Exterior

Reviews of Courtyard by Marriott Portland City Center

3.5 out of 5
Courtyard by Marriott Portland City Center
550 SW Oak Street, Portland, OR

Reviews

8.6

Excellent

Rating 10 - Excellent. 592 out of 1022 reviews" "
Rating 8 - Good. 243 out of 1022 reviews" "
Rating 6 - Okay. 104 out of 1022 reviews" "
Rating 4 - Poor. 40 out of 1022 reviews" "
Rating 2 - Terrible. 43 out of 1022 reviews" "

8.8/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Gisela Stefania

Your staff very helpful
Stayed 3 nights in May 2024
Response from Tucker Nadal on 23 May 2024
Dear Gisela,Thank you for taking the time to share your feedback. We always love to hear when our guests enjoyed their stay. It is our hope you return to stay with us in the future! Regards,Tucker Nadal

8/10 Good

sock

Liked: Cleanliness, staff & service, property conditions & facilities
Closing to shopping
Stayed 1 night in May 2024
Response from A on 23 May 2024
Thank you for the review. We appreciate your feedback and hope to see you during your next trip to Portland!

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean! Great staff! Loved the shower!
Stayed 1 night in May 2024
Response from A on 23 May 2024
Thank you, Emily, for the wonderful review. We appreciate your feedback and are excited to see you during your next trip to Portland!

6/10 Okay

Nasen

Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in May 2024
Response from Tucker Nadal on 22 May 2024
Thank you for taking the time to chare your feedback!

10/10 Excellent

Priscilla

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Parking was a problem.
Stayed 1 night in May 2024
Response from Tucker Nadal on 22 May 2024
Dear Priscilla,Thank you for taking the time to chare your feedback! I completely understand your frustrations and hope that all other aspects of your stay were great. We hope to see you again in the future! Have a great day!Regards,Tucker Nadal

8/10 Good

Patrick

Liked: Staff & service, property conditions & facilities
Bedsheets still a little dirty. Some colored stain. Staff are nice and helpful
Stayed 2 nights in May 2024
Response from Tucker Nadal on 22 May 2024
Patrick,Thank you for taking the time to share your feedback. We have shared your feedback with our staff to ensure the items mentioned are addressed. We hope you return to stay with us in the future!Regards,Tucker Nadal

10/10 Excellent

Karly

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing! You have a new fan! Friendly staff, every single one. Super clean room, comfy beds (ooolala!). Restaurant served until 11 pm, the limited late night menu was perfect ! GF and veg options as well as meaties. Splendid breakfast! Anthony valet is The. Bomb, Amber & Fernando in the restaurant, Tucker managed, every housekeeper we met. Truly a wonderful wonderful (did I mention wonderful) experience. We’ll be back!
Stayed 1 night in May 2024
Response from Front Desk on 20 May 2024
Hello Karly,We are so happy to hear that your stay was wonderfully wonderful! I have shared all of the feedback to the appropriate department. We hope you choose to stay with us during your next trip to Portland so we can give you another Wonderful stay!

10/10 Excellent

Amal

Liked: Cleanliness, staff & service, property conditions & facilities
Great experience!
Stayed 1 night in Feb 2024
Response from Tucker Nadal on 16 May 2024
Dear Amal,Thank you for taking the time to share your feedback! We are always delighted to hear when our guests enjoyed their stay. It is our hope you are able to return and stay with us in the future. Regards,Tucker Nadal

8/10 Good

Samantha

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were very helpful and always ready to answer questions. Was very close to transit lines which made it easy to get around
Stayed 5 nights in May 2024
Response from Tucker Nadal on 16 May 2024
Dear Samantha,Thank you for taking the time to share your feedback. We hope to see you again when your travels bring you back to the area! Have a great day!Regards,Tucker Nadal

8/10 Good

gerardo

Travelled with family, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The staff was great. The bed was really comfortable. We always stay at Marriott hotels. This one tho, is not up to Marriott standards. Is not that is dated, but you can see the wear and tear throughout the hotel. The furniture in the lobby looked worn out and the room was dirty with finger prints and liquid splashes. Lobby furniture was also stained. Room furniture was worn out. I was surprised to see that the shower was one of those shower stall inserts with a really bad caulking job. Other Marriotts have nice ceramic tile. The baseboards in the room and throughout hotel were dusty and dirty like they hadn't been cleaned in a long time. Carpets had stains. We stayed 3 nights so every night I noticed something different. Room service was only done once. Hotel policy, we were told. Valet only parking, is a little pricey, but that's what you get in Portland since parking is limited in that city.
Stayed 3 nights in May 2024
Response from Tucker Nadal on 14 May 2024
Dear Gerardo,I recognize your time is valuable and appreciate the feedback you have taken the time to provide. Maintaining a clean atmosphere within our guest rooms and common areas is important and I apologize that we did not fulfill that expectation during your visit. Your feedback has been shared with our housekeeping leaders to ensure this is an isolated incident. My hope is the next time you are in the area, you will give us another chance to provide the guest experience we strive to deliver.Regards,Tucker Nadal

10/10 Excellent

Ariana

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
All of the staff members were super friendly and helpful! The view from the 16th floor is incredible. Lots of food within walking distance.
Stayed 6 nights in May 2024
Response from Tucker Nadal on 14 May 2024
Thank you for taking the time to share your feedback!

