to hear that you enjoyed your stay at Hyatt House Portland/Downtown. We're thrilled you appreciated our prime position and outstanding service. We look forward to welcoming you back for another wonderful experience.
Professor Tracey, it's wonderful to see that your experience at Hyatt House Portland/Downtown was a positive one. We truly appreciate you choosing to stay with us, and we're looking forward to welcoming you back when your travels bring you to Portland again. Thank you for your review.
6/10 Okay
Vikas
Travelled with family
14 Apr 2024
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The mattress was not comfortable and seemed to be worn out. The sofa mattress was also not good enough for sleeping. Otherwise, the hotel was very good with a decent breakfast. The hotel also gave us an early checkin.
Vikas
Stayed 3 nights in Apr 2024
Response from Customer Service on 14 Apr 2024
Vikas, we appreciate your fair feedback regarding your stay. It's unfortunate to hear about your experiences with our room's furnishings, and we're determined to make improvements for future guests. We're glad you found the breakfast satisfying and appreciated the early check-in privileges. Your insights help us better our services and we hope for another opportunity to serve you.
6/10 Okay
Katie
Travelled with family and small children
13 Apr 2024
Room and hotel was clean. Booked this hotel specifically for the pool but it was closed. Should post the cleaning schedule so others don’t run into this.
Katie
Stayed 2 nights in Apr 2024
Response from Customer Service on 13 Apr 2024
Katie, it's great to see that you found the cleanliness of our hotel to your liking. We understand the disappointment of not being able to use the pool during your stay. We take into account your feedback about posting schedules to enhance our future guests' experiences. Thank you, and we hope to see you again.
Elsa, thank you for choosing to stay at Hyatt House Portland/Downtown. It's great to hear you had an excellent experience. We hope to welcome you back again soon!
8/10 Good
Emmanuel, Aloha
9 Apr 2024
Liked: Staff & service
Emmanuel
Stayed 1 night in Feb 2024
Response from Customer Service on 11 Apr 2024
Emmanuel, thank you for your rating on Expedia! We're pleased to learn you had a satisfactory experience at Hyatt House Portland/Downtown. It is our priority to create exceptional guest experiences and your feedback helps us do exactly that. Please do consider staying with us again, we'd love to serve you even better next time!
10/10 Excellent
Emin
9 Apr 2024
Emin
Stayed 2 nights in Mar 2024
Response from Customer Service on 29 Apr 2024
Thank you for the excellent rating, Emin!Our goal is to go above and beyond to ensure our guests have a memorable experience at Hyatt House Portland/Downtown! We look forward to hosting you again soon.
My daughter and I stayed for a concert at Kellar and we loved the easy location. We felt safe and secure. Accomodations for us and my daughters service dog were perfect. We loved the breakfast, awesome shower and valet parking! Staff was exceptional! We'll stay again!
Darci
Stayed 1 night in Apr 2024
Response from Customer Service on 9 Apr 2024
Darci, your kind words about the Hyatt House Portland/Downtown make our day! We're delighted both you and your daughter enjoyed your stay and our location was perfect for your concert visit. Our team members strive to provide exceptional service and will be thrilled to hear they hit the mark. It's wonderful to know your daughter's service dog felt welcome and you all enjoyed our breakfast offerings and valet service. We can't wait to welcome you back on your next visit!
Wing, thank you for appreciating the cleanliness at Hyatt House Portland/Downtown. Our team strives to provide a spotless environment for our guests. We look forward to seeing you again in the future.
Excellent for a 4 day trip. Everything you would need.
Christopher
Stayed 3 nights in Apr 2024
Response from Customer Service on 8 Apr 2024
Christopher, it's wonderful to hear that Hyatt House Portland/Downtown met all your needs during your four-day visit. We're delighted that your experience was excellent. We hope to have the pleasure of welcoming you back on your next trip.
Tomohide, thank you for choosing the Hyatt House Portland/Downtown and for sharing your high score rating. We're glad you enjoyed your stay and we hope to welcome you back soon. Safe travels!
10/10 Excellent
Sally
5 Apr 2024
Sally
Stayed 2 nights in Apr 2024
Response from Customer Service on 26 Apr 2024
Sally, we're absolutely delighted to see your top rating for Hyatt House Portland/Downtown. It's always a pleasure to know our guests enjoyed their stay with us. Thank you for your review and we look forward to welcoming you back on your next trip to Portland.
2/10 Terrible
Queen
3 Apr 2024
Liked: Staff & service
Disliked: Property conditions & facilities
Staff was great, the beds were like sleeping on pressboards, the pool is so small it's like a kiddie pool.
Queen
Stayed 1 night in Apr 2024
Response from Customer Service on 5 Apr 2024
Queen, it's pleasing to hear that our team members were on par. On the other hand, we apologize if certain aspects failed to meet your expectations. Your comfort is paramount to us, so rest assured our dedicated team is focused on improving our bedding quality. Additionally, feedback on our swimming pool is taken into account as we continuously strive to enhance our amenities. We're determined to provide an optimal stay in the future.
Thank you for letting me extend my stay while family had an emergency and I had to visit the ICU at OHSU
Gerald
Stayed 2 nights in Apr 2024
Response from Customer Service on 4 Apr 2024
Gerald, it's heartwarming to hear that Hyatt House Portland/Downtown was able to accommodate you during a challenging time. We hope your family is now in better health and that we were able to provide some comfort during your stay. Wishing you strength during this time and hoping to welcome you back under happier circumstances.
Alin, thank you for choosing Hyatt House Portland/Downtown for your stay. We're pleased to hear that you appreciated our cleanliness and are considering a return visit. We strive to make every stay comfortable and memorable, so it's wonderful to know that we succeeded in your case. We look forward to welcoming you back when you travel to our area again.
Esthela, it's great to hear you had a positive experience at Hyatt House Portland/Downtown. We appreciate your feedback and look forward to hosting you again in the future.
I appreciate being able to stay in my room longer than planned. Family member is in ICU and I needed to extend my stay at Hyatt House.
Gerald
Stayed 3 nights in Mar 2024
Response from Customer Service on 2 Apr 2024
Gerald, it's great to hear that your extended stay at Hyatt House Portland/Downtown accommodated your needs during this sensitive time. Our team strives to offer flexibility and understanding to all our guests in times of unforeseen circumstances. We hope to see you again under happier circumstances.
4/10 Poor
Kristin
30 Mar 2024
Kristin
Stayed 1 night in Mar 2024
Response from Customer Service on 19 Apr 2024
Kristin, it's regrettable to know your stay didn't meet your expectations. We strive to deliver the best service and create memorable experiences. Your feedback is essential and will be taken into consideration. We hope for the opportunity to serve you better in the future.