Portalon Holidays from £1,338

The room was clean and spacious but not what I expected in comfort or luxury, Customer service was excellent and the grounds are beautiful.

What an amazing vacation we had. After 5 days most of the staff had become good friends. It was sad to say goodbye to them. The location is stunning too with 180 degree views of 2 beaches. Outside our room we had a monkey highway as each morning 10 monkeys would walk across the vines outside our room. The wildlife are real happy there as we saw sloths, friendly lizards and lots of monkeys. And last but not least, the food was amazing at both restaurants. We cant wait to return!

Everysingle staff member was kind, helpful and positive. They were genuinely thoughtful and went out of their way to help with anything needed. The room was incredibly clean, the view was stunning, the pool was fresh and not overcrowded. All of the meals were delicious, (mahi mahi ceviche was out of this world) we enjoyed every breakfast (large portion), it came with various fresh fruit, homemade bread and coffee, latte or cappucino. Jack and Abraham our servers were so kind! We enjoyed the golfcart rides to the main road, the drivers made us feel like friends, Jose, Walter,Oscar,Anthony, (all of them)imprinted positive memories on our hearts! The owner was cheerful and kind, greeting us regulary, making us feel right at home. The views from everywhere were spectacular! We especially enjoyed watching the sunsets, whether it be from the infinity pool, dinner, our balcony, or most memorably, from the rooftop, listening to music, having appetizers and delicious drinks! We took a fabulous tour of the rainforest with Clarence, his knowledge on the animals, wildlife and plantlife was impressive, he showed us macaws, a sloth and different species throughout the hike that is included in the stay! Our concierge Edson was amazing! He set up excursions, shuttles, taxis, special meal requests, answered questions and always stayed kind, thoughtful and helpful. Overall it was a trip of a lifetime that we will cherish for a lifetime!

This was the best vacation I have ever had. The place, the staff, the food are first class all the way.