10/10 Excellent

Oliver

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The shop in the lobby could use a restock, but it was good otherwise
Stayed 2 nights in May 2024
Response from Tucker Nadal on 14 May 2024
Dear Oliver,Thank you for taking the time to share your feedback. It is always encouraging to hear when our guests enjoyed their stay. We hope to see you again when your travels bring you back to the area!Regards,Tucker Nadal

8/10 Good

Krisch

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Tucker Nadal on 14 May 2024
Dear Krisch,Thank you for taking the time to share your valued feedback. We hope to see you again when your travels bring you back to the area! Regards,Tucker Nadal

10/10 Excellent

Eric L

Liked: Property conditions & facilities
Stayed 1 night in May 2024
Response from Tucker Nadal on 14 May 2024
Dear Eric L,Thank you for taking the time to share your feedback. We are always delighted to hear when our guests enjoyed their stay. It is our hope you are able to return and stay with us in the future. Once again thank you for taking the time to share your feedback. Regards,Tucker Nadal

8/10 Good

Alejandro, San Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Tucker Nadal on 9 May 2024
Dear Alejandro,Thank you for taking the time, to share your feedback. We always love to hear when our guests enjoyed their stay. We hope to see you again in the future!Regards,Tucker Nadal

10/10 Excellent

Audrey

Liked: Cleanliness, staff & service, property conditions & facilities
I liked how quick and easy check in and check out was I liked the tv options and the walkability to the shops and food on burnside as well as cvs!
Stayed 3 nights in May 2024
Response from A on 7 May 2024
Hello Audrey! Thank you for the wonderful review! Our staff takes pride in ensuring our guests enjoy their stay and we’re pleased to hear we succeeded. We look forward to seeing you during a future visit to Portland.

8/10 Good

Marcus

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
H
Stayed 1 night in Apr 2024
Response from A on 8 May 2024
Thank you, Marcus, for the review. We appreciate your feedback and hope to see you during your next trip to Portland!

8/10 Good

Jessica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Staff were nice. Food was really good and convenient. Lots of shops and restaurants nearby. The only reason not perfect was because the room bathroom could’ve been a bit cleaner and the room view was not the best but otherwise would totally recommend. Prime spot.
Stayed 1 night in May 2024
Response from A on 8 May 2024
Hello Jessica! Thank you for the wonderful review! Our staff takes pride in ensuring our guests enjoy their stay and we’re pleased to hear we succeeded. We're sorry to hear the bathroom wasn't up to standards but we appreciate you bringing these issues to our attention so we can do better in the future. We look forward to seeing you during a future visit to Portland.

8/10 Good

Liliia

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
There is no public parking
Stayed 2 nights in Apr 2024
Response from A on 8 May 2024
Thank you for sharing your feedback, Liliia, we are happy you enjoyed your visit. It’s unfortunate that our valet parking option didn’t meet your expectations. On a positive note, our City Center location offers various parking alternative, as well as public transport options, for our guests to choose from. We do hope you come stay with us again!

8/10 Good

Ilana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Front Desk Team on 3 May 2024
Thank you for this review of our Hotel! We are very pleased that your stay met your expectations, as well as ours. We hope you choose to stay with us during your next trip to Portland.

8/10 Good

Ellen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Front Desk Team on 3 May 2024
Hello, Ellen. Thank you for this review of the hotel. We appreciate the feedback and hope you stay with us again during your next visit to Portland.

4/10 Poor

Tomasz

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
This hotel has beds so tall you need a step-up stool tp climb it safely. Not a safe setup for disabled travelers.
Stayed 7 nights in Apr 2024
Response from Regards, Jennifer C on 2 May 2024
Hello Tomasz, thank you so much for your feedback regarding your stay. We will certainly review your feedback to ensure guest comfort. We value your input.

8/10 Good

Marcelo

Liked: Staff & service
Stayed 3 nights in Apr 2024
Response from Regards, Jennifer C on 2 May 2024
Hello Marcelo, thank you for rating your stay. We hope to welcome you back soon and ensure your stay is five stars!

10/10 Excellent

MARIVIC

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome place to stay!
Stayed 1 night in Apr 2024
Response from A on 29 Apr 2024
Hello Marivic! Thank you for the wonderful review! Our staff takes pride in ensuring our guests enjoy their stay and we’re pleased to hear we succeeded. We look forward to seeing you during a future visit to Portland.

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property located close to everything in the downtown.
Stayed 4 nights in Apr 2024
Response from See you soon, Jennifer C on 2 May 2024
Hello Stephen, I enjoyed reading your feedback. Thank you for recommending us when anyone visits Portland, OR.

10/10 Excellent

Kaitlyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from A on 29 Apr 2024
Thank you, Kaitlyn, for the wonderful review. We appreciate your feedback and are excited to see you during your next trip to Portland!

6/10 Okay

Michaela

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from A on 29 Apr 2024
Thank you for your feedback, Michaela, we are disappointed to learn that your stay did not meet your expectations, or ours. Insights like these are invaluable and help our staff to continually improve our services. We hope you will provide us a future opportunity to show you our true abilities.

10/10 Excellent

Sanpreet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very clean, front desk was very helpful, and location downtown was convenient.
Stayed 1 night in Apr 2024
Response from A on 28 Apr 2024
Hello Sanpreet! Thank you for the wonderful review! Our staff takes pride in ensuring our guests enjoy their stay and we’re pleased to hear we succeeded. We look forward to seeing you during a future visit to Portland.

4/10 Poor

Jan Krista

Travelled with family, Travelled with pets
Disliked: Cleanliness
Upon check in, I was informed that we were upgraded but seemed like a downgrade when we entered our room. We got a view of the wall on the 8th floor. Felt like being in a jail cell with that wall view. Bathroom floor and shower floors had lots of hairs from previous guest so it was gross. We were too tired from a long drive to make a complaint and move to another room. The central location is the only redeeming factor of this hotel, plus the kind staff in the bar who gave me hot water when I requested. She kindly put it in a thermos and gave me mugs to bring to my room. The two ladies at the reception looked at me as if I have three heads when I asked for a kettle to make hot water. Have they never heard of this simple household device used by humans for centuries?? Overall, will not recommend. There are better hotels in the vicinity that gives better value for your hard-earned money.
Stayed 1 night in Mar 2024
Response from Front Desk Team on 26 Apr 2024
Thank you for your feedback, Jan Krista, we are saddened to hear your stay did not meet your expectations, or ours. We take all feedback very seriously and relay the concerns to the appropriate department. Insights like these are invaluable and help our staff to continually improve our services. We hope you stay with us again the future so we are able to show you our true abilities.

10/10 Excellent

Jennifer

Stayed 1 night in Apr 2024
Response from Tucker Nadal on 16 May 2024
Dear Jennifer,Thank you for taking the time to share your feedback. It is always encouraging to hear when our guests enjoyed their stay. It is my hope you are able to return and stay with us in the future. Have a great day!Regards,Tucker Nadal

10/10 Excellent

Maura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from A on 27 Apr 2024
Thank you Maura, for the wonderful review. We appreciate your feedback and are excited to see you during your next trip to Portland!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from A on 26 Apr 2024
Thank you, Michael, for the wonderful review. We appreciate your feedback and are excited to see you during your next trip to Portland!

10/10 Excellent

Ginessa

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great stay very comfortable, clean, and inviting place to be.
Stayed 3 nights in Apr 2024
Response from A on 26 Apr 2024
Hello Ginessa! Thank you for the wonderful review! Our staff takes pride in ensuring our guests enjoy their stay and we’re pleased to hear we succeeded. We look forward to seeing you during a future visit to Portland.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed the stay~
Stayed 4 nights in Apr 2024
Response from A on 26 Apr 2024
Thank you, Robert, for the wonderful review. We appreciate your feedback and are excited to see you during your next trip to Portland!

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from A on 26 Apr 2024
Thank you Carlos, for the wonderful review. We appreciate your feedback and are excited to see you during your next trip to Portland!

10/10 Excellent

Darrin

Travelled with group
Friendly staff. Clean rooms. Good gym
Stayed 1 night in Apr 2024
Response from A on 23 Apr 2024
Hello Darrin! Thank you for the wonderful review! Our staff takes pride in ensuring our guests enjoy their stay and we’re pleased to hear we succeeded. We look forward to seeing you during a future visit to Portland.

10/10 Excellent

Oscar

Stayed 1 night in Apr 2024
Response from Tucker Nadal on 14 May 2024
Dear Oscar,Thank you for taking the time to share your feedback. It is always encouraging to hear when our guests enjoyed their stay. We hope to see you again when your travels bring you back to the area!Regards,Tucker Nadal

4/10 Poor

Junko

Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from A on 23 Apr 2024
Thank you for your feedback, Junko, we are disappointed to learn that your stay did not meet your expectations, or ours. Insights like these are invaluable and help our staff to continually improve our services. We hope you will provide us a future opportunity to show you our true abilities.

10/10 Excellent

Vijayta

Liked: Cleanliness, staff & service, property conditions & facilities
I love this this place
Stayed 1 night in Apr 2024
Response from Front Desk Team on 20 Apr 2024
Hello Vijayta. I am very happy to hear about your positive stay at the hotel! We take pride in making a safe, comfortable, and FUN place for people to visit. We hope you choose us for your next trip to Portland OR. Take care, and we hope to see you soon.

10/10 Excellent

Renee

Liked: Cleanliness, staff & service, property conditions & facilities
Clean as always.
Stayed 2 nights in Apr 2024
Response from A on 19 Apr 2024
Hello Renee! Thank you for the wonderful review! Our staff takes pride in ensuring our guests enjoy their stay and we’re pleased to hear we succeeded. We look forward to seeing you during a future visit to Portland.

10/10 Excellent

Clay

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great place to stay if you want to be able to walk to all the things Portland has to offer. We got to the hotel at 9am and they even let us get into our room right away, which was much appreciated only have 2 hours of sleep!
Stayed 2 nights in Apr 2024
Response from A on 19 Apr 2024
Hello Clay! Thank you for the wonderful review! Our staff takes pride in ensuring our guests enjoy their stay and we’re pleased to hear we succeeded. We look forward to seeing you during a future visit to Portland.

6/10 Okay

blake

Liked: Staff & service
Stayed 2 nights in Apr 2024
Response from A on 19 Apr 2024
Thank you for your feedback, Blake, we are disappointed to learn that your stay did not meet your expectations, or ours. We hope you will provide us a future opportunity to show you our true abilities.

4/10 Poor

sahara

Travelled with family
Liked: Property conditions & facilities
Disliked: Cleanliness
upon arriving at our room, we encountered several cleanliness issues, including an unvacuumed floor with visible debris such as a rubber band, a hair tie, and toenail clippings. I reported these issues to the front desk immediately. The staff responded by offering a room change, which we declined, hoping instead that our concerns would be quickly addressed in our assigned room. A cleaning crew was dispatched, but only after a few hours, and our complaint was apparently not documented as I had to reiterate it during checkout.
Stayed 1 night in Apr 2024
Response from Front Desk Team on 20 Apr 2024
Hello Sahara, Thank you for providing transparent feedback about your stay. I am incredibly sorry that the room you were given was littered with debris. Cleanliness and comfort are very important to us and we want to make sure we are addressing any and all issues regarding these matters. I will be passing this review over to our housekeeping team to ensure that we are prioritizing the comfortability of our rooms. I am very sorry again that this was an issue you encountered during your stay. If you choose to return to Portland, we sincerely hope you stay with us again so we can give you the Portland Welcome you deserve!

10/10 Excellent

Lesly

Stayed 2 nights in Apr 2024
Response from A on 8 May 2024
Thank you, Lesly, for the wonderful review. We appreciate your feedback and are excited to see you during your next trip to Portland!

10/10 Excellent

Briseida

Stayed 2 nights in Apr 2024
Response from A on 8 May 2024
Thank you, Briseida, for the wonderful review. We appreciate your feedback and are excited to see you during your next trip to Portland!

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from A on 19 Apr 2024
Thank you, Neil, for the wonderful review. We appreciate your feedback and are excited to see you during your next trip to Portland!

8/10 Good

Nayirah

Liked: Cleanliness, staff & service
I would’ve liked there to be an on-site pool
Stayed 4 nights in Apr 2024
Response from A on 15 Apr 2024
Thank you, Nayirah, for the review. We're sorry we didn't have all the amenities you were hoping for but we hope you enjoyed your stay otherwise.

8/10 Good

Juan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I liked everything but the toilet the seat was too small to fit and I’m a normal size person.
Stayed 2 nights in Apr 2024
Response from A on 13 Apr 2024
Hello Juan, Thank you for sharing your feedback, we are pleased to hear that your hotel stay was a positive one. We're sorry to hear you had issues with your room, we appreciate you bringing these issues to our attention. We certainly hope to see you again during a future trip to Portland.

6/10 Okay

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from A on 13 Apr 2024
Thank you for your feedback, Thomas, we are disappointed to learn that your stay did not meet your expectations, or ours. We hope you will provide us a future opportunity to show you our true abilities.

10/10 Excellent

ujwal

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the city view
Stayed 1 night in Mar 2024
Response from A on 13 Apr 2024
Thank you, Ujwal, for the wonderful review. We appreciate your feedback and are glad you enjoyed the view. We hope to see you during your next trip to Portland